Manager - Data Operations

ISS STOXX; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

ISS STOXX is hiring a Manager - Data Operations for Mumbai. The role leads a data profiling team, ensures data quality, and collaborates with cross-functional groups to enhance product delivery and governance data solutions.

The candidate will manage recruitment, coach analysts, and drive continuous improvements while meeting tight deadlines and SLA commitments in a global data environment.

Qualifications

• Bachelor’s degree in Finance, Economics, Geology or similar field; post-graduate degree a plus.
• Minimum 5–8 years in a high-quality, deadline-driven environment with at least 3 years leading a team.
• Knowledge of corporate governance and/or financial markets is advantageous.
• Strong communication, analytical, and problem-solving skills; ownership mindset.

Responsibilities

• Provide people management, recruitment, coaching, and development for analysts in data profiling.
• Plan manpower capacity and scheduling to meet SLAs and goals.
• Oversee workflow queues to ensure timely data delivery and quality controls.
• Develop and maintain data collection methodologies; ensure compliance with procedures.
• Collaborate with data colleagues across locations to improve product quality and efficiency.
• Support product teams and respond to internal/external client queries.

Skills

People Management

Team Leadership

Cross-functional collaboration

Analytical thinking

Education

Bachelor’s degree in Finance, Economics, Geology, or similar field

Post-graduate degree is a plus

Job description

ISS STOXX is hiring for Manager - Data Operations for Mumbai location.

Overview

ISS STOXX is the world’s leading provider of corporate governance and responsible investment (RI) solutions for asset owners, asset managers, hedge funds, and asset service providers. ISS’ solutions include objective governance research and recommendations; RI data, analytics, and research; end-to end proxy voting and distribution solutions; turnkey securities class-action claims management; and reliable global governance data and modeling tools.

Responsibilities

• People Management
• Recruitment, coach, mentor, and develop a team of analysts to profile data for a given content pillar and market
• Undertake performance reviews to ensure that each team member works towards clearly defined team goals.
• Operational Management
• Plan manpower capacity and scheduling to ensure SLA and goals are met / exceeded
• Manage workflow queues to ensure timely delivery of data profiles in accordance with established production schedules
• Enforce quality assurance and controls to ensure accuracy levels meet / exceed targets.
• Process/Methodology Custodianship
• Collaborate with Data colleagues across locations to
• Develop and maintain methodology and procedures manuals for data collection.
• Enforce compliance of staff with established data collection and quality procedures.
• Analyze performance metrics (timeliness, efficiency, quality, controls) and implement opportunities for continuous improvement.
• Research, recommend, and implement technology and content opportunities to improve product quality and operational efficiencies.
• Product Support
• Collaborate with other teams across functions (i.e., Research, IC, Product, Development, QBIT) in support of planned product enhancements and extensions
• Respond to queries from internal and external clients.

Qualifications

• At least a Bachelor’s degree in Finance, Economics, Geology, or similar field of study. A post-graduate degree is a plus.
• A minimum of 5-8 years relevant working experience in a high-quality and hard deadline-driven environment, with at least 3 year leading a team.
• Knowledge of corporate governance and/or financial markets is an advantage.
• Good judgment in assessing available information and understanding the downstream effects of data decisions on final product outputs.
• Effectiveness in working with cross-functional teams.
• Takes pride in developing people.
• Excellent oral and written communication skills.
• Strong analytical and problem-solving skills, with clear attention to detail.
• Highly motivated, independent, results-oriented, and possesses a strong sense of ownership.
• Must be willing to work on a flexible shift schedule.

#MIDSENIOR

#ESG

What You Can Expect From Us

Our people are the moving force behind our work. We are committed to building a culture that values diverse skills, perspectives, and experiences. If you have the skills, passion, and drive to help us bring clarity and transparency to capital markets, we want to work with you.

Together, we can grow your career in an environment that fuels creativity, drives innovation, and has real impact.

About ISS STOXX

ISS STOXX delivers world-class research, data, and technology solutions that empower capital market participants to pursue their visions with confidence. Our expertise spans indices, corporate governance, sustainability, cyber risk, and fund intelligence, giving clients the tools they need to uncover opportunities, manage risks, and navigate evolving regulations. We are made up of 4,000 professionals operating across 20 countries and serving approximately 5,000 clients, including many of the world’s leading institutional investors. Our scale and reach give us deep market knowledge, while our innovative methodologies allow us to offer our clients tailored insights that drive impact and success.

ISS STOXX Governance

delivers comprehensive corporate governance research, analytics, and investor voting solutions supported by a global, high-quality data set spanning diverse markets and topics. Our offerings equip investors with the depth and scale needed to meet evolving stewardship priorities. We provide flexible voting policy options, including fully customizable reports, backed by experienced research teams located worldwide, ensuring clients benefit from both global insight and local market expertise.

Visit our website: https://www.iss-stoxx.com/

View additional open roles: https://www.iss-stoxx.com/about/careers/

ISS STOXX is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.