Business Operations Analyst, Senior

Qualcomm; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Qualcomm India Private Limited seeks a Senior Business Operations Analyst to support Sales operations, MDM, and data governance. You will partner with HQ, Sales teams, and Customer Service to ensure accurate master data and efficient processes.

The role requires strong analytical abilities, experience with ERP/CRM systems (Oracle, Salesforce), and the capacity to drive process improvements while coordinating with cross-functional teams. Evening calls may be required for HQ reviews.

Qualifications

• Requires 8+ years related experience in Business Operations / Sales Operations in a tech-oriented industry.
• Experience in process reviews and leading teams.
• Master’s degree in business management / Analytics, Operations is a plus.

Responsibilities

• Create, maintain, and govern customer, company, and product master data across enterprise systems.
• Ensure data accuracy, consistency, and compliance with data governance standards.
• Perform data quality audits, validations, and cleansing activities.
• Manage master data requests and resolve issues within defined service levels.
• Identify gaps in sales operations workflows and implement improvements to enhance efficiency.

Skills

Advanced Excel

Power BI

Analytical skills

Education

Bachelor's degree in Business Administration, Engineering, Finance, Marketing or related field

Associate's degree in Business Administration, Engineering, Finance, Marketing or related field

Tools

Oracle

Salesforce

Job description

Company:

Qualcomm India Private Limited

Job Area:

Operations Group, Operations Group > Business Operations

General Summary:

Hiring Title: Business Operations Analyst, Senior

About GBFS Team: The Global Business and Finance Support (GBFS) team provide support to HQ and global regional team on Finance & Business Operation activities. This job role is for Sales operations related activities – OEM rebates analysis, Forecasting and pipeline health check, reporting and analysis, sales process optimization.

General Job Summary: The Senior Business Operations Analyst serves as a critical internal partner to HQ, Sales Teams, and Customer Service, ensuring seamless operations and exceptional support across the organization. We are seeking a highly analytical and detail-oriented Senior Analyst to support Master Data Management, QualcommSupport and Business Operations activities. This role will be responsible for maintaining data integrity, driving process excellence, supporting cross-functional stakeholders, and enabling business operations through accurate and timely master data management.

Job description:

• Create, maintain, and govern customer, company, and product master data across enterprise systems.
• Ensure data accuracy, consistency, and compliance with established data governance standards.
• Perform regular data quality audits, validations, and cleansing activities.
• Manage master data requests and resolve issues within defined service levels.
• Effectively and quickly adapts to new systems, processes, and policies
• Exercises analytical skill within generally defined practices using a variety of sources to find solutions. Be results oriented with great attention to detail
• Identify gaps in sales operations workflows and implement improvements to enhance efficiency and reduce cycle times.
• Monitor operational metrics and KPIs related to data quality and service delivery.
• Experience with ERP/CRM systems (Oracle, Salesforce, or similar).

Education/Experience:

• Requires minimum 8+ years related experience in Business Operations / Sales Operations Service back office in a technology-oriented industry. Semiconductor industry preferred.
• Experience in process reviewing and leading team.
• Master’s degree in business management / Analytics, Operations
• Ability to focus on details, multitasking, Process reviewer of activities timely with quality output.
• Planning & prioritization of work assigned.
• Positive attitude and willingness to learn and upskills with tools – Adv- Excel, Power BI etc.
• Flexible for evening calls (8PM – 11PM IST) for HQ reviews and transition calls on regular basis.
• Strong analytical, problem solving and conceptual skills.
• Strong written and verbal communication skills.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Engineering, Finance, Marketing, or related field and 4+ years of business operations or related experience. OR Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 6+ years of business operations or related experience.
• Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.

Flexible for evening calls (8PM – 11PM IST) for HQ reviews and transition calls on regular basis.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [e-mail] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

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