Manager- Customer Support and Service Delivery/P2P Manager

Qualcomm; Hyderabad; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Qualcomm India Private Limited in Hyderabad seeks a Senior Manager for Customer Support and Service Delivery within the Finance & Accounting Group. You will lead global P2P operations, drive process improvements and automation initiatives to enhance supplier experience and SLA performance.

The role requires 7+ years in Finance/Accounting with leadership of global teams, strong ERP experience (SAP/Oracle) and ability to influence across Finance, Procurement, IT and Business Leaders across

Qualifications

• Bachelor's degree required; 7+ years in Finance/Accounting.
• Advanced degrees may substitute up to two years of experience.
• Experience leading global customer support or service delivery with SLA targets.
• Experience with SAP/Oracle ERP, ServiceNow, Salesforce, or Jira.
• Ability to influence Finance, Procurement, IT, suppliers and leaders across geographies.

Responsibilities

• Supervise other supervisors/managers supporting the team.
• Make significant decisions affecting the department.
• Communicate complex information clearly; negotiate and influence.
• Work within prescribed budgetary objectives.
• Influence key organizational decisions across functions.
• Plan, problem-solve, and prioritize to complete tasks.

Skills

Customer support leadership

Global stakeholders

Team building

Transformation leadership

AI & automation

P2P expertise

ERP systems

Platform governance

Education

Bachelor's degree

Master's degree substituted for experience

CA/CMA

Tools

SAP ERP

Oracle ERP

ServiceNow

Salesforce

Jira

Job description

Company:

Qualcomm India Private Limited

Job Area:

Finance & Accounting Group, Finance & Accounting Group > Global Accounting Ops Center

General Summary:

General Summary no standard job description text

Minimum Qualifications:

• Bachelor's degree.
• 7+ years of Finance, Accounting, or related work experience.
• Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.

Manager- Customer Support and Service Delivery/P2P

• Customer Support and Service Delivery Leadership \- Critical
• Global Stakeholder management \- Critical
• Team building, Organizational transformation, and Change Leadership \- Critical
• AI, Automation, and digital transformation \- Critical
• Procure to Pay and accounts Payable expertise – Good to have
• Enterprise systems, Customer support Platforms and Governance – Good to have

• Proven experience leading global customer support, supplier helpdesk, or service delivery organizations with strong SLA attainment, customer satisfaction, and escalation management.
• Experience building, scaling, and transforming high-performing support organizations. Demonstrated success creating new capabilities and leading teams through transformation.
• Ability to build trusted relationships and influence Finance, Procurement, IT, Suppliers, and Business Leaders across multiple geographies and time zones.
• Experience implementing AI solutions, workflow automation, self-service capabilities, process optimization, and digital transformation initiatives that improve customer experience.
• Deep understanding of supplier onboarding, invoice processing, exception management, vendor support, payment processes, and end-to-end P2P operations.
• Strong experience with SAP and/or Oracle ERP, ServiceNow, Salesforce, or Jira, combined with SOX controls, compliance, audit readiness, KPI reporting, and analytics.

Preferred Qualifications:

• Master's degree in Finance, Accounting, Business Administration/Management, or Professional degree (CA, CMA).
• 10+ years of Finance, Global Accounting Operations, or related work experience.
• 3+ years of work experience in a role requiring interaction with senior leadership (e.g., Sr Director level and above).
• 3+ years of experience working in a large matrixed organization.
• 3+ years in a leadership role with direct reports.

Principal Duties & Responsibilities

no standard job description text

Level of Responsibility:

• Provides supervision to other supervisors/managers who are direct reports.
• Decision-making is significant in nature and affects work beyond immediate work group.
• Requires verbal and written communication skills to convey complex information. May require negotiation, influence, tact, etc.
• Works within the prescribed budgetary objectives of the department.
• Has a great degree of influence over key organizational decisions (e.g., is making or directly making key decisions that will have substantial impact over the organization).
• Tasks often require multiple steps which can be performed in various orders; extensive planning, problem-solving, and prioritization must occur to complete the tasks effectively.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [e-mail] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.