Manager, Customer Success Management

Alteryx, Inc.; Bengaluru; Sur place; INR 1 800 000 - 2 800 000; Plein temps

Résumé du poste

Alteryx, Inc. in Bengaluru, India is seeking a Manager, Customer Success Management to lead a team of CSMs supporting high-value accounts. You will blend product knowledge with business consultation to retain and grow strategic relationships.

You will mentor and develop your team, collaborate with sales and other departments, and run enablement sessions on Alteryx Designer and Server. The role requires adapting to a fast-changing environment and shifting work patterns.

Qualifications

• 2+ years of management experience.
• Experience managing a remote team is preferred.
• 4+ years of experience in technical implementations, sales engineering, or analytics consultant work
• Demonstrated ability to handle complex selling situations which may involve multiple departments and levels of the organization
• Mentor direct reports, co-workers, or peers through constructive feedback or learning plans.
• Experience setting long-term goals and guiding projects, people and processes towards attainment
• Demonstrated problem solving skills and ability to show good judgment in decision making

Responsabilités

• Mentor team on Alteryx platform, CSM strategies and client-facing skills.
• Partner with sales to drive revenue via process optimization and training.
• Lead weekly 1x1s to strengthen customer adoption, retention and success.
• Drive initiatives for growth, scaling and KPI achievement with customers.
• Collaborate with other departments to support strategic customers.
• Deliver enablement sessions for Alteryx Designer/Server.
• Stay current on Alteryx solutions and company procedures.

Connaissances

Management experience

Remote team management

Technical implementations

Analytics consulting

Description du poste

Meet the Moment with Alteryx We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation. You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible. If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here.

Overview:

The Manager role in our Customer Success Management team is a leader and advisor to a group of Customer Success Managers who directly support a set of high value, strategic accounts. The Manager, CSM is an expert who can advise their team in building, maintaining and leveraging customer relationships through a strong blend of Alteryx product knowledge and business consultation focusing on customer retention and growth.

What you will do:

Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Alteryx platform, CSM strategies, and client facing skills.

Work with sales leaders to drive sales through optimizing processes, training of team, and development of a culture of collaboration, learning, and success.

Guide team through weekly 1x1 sessions, to ensure they are fostering & building relationship with assigned customers, which include: increasing adoption, ensuring retention, and long-term customer success.

Drive team initiatives for continued success, growth, scaling and development Ensure team is proactively working with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.

Work with other departments across Alteryx to understand where the CSM Org can partner, assist and provide deeper insight to strategic customers.

Conduct enablement sessions to provide hands on training of the Alteryx Designer and Server products.

Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all Company methods and procedures.

What we’re looking for:

2+ years of management experience.

Experience managing a remote team is preferred.

4+ years of experience in technical implementations, sales engineering, or analytics consultant work

Demonstrated ability to handle complex selling situations which may involve multiple departments and levels of the organization (ie. Line of business, executives, Information Technology, procurement, etc.).

Demonstrated ability to mentor direct reports, co-workers, or peers through constructive feedback or learning plans.

Experience setting long-term goals and guiding projects, people and processes towards attainment

Demonstrated problem solving skills and ability to show good judgment in decision making

Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry

Able to work on a shift pattern

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.

Who We Are

Alteryx is a leading AI-ready data and analytics company that powers actionable insights to help organizations drive smarter, faster decisions with AI-ready data. More than 8,000 customers around the world rely on Alteryx to automate analytics, improve revenue performance, manage costs, and mitigate risk across their businesses.

If you require reasonable accommodation as part of the recruiting process, please contact [e-mail].

Alteryx, Inc. is an Equal Employment Opportunity Employer.