Manager - Data Center Operations

NTT Global Data Centers & Cloud Infrastructure India Private Limited; India; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

NTT Global Data Centers & Cloud Infrastructure India Private Limited seeks a Manager of Critical Facilities Operations and Maintenance to lead CFOps, ensuring electrical, mechanical, monitoring and control systems operate fault-tolerant and meet regulatory standards in a high-availability data centre.

You will supervise cross-functional teams, coordinate contractors, manage budgets, and drive preventive maintenance while maintaining service levels and cost efficiency.

Qualifications

• Knowledge of current NFPA Electrical, Fire and Life Safety and building codes.
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Responsibilities

• Lead CFOps for electrical, mechanical, monitoring and control systems to maximize uptime.
• Coordinate contractors and consultants for daily operations and critical maintenance.
• Manage budget, staff planning, NPS feedback, operational efficiency, etc.
• Directly interfaces with Construction management team, contractors and consultants for all phased data centre construction commissioning, including integration and testing of new systems while maintaining critical systems online.
• Works with the Regional Director and Finance to develop and track annual budgets.
• Works with the Regional Director to track and complete an aggressive preventive and predicative maintenance schedule for critical maintenance and system commissioning.
• Ensures data centre operates at maximum operational efficiency, including analysing existing operating conditions, recommending new technologies, improving overall efficiency and driving cost reduction.
• Conducts training with the Mechanical/Electrical Data Centre Technician and Facility Technicians on equipment, PMs, QA and CFOps procedures/processes.
• Manages and maintains all training documentation.
• Manages systems to avoid unplanned, customer‑impacting outages.
• Directly manages data floor and back of house electrical loading and capacity, including client installations and database systems.
• Participates in rotational on‑call schedule to respond to emergency situations at the data centre.
• Provides site leadership, implements training, and acts as both a coach and mentor to site personnel.

Skills

Leadership

Cross-functional collaboration

Budget management

Regulatory compliance

Electrical systems design

Mechanical systems

NFPA knowledge

Power monitoring

Staff training

On-call management

Vendor coordination

Tools

MS Office Suite

Power monitoring systems

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting‑edge technology and transformative projects.

Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Manager, Critical Facilities Operations and Maintenance is a management role, responsible for the operational integrity, commissioning and regulatory compliance of the electrical power, mechanical, monitoring and control systems, and the processes that maximize customer uptime in the most cost‑effective way for a highly available, concurrently maintainable, fault tolerant Enterprise Class Data Center. This role interacts with employees, vendors, partners, contractors, and clients. This management role is accountable for leading cross functional team(s), fostering a collaborative and innovative team culture focused on achieving operational excellence.

Key Roles and Responsibilities

• Provides applied electrical, mechanical, integrated control and water chemistry technical expertise for the entire data centre.
• Coordinates the activities of contractors and consultants for daily operations and critical maintenance (UPS systems, generators, switchgear and chiller maintenance).
• Ensures the CFOps team works effectively to achieve the CFOps goals.
• Manages budget, staff planning, NPS feedback, operational efficiency, etc.
• Directly interfaces with Construction management team, contractors and consultants for all phased data centre construction commissioning, including integration and testing of new systems while maintaining critical systems online.
• Works with the Regional Director and Finance to develop and track annual budgets.
• Works with the Regional Director to track and complete an aggressive preventive and predicative maintenance schedule for critical maintenance and system commissioning.
• Ensures data centre operates at maximum operational efficiency, including analysing existing operating conditions, recommending new technologies, improving overall efficiency and driving cost reduction.
• Conducts training with the Mechanical/Electrical Data Centre Technician and Facility Technicians on equipment, PMs, QA and CFOps procedures/processes.
• Manages and maintains all training documentation.
• Manages systems to avoid unplanned, customer‑impacting outages.
• Directly manages data floor and back of house electrical loading and capacity, including client installations and database systems.
• Participates in rotational on‑call schedule to respond to emergency situations at the data centre.
• Provides site leadership, implements training, and acts as both a coach and mentor to site personnel.
• May require late night work approximately once every other week to meet critical maintenance windows and scheduling.
• Performs other duties as assigned. Regular, predictable attendance is essential for satisfactory performance.

Knowledge, Skills and Attributes

• Ability to be highly confidential
• Ability to work in a team environment
• Ability to manage stress and/or fast pace effectively
• Knowledge of current NFPA Electrical, Fire and Life Safety and building codes
• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
• Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
• Familiarity with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
• Excellent customer service skills
• Excellent verbal and written communications skills
• Must be detail oriented, organized, flexible and ability to handle multiple priorities simultaneously
• Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project)
• Extensive hands‑on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including: o 12kV switchgear o 480/277 and 208/120 volt electrical generation and distribution systems o Diesel powered AC generator plants up to 3MW o Static UPS systems o Multi‑string flooded cell and VRLA batteries and monitoring systems o Static switches o PLC and relay logic controls o Power monitoring systems o Data centre power distribution and management systems
• Demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT
• Strong background in mechanical, electrical systems design review, layout, installation, operations, including ability to read and interpret electrical and mechanical one lines
• Ability to conduct power system capacity, safety and code compliance assessments
• Ability to train the Critical Facilities Staff on systems and procedures
• Ability to operate in and promote a rigorous process‑driven, team environment