Manager – Data Analytics

TP; Gurugram District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading analytics firm in Gurugram is seeking a Manager – Analytics (Technical) with over 5 years of experience to lead the Partner Oversight Program. The role involves designing key performance goals using diverse analytical approaches, mentoring a team, and ensuring quality delivery. Ideal candidates should have expertise in SQL, Python, and data analytics tools like Power BI and Tableau.

Qualifications

• 5+ years of experience in analytics or related field.
• Proven expertise in data exploration and statistical analysis.
• Experience managing SQL databases and designing KPIs.

Responsibilities

• Own and execute the Partner Oversight Program.
• Develop and manage a detailed program roadmap.
• Design and deliver key performance goals using quantitative and qualitative approaches.
• Lead and mentor an analytics team ensuring consistent delivery and quality standards.

Skills

SQL

Python

Power BI

Tableau

Statistical Analysis

KPI Design

Data Storytelling

Predictive Analytics

Data Governance

Program Management

Job description

Manager – Analytics (Technical)

Location: Gurugram

Experience: 5+ years

Program Leadership & Strategy

• Own the vision and end-to-end execution of the Partner Oversight Program across Quality, Reporting, and Technical areas.
• Develop and manage a detailed program roadmap, defining milestones, closing knowledge gaps, and enabling business performance goals.
• Communicate roadmap status and manage shifting priorities effectively.

Analytics & Insight Generation

• Design and deliver key performance goals using quantitative and qualitative approaches.
• Synthesize data from multiple sources to generate meaningful insights and present clear, actionable recommendations to senior leaders.
• Champion customer insights across Verizon, driving collaboration and influencing business-impacting decisions.

Technical & Analytical Expertise

• Conduct data exploration, hypothesis testing, and statistical analysis.
• Design KPIs, build dashboards (Power BI/Tableau), manage SQL databases, and perform advanced analytics using Python.
• Support predictive analytics and machine learning initiatives (good to have).
• Lead and mentor an analytics team, ensuring consistent delivery, alignment, and quality standards.
• Drive continuous improvement and cross‑functional alignment.

Performance Expectations

Daily

• Conduct status check‑ins to assess operational health, anomalies, and compliance flags.
• Review system security and performance risks and elevate critical issues.
• Ensure dispute management processes are followed with timely corrective action.
• Inspect quality metrics, KPI trends, and compliance updates.
• Hold weekly staff meetings to review performance and key findings.
• Identify high‑priority risks and wins for stakeholder governance discussions.
• Review alignment between technical and business teams.

Monthly

• Create high‑level summaries for senior management (quality metrics, risks, compliance).
• Lead formal governance sessions to review SLAs, KPIs, and performance vs. targets.
• Prepare monthly communications outlining program accomplishments, KPI shifts, and strategic updates.
• Review quarterly roadmap and business initiatives.
• Create and deliver a comprehensive QBR deck.
• Align with transformation teams on strategic direction and cross‑functional initiatives.
• Conduct formal risk reviews (operational, compliance, security, cost) and identify standardization and best practices.

SQL | Python | Power BI/Tableau | Statistical Analysis | KPI Design | Data Storytelling | Predictive Analytics (Plus) | Data Governance | Program Management