Manager - CQC (Complaints)

SUN PHARMA; Vadodara; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Sun Pharma in Vadodara invites an experienced Manager CQC (Complaints) to lead product quality complaint investigations and ensure timely closures. This role sits in the CQC (Complaints) unit and requires deep QA expertise in a manufacturing setting serving US markets.

You will coordinate with cross-functional teams, review investigation reports, log PQCs, respond to complainants, and monitor FARs and recalls. A strong background in pharma QA is essential.

Qualifications

• Educational qualification: B.Pharma or M.Sc in Life Sciences.
• Experience: 13 to 15 years in QA/Complaints in pharma manufacturing.

Responsibilities

• Review of Product Quality Complaint Investigation Reports (Drug Products).
• Coordinate with other stakeholders involved in the complaint handling process.
• Monitor the progress of Filed Alert Reports (FAR), Recalls & Product Quality Complaint closure etc.
• Logging of Product Quality Complaints (PQC) in the database (TrackWise).
• Acknowledge the complaints to the complainants.
• Providing the response letter to the complainant.
• Reconciliation of received Product Quality Complaints.

Education

B.Pharma / M.Sc (Life Sciences)

Job description

Key Responsibilities

At Sun Pharma, we commit to helping you “

Title

Manager CQC (Complaints)

Business Unit

CQC (Complaints)

Job Grade

M2

Location

Tandalja, Vadodara

Key Responsibilities

At Sun Pharma, we commit to helping you “Create your own sunshine”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.

Are You Ready to Create Your Own Sunshine?

As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take charge’ and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we ‘Thrive together’ and support each other’s journeys.”

Responsibilities

• Review of Product Quality Complaint Investigation Reports (Drug Products).
• Coordinate with other stakeholders involved in the complaint handling process.
• Monitor the progress of Filed Alert Reports (FAR), Recalls & Product Quality Complaint closure etc.
• Logging of Product Quality Complaints (PQC) in the database (TrackWise).
• Acknowledge the complaints to the complainants.
• Providing the response letter to the complainant.
• Reconciliation of received Product Quality Complaints.
• Note:
• Candidate should have worked in manufacturing location which caters to US Market.
• In addition to the site QA experience, Corporate Quality experience is an added advantage.

Travel Estimate

Low

Job Requirements

Educational Qualification

B.Pharma / M.Sc (Life Sciences)

Experience

13 to 15 Years

Your Success Matters to Us

At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let’s create a brighter future together!

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).