Manager - Customer Interaction Suite

Tata Communications; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading telecommunications company is seeking a detail-oriented Product Owner to enhance their Rich Communication Services (RCS) offerings. This role involves working with engineering, design, and business teams to translate needs into actionable requirements while managing the product backlog. Candidates should have 3-5 years of experience in a related field and a bachelor's degree in engineering or computer science. Strong communication skills and familiarity with messaging APIs are essential for success in this position.

Qualifications

• 3-5 years of experience as a Product Owner, Business Analyst, or Technical Product Lead, ideally within CPaaS, telecom, or messaging platforms.
• Strong familiarity with RCS, SMS, or other messaging APIs.
• Experience working in Agile/Scrum environments, with hands-on backlog and sprint management.

Responsibilities

• Translate product vision and high-level requirements into detailed user stories and sprint backlogs.
• Manage the RCS product backlog, ensuring it is well-prioritized and aligned with business outcomes.
• Monitor product performance metrics post-launch to improve user experience.

Skills

Product ownership

Agile/Scrum experience

Strong communication skills

Analytical mindset

Familiarity with messaging APIs

Education

Bachelor's degree in engineering or computer science

Agile certification (CSPO, PSPO)

Job description

About the Role

We re looking for a detail-oriented and driven Product Owner to support the growth and execution of our Rich Communication Services (RCS) offering within our CPaaS product portfolio.

You will work closely with the Product Manager, engineering, design, and delivery teams to translate business and market needs into actionable product requirements. Your role is central to ensuring that our RCS roadmap is implemented efficiently, with high quality, and in alignment with the global product strategy.

Key Responsibilities

• Product Execution & Delivery
  Translate product vision and high-level requirements into detailed user stories, acceptance criteria, and sprint backlogs.
  Work with engineering teams to ensure clarity, feasibility, and timely delivery of product increments.
  Manage the RCS product backlog, ensuring it is well-prioritized, refined, and aligned with business outcomes.
  Participate in sprint planning, reviews, and retrospectives to ensure continuous alignment between technical teams and product goals.
  Validate deliverables against business and technical acceptance criteria to ensure high-quality releases.
• Stakeholder Collaboration
  Serve as the day-to-day point of contact between engineering, QA, and cross-functional business teams.
  Collaborate closely with the Product Manager to communicate progress, risks, and dependencies.
  Support pre-sales and operations teams with product knowledge and technical clarifications when needed.
  Ensure customer, carrier, and partner feedback is incorporated into product iterations.
• Market & Technical Understanding
  Develop a solid understanding of RCS standards, GSMA specifications, and carrier-level integrations.
  Stay informed about RCS trends, API developments, and platform capabilities to support informed product decisions.
  Contribute to use case validation and functional design to ensure product-market fit.
• Data & Continuous Improvement
  Monitor product performance metrics post-launch (e.g., delivery success rates, engagement, adoption).
  Identify opportunities to improve user experience, efficiency, or technical reliability.
  Support documentation, release notes, and internal enablement material for RCS product updates.

Qualifications

• 3-5 years of experience as a Product Owner, Business Analyst, or Technical Product Lead, ideally within CPaaS, telecom, or messaging platforms.
• Strong familiarity with RCS, SMS, or other messaging APIs.
• Experience working in Agile/Scrum environments, with hands-on backlog and sprint management.
• Excellent ability to translate complex requirements into clear, testable user stories.
• Solid communication and collaboration skills across technical and business teams.
• Analytical mindset with a focus on product quality, delivery, and customer impact.
• Bachelor s degree in engineering, computer science, or related field; Agile certification (CSPO, PSPO) preferred.
• Preferred Attributes
• Experience collaborating with mobile operators, OEMs, or messaging aggregators.
• Knowledge of GSMA RCS Universal Profile and API specifications.
• Familiarity with API-first development, postman collections, and JSON workflows.
• Strong attention to detail, organization, and proactive ownership mindset.
• Interest in emerging communication technologies and their business applications.
• Success in This Role Looks Like
• The RCS product backlog is always clear, prioritized, and ready for execution.
• Sprint deliverables consistently align with product vision and market expectations.
• Engineering teams have clarity and support to execute efficiently.
• High-quality, timely releases that drive adoption and customer satisfaction.