Manager - D2C & Online growth

KLF Nirmal Industries (P) Ltd.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

KLF Nirmal Industries (P) Ltd. is seeking a hands-on D2C & E-commerce Marketplace Manager to drive online sales across our own D2C site and leading marketplaces.

You will own sales, promotions, inventory and profitability, with responsibility for dashboards and performance reporting. The ideal candidate has 3–4 years of experience in e-commerce sales and marketplace operations, and is ready to take ownership of growth across Bengaluru-based online channels.

Qualifications

• 3–4 years of relevant experience in e-commerce sales and marketplace ops.
• Experience with D2C growth and online marketplace platforms.
• Ability to own sales, promotions, inventory and profitability.

Responsibilities

• Own and grow sales across the company’s D2C website and marketplaces.
• Manage product listings, pricing, content and promotions.
• Plan and run marketplace campaigns, deals, and platform events.
• Monitor sales, margins, advertising spend, and profitability.
• Coordinate with marketing, supply chain and logistics teams.
• Track metrics: revenue, AOV, CAC, repeat purchases and ROAS.
• Manage inventory planning and stock availability across platforms.
• Reduce stock-outs, excess inventory and order issues.
• Identify new platforms and sales opportunities.

Skills

E-commerce management

Marketplace operations

Sales growth

Inventory planning

Vendor/partner management

Job description

We are looking for a hands-on and growth-oriented D2C & E-commerce Marketplace Manager to manage and scale our online business across our own D2C website and leading marketplaces.

The ideal candidate should have at least 3–4 years of relevant experience managing e-commerce sales, marketplace operations and D2C growth. This is a business-focused role with ownership of sales, profitability, promotions, inventory planning and overall marketplace performance.

Key Responsibilities

• Own and drive sales growth across the company’s D2C website and marketplaces such as Amazon, Flipkart, BigBasket and other relevant platforms.
• Manage product listings, catalogue hygiene, pricing, promotions, content and brand stores across marketplaces.
• Plan and execute marketplace campaigns, deals, discounting and platform-led events.
• Monitor channel-wise sales, margins, advertising spends, commissions and overall profitability.
• Coordinate with performance marketing teams or agencies to improve traffic, conversions and return on advertising spend.
• Track key metrics such as revenue, conversion rate, average order value, customer acquisition cost, repeat purchase rate, ROAS and contribution margin.
• Manage inventory planning and ensure optimum stock availability across marketplaces and fulfilment centres.
• Reduce stock-outs, excess inventory, order cancellations, returns and delivery-related issues.
• Work closely with supply chain, warehouse, finance, marketing, customer service and external marketplace teams.
• Analyze competitor pricing, promotions, product assortment, reviews and category trends.
• Improve product rankings, ratings, reviews and overall visibility across online platforms.
• Manage relationships with marketplace account managers, category teams, vendors and service partners.
• Prepare weekly and monthly sales dashboards, performance reviews and actionable business reports.
• Identify and onboard new e-commerce platforms and online sales opportunities.

We need someone who understands that e-commerce is not only about running advertisements or uploading products. The person should be capable of taking complete ownership of sales, marketplace operations, inventory, promotions, customer experience and profitability.

Candidates currently based in Bengaluru or willing to relocate to Bengaluru may apply.