Manager - CQC (Complaints)

Sun Pharmaceutical Industries, Inc.; Vadodara; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Sun Pharmaceutical Industries, Inc. located in Vadodara, Gujarat is hiring for a role focused on managing Product Quality Complaints. The ideal candidate will have a strong background in quality assurance within a manufacturing context that serves the US market.

This position requires 13 to 15 years of experience and a degree in B.Pharma or M.Sc in Life Sciences. Responsibilities include reviewing complaint investigation reports and coordinating with relevant stakeholders to ensure effective complaint handling.

Qualifications

• 13 to 15 years of experience in a relevant field.
• Experience in manufacturing for the US market.
• Corporate Quality experience is a plus.

Responsibilities

• Review Product Quality Complaint Investigation Reports.
• Coordinate with stakeholders in the complaint process.
• Monitor Filed Alert Reports, Recalls & product closures.
• Log Product Quality Complaints in the database.
• Acknowledge complaints and respond to complainants.

Skills

Quality complaint investigation

Stakeholder coordination

Database management

Education

B.Pharma / M.Sc (Life Sciences)

Tools

TrackWise

Job description

Company: Sun Pharmaceutical Industries Ltd

Business Unit: CQC (Complaints)

Job Grade: M2

Position Summary

• Review of Product Quality Complaint Investigation Reports (Drug Products).
• Coordinate with other stakeholders involved in the complaint handling process.
• Monitor the progress of Filed Alert Reports (FAR), Recalls & Product Quality Complaint closure etc.
• Logging of Product Quality Complaints (PQC) in the database (TrackWise).
• Acknowledge the complaints to the complainants.
• Providing the response letter to the complainant.
• Reconciliation of received Product Quality Complaints.

Notes

• Candidate should have worked in manufacturing location which caters to US Market.
• In addition to the site QA experience, Corporate Quality experience is an added advantage.

Job Requirements

Educational Qualification: B.Pharma / M.Sc (Life Sciences)

Experience: 13 to 15 Years

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).