Manager, App Dev & Support

Conduent; Bengaluru; Presencial; INR 1 800 000 - 2 500 000; Tempo integral

Resumo da oferta

Conduent invites applications for a senior operations leadership role based in Bengaluru. The successful candidate will mentor managers and professionals, oversee on-prem and cloud-backed EAS solutions, and drive improvements using data-driven insights and runbooks.

Qualificações

• A University or college degree in a relevant discipline.
• ITIL Certification
• 5+ years’ experience in people management
• 8+ years’ experience in application support and production control
• Experience in leading teams in application support and helpdesk areas

Responsabilidades

• Provides leadership to managers and senior professional staff
• Adapts and executes functional or departmental business plan
• Manages the activities of first-level managers, supervisors, and/or individual contributors
• Hire, mentor, and develop high-performing support and production control teams
• Manage support of EAS solutions hosted on-prem and on the cloud
• Remain flexible to changes in priorities with the ability to multi-task
• Implement automation to improve operational efficiency and reduce manual interventions.
• Maintain comprehensive runbooks, SOPs, and operational documentation.
• Use data-driven insights to identify trends, risks, and opportunities for continuous improvement
• Communicate operational status, risks, and improvement initiatives clearly to stakeholders
• Maintain runbooks, SOPs, and operational documentation to meet audit and compliance requirements.

Conhecimentos

People management

Mentoring

Data-driven insights

Cloud technologies

ITIL processes

Incident Management

Problem Management

Audit/compliance

Formação académica

University degree in a relevant discipline

ITIL Certification

Descrição da oferta de emprego

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

Responsibilities:

• Provides leadership to managers and senior professional staff
• Adapts and executes functional or departmental business plan
• Manages the activities of first-level managers, supervisors, and/or individual contributors
• Hire, mentor, and develop high-performing support and production control teams
• Manage support of EAS solutions hosted on-prem and on the cloud
• Remain flexible to changes in priorities with the ability to multi-task
• Implement automation to improve operational efficiency and reduce manual interventions.
• Maintain comprehensive runbooks, SOPs, and operational documentation.
• Use data-driven insights to identify trends, risks, and opportunities for continuous improvement
• Communicate operational status, risks, and improvement initiatives clearly to stakeholders
• Maintain runbooks, SOPs, and operational documentation to meet audit and compliance requirements.

Technical Skillset:

• Experience managing and mentoring a medium sized team
• Experience in metrics led optimization
• Experience in Incident Management and Problem Management
• Hands-on experience supporting large-scale enterprise applications in production environments.
• Exposure to core and IT auditing
• Knowledge of ITIL processes
• Exposure to cloud technologies.

Qualifications:

• A University or college degree in a relevant discipline.
• ITIL Certification
• 5+ years’ experience in people management
• 8+ years’ experience in application support and production control
• Experience in leading teams in application support and helpdesk areas

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.