Manager Customer Success & Grwoth (Exp 4-7 years)

Kadel Labs; Udaipur District, Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Kadel Labs seeks a dynamic Manager for Customer Success & Growth in India. The role focuses on lead generation, business development, pre-sales, farming, upselling, and cross-selling to accelerate revenue growth across IT services.

Experience in IT customer solutions, sales, and enterprise engagements is essential. The candidate should manage end-to-end growth initiatives, collaborate with cross-functional teams, and travel as needed for client meetings and industry events.

Qualifications

• 5+ years of experience in a similar role.
• Strong IT industry knowledge, especially in Customer Success & Growth / Sales/ Business Development.

Responsibilities

• Identify and pursue potential leads in target market segments.
• Develop and execute strategies to drive business growth and set sales targets.
• Create and manage solution decks and pitches; collaborate with technical teams to align solutions.
• Build and maintain relationships with existing clients and understand their needs.
• Identify opportunities for upselling and cross-selling to maximize revenue.

Skills

Lead generation

Business development

Client relationship management

Sales strategy

Negotiation

IT industry knowledge

Job description

Manager Customer Success & Grwoth (Exp 4-7 years)

Udaipur, Bangalore, India | Posted on 09/03/2026

At Kadel Labs – Startup Studio we built an ecosystem for early-stage founders to help them take their ideas to the next level. The ecosystem consists of in-house product teams, engineers, designers, data scientists, sales & marketing teams, legal experts, taxation, finance and operation heads. We aim to build a cohesive ecosystem, so that your startup runs as a full-fledged business from day 1!

Job Description

About Us:

KadelLabs is a leading IT servicescompany delivering top-quality technology solutions since 2017, focused onenhancing business operations and productivity through tailored, scalable, andfuture-ready solutions. With deep domainexpertiseand a commitmentto innovation, we help businesses stay ahead of technological trends. As a CMMILevel 3 and ISO 27001:2022 certified company, we ensure best-in-class processmaturity and information security, enabling organizations to achieve theirdigital transformation goals with confidence and efficiency.

Job Description :

We are seeking adynamic and experienced Manager for our Customer Success & BusinessDevelopment department at Bangalore. The ideal candidate should have a minimumof 5 years of experience in Business Development and should possess strong ITindustry knowledge, especially in Customer Success & Growth /Sales/BusinessDevelopment roles. The primary responsibilities of this role include leadgeneration, business growth, pre-sales efforts, farming, upselling and crossselling.

Role: Manager Customer Success & Business Development

Experience: 4+Years

Key Responsibilities:

• · Identify and pursue potential leads and opportunities within the target market segments. Use market research and industry knowledge to identify prospects.
• · Develop and execute strategies to drive business growth, includingsetting sales targets, developing market penetration plans, and establishing key performance indicators.
• · Create and manage solutioning and pitch decks to effectively present the company's offerings to clients. Collaborate with the technical team to ensuresolutions align with client needs.
• · Build and maintain strong relationships with existing clients.Understand their needs and work towards delivering value-added solutions.
• · Identify opportunities for upselling and cross-selling additionalproducts or services to existing clients. Maximize revenue potential from eachclient relationship.
• · Leverage your extensive experience in IT Customer Solutions Group,Sales, and Business Development to drive success in this role. Stay updatedwith industry trends and emerging technologies.

Requirements

• · Proven track record in business development, with at least 5 years ofexperience in a similar role.
• · Strong understanding of the IT services and consulting ecosystem,including global outsourcing models, offshore delivery centers, and enterprisemigration programs.
• · Proven experience in digital transformation with focus on dataengineering, application modernization, Agentic AI, and cost optimizationstrategies for enterprise clients.Well-versed on SDLC and deep understanding onemerging trends in Software industry.
• · Excellent communication, negotiation, and interpersonal skills.
• · Demonstrated ability to build and maintain relationships with clientsand partners.
• · Experience in lead generation, marketing, and sales strategydevelopment.
• · Previous experience in a "growth escalator" role, contributingsignificantly to revenue growth.
• · Willingness to travel as needed for client meetings and industry events.
• · Proven track record of achieving and exceeding sales targets.