Manager - Collections Analytics

Credit Saison India; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Credit Saison India is seeking an MIS Executive for the Collection Back Office to bridge operations, legal, and leadership. You will manage end-to-end data workflows, track collections against projections, and prepare vital analytic reports including DPD metrics to drive recovery and timely legal actions on delinquent accounts.

You will oversee daily data management, dashboards, and coordination with field teams to allocate calling lists and monitor performance against monthly targets.

Qualifications

• Bachelor’s degree in commerce required.
• 2–5 years of MIS/data management experience in collections, recovery, or risk.
• Experience with NBFC loan management systems such as FinnOne or similar.

Responsibilities

• Daily MIS and data management.
• Prepare and maintain daily, weekly, and monthly Collection MIS reports.
• Manage large volumes of loan and recovery data with high accuracy.
• Maintain dashboards showing key collection metrics, bounce rates and resolution rates.
• Coordinate with field team on daily targets and delinquency buckets.
• Allocate daily calling and visitation lists for tele-calling and field teams.
• Highlight variances between projected and actual collections and share insights.
• Serve as the data contact point for field teams to resolve discrepancies.
• Coordinate with legal team on actions (e.g., Section 138, arbitration).
• Provide account statements and borrower histories to the legal team and track case statuses.

Skills

Advanced Excel

Analytical mindset

Stakeholder management

System familiarity

Detail-oriented

Education

Bachelor’s degree in commerce

Tools

FinnOne

Pennant

Job description

Role Overview

The MIS Executive for the Collection Back Office plays a critical role in bridging the gap between field operations, the legal department, and senior management. This role is responsible for end-to-end data management, tracking collection performance against projections, and preparing vital analytical reports (including DPD metrics). The ideal candidate will ensure seamless data flow to drive maximum recovery and facilitate timely legal interventions for delinquent accounts.

Role Overview

The MIS Executive for the Collection Back Office plays a critical role in bridging the gap between field operations, the legal department, and senior management. This role is responsible for end-to-end data management, tracking collection performance against projections, and preparing vital analytical reports (including DPD metrics). The ideal candidate will ensure seamless data flow to drive maximum recovery and facilitate timely legal interventions for delinquent accounts.

Key Responsibilities

• Daily MIS & Data Management
• Daily Reporting: Prepare, publish, and maintain daily, weekly, and monthly Collection MIS reports for management review.
• Data Management: Manage large volumes of loan and recovery data with high accuracy.
• Dashboards: Maintain dynamic dashboards showcasing vital collection metrics, bounce rates, and resolution rates.
• Field Team Coordination & Performance Tracking
• Target vs. Achievement: Coordinate daily with the field collection team to track on-ground performance against set monthly projections and targets.
• Data Allocation: Allocate daily calling and visitation lists to the tele-calling and field teams based on priority and delinquency buckets.
• Variance Analysis: Highlight shortfalls in expected collections versus actual recoveries and share actionable insights with field supervisors.
• Feedback Loop: Act as the central point of contact for the field team to resolve data-related discrepancies
• Legal Team Coordination
• Legal Initiation: Identify chronic default accounts eligible for legal action (e.g., Section 138, Arbitration, Securitization) based on internal credit and collection policies.
• Documentation: Compile and provide necessary account statements, bounced cheque details, and borrower histories to the legal team for drafting notices.
• Status Tracking: Maintain a tracker of all accounts in the legal pipeline, updating case statuses and sharing progress reports with the Collection Head.

Key Skills & Competencies

• Advanced Excel Proficiency: Mastery of VLOOKUP/HLOOKUP, Pivot Tables, conditional formatting, complex formulas, and data validation. (Knowledge of Macros/VBA is a strong plus).
• Analytical Mindset: Strong ability to interpret numerical data, spot trends in borrower defaults, and draw logical conclusions.
• Stakeholder Management: Excellent verbal and written communication skills to effectively coordinate with aggressive field teams and formal legal departments.
• System Familiarity: Prior experience working with NBFC Loan Management Systems (e.g., FinnOne, Pennant, or similar software).
• Detail-Oriented: High accuracy in data handling; a zero-tolerance approach to data leakage or misreporting.

Qualifications & Experience

• Education: Bachelor’s degree in commerce
• Experience: 2 to 5 years of proven experience in MIS and data management, specifically within the collections, recovery, or risk department of an NBFC or Bank.