Leads and supervise a group ofDevelopers & Analysts to support the Concuity application. The Concuityapplication provides tools to track and manage healthcare payer compliance,including contract modeling, discrepancy management, workflow/work queuemanagement, and reporting. Ensures that enhancements, defects, andintegration changes are developed, tested, and deployed efficiently andtimely. Coordinates cross-teaminterlocks (Testing Services, Operations, Database administers, PatientAccounting) to ensure that timelines, expectations, and dependencies are developedcollaboratively. Ensures that requirements, policies and procedures aredocumented and clearly communicated. Works proactively and innovatively toidentify process improvements. Serves a primary point of contact withbusiness owners in relation to system functionality, regulatory requirements,and enhancement requests. Performs HR management functions for directreports, including resource allocations, goal setting, performanceevaluations, and merit reviews. This position requires leadership,communication skills, and critical thinking.
MAJOR RESPONSIBILITIES AND ACCOUNTABILITIES
- Responsible for management of strategic, tactical, andoperational issues and plans for Concuity development group.
- Ensures the health of the Concuity application is maintainedthrough rapid application growth and developments.
- Strategical plans for the future of the application related totechnical and resource needs
- Responsible for contribution to annual budget planning andtracking.
- Sets strategic product direction in partnership with ConcuityIT leadership and the business owners.
- Responsible for development of business requirements andtechnical specifications for the maintenance and enhancement of theConcuity
- Independently and in conjunction with other corporatedepartments, achieve company application goals and create platform anddevelopment standards as well as policies to refine the ability to reachand maintain said goals.
- Ensure that functional area(s) deliver products and serviceseffectively, develop its staff and capabilities, follow processes andstandards, build and expand relationships with key stakeholders, and planand allocate resources to meet organization goals.
- Direct strategic development, management, and deployment ofautomation development across business lines
- Ensure application design to manage and maintain data securityand integrity.
- Ensure the utilization of software release management.
- Deliver software, infrastructure and architecture that meetsthe needs of automation stakeholders.
- Implement mechanisms to monitor, manage and provide progresson all software development activities.
- Ensure the on–time and quality delivery of softwaredevelopment projects.
- Develop and maintain internal and external IT support systems.
- Create, implement and maintain a continuous improvement planfor automation development.
- Prepare specifications of a highly technical or complex nature
- Develop and execute training and certification programs forautomation technology and platforms.
- Maintain and exceed operational targets, service–levelagreements, schedules, quality, or cost requirements.
- Make long–term and short–term decisions in relation toplatform / technology development strategies as they relate to the overallbusiness strategy.
- Ensure the support of enterprise development community throughengagement, development support, and platform availability.
- Manage costs and expenditures to department budget to includelabor, contracts, vendors, and software.
- Ensure rou tine training assessments and fulfilling activities.
- Participate in building functional core competencies anddisciplines to support the needs of the business.
- Participate in resource planning, recruiting, and allocatingresources to meet the demand of automation projects and intradepartmental efforts.
- Create an environment that encourages information sharing,team–based resolutions, cross–training, and process improvement within thearea managed to ensure effectiveness, efficiency, and servant leadership.
- Utilize relationships and data analytics to ensure automationstakeholders have visibility into program health, customer challenges, andissue escalations with a goal towards raising the collective level of excellence.
R EPORTING STRUCTURE
Does this position formallysupervise employees? (Y / N)
Y
JOB SPECIFICATIONS
Qualification
Bachelor’s of technology or Bachelor’s in any otherrelevant field
Yearsof Experience
- Overall, all 15+ years of experience in software development
- 5+ years of experience in management (required)
Skills and Capabilities
Details
PeopleManagement Skills
- Exceptional stakeholder service skills in a team–oriented,collaborative environment
- Proven managerial and administrative skills
- Proven ability to remove barriers and enable teams tocomplete objectives
- Exceptional interpersonal skills to interface with alllevels of the organization
- Conduct performance reviews, performance managementinterviews, career development,
- and coaching / mentoring activities
Technical Skills
- Demonstrated experience with process improvement / re–engineering
- In–depth knowledge of information systemsfor healthcare or a related industry
- Working proficiency in JAVA, PLSQL, SQL,API Development, Google Cloud Platform (Examples: Anthos, Big Query), AzureDevOps, and GitHub.
- In–depth knowledge of all applicablesystems as assigned
- Experience in running and developing Agileteams
- Knowledgeofarchitectural principles
- Experience in partnering with and leading internal andexternal technology resources in solvingcomplex business needs
- Knowledge of industry technology language developmenttrends
- Knowledge of microservices architecture and distributedsystems
- Preferred certification: Six–Sigma Green Belt
Other Skills
- Results oriented with an eye towards business resultsas the objective of automations
- Demonstrated excellent analytical skills and problem–solvingabilities
- Demonstrated ability to effectively direct and achievea multitude of objectives simultaneously
- Demonstrated ability to successfully manage vendorrelationships
- Ability to makeindependent decisions
- Ability to judge problem severity and use discretion inobtaining services as needed
- Proven ability to effectively navigate a highlymatrixed organization
- Willingness to take appropriate risks to capitalize onopportunities
- Proven ability to quickly earn the trust of sponsorsand key stakeholders, lead and inspire teams, set direction and approach,resolve conflict, deliver touch messages with grace, execute with limitedinformation and ambiguity
- Exceptional written and verbal communication skills
- Ability to leverage technical metrics to driveeffective business decisions
- Experience with various resource models such as managedservices and staff augmentation models
- Demonstrated excellent project management leadershipabilities including managing complex projects and utilizing projectmanagement tools
- Willingness to contribute to a positive and inclusiveteam culture