AM - Collections

Olyv; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Olyv in Bengaluru is seeking an Assistant Manager – Collections to lead the tele-calling team and drive the recovery of overdue payments, maximizing profitability. You will guide the collection force across locations, handle high-risk accounts, and work with MIS to monitor portfolio performance.

Responsibilities include adhering to process parameters, hiring and reviewing agents, managing pre-EMI reminders, and coordinating with the tele-calling agency to resolve cases and optimise collections

Responsibilities

• Manage and supervise the tele-calling team, ensuring a smooth flow of work.
• Be responsible for collections and recovery of overdue payments from customers while maximising overall profitability.
• Guide and drive the collection force to achieve the set targets for their respective locations.
• Make calls on high-risk delinquent accounts, settle accounts and resolve customer queries.
• Achieve targets from Risk X to written-off cases and reduce the delinquency rate of the front-end cases.
• Ensure all process parameters set by the company are adhered to and monitored.
• Hire new collection agents/executives for DPD buckets/locations as per requirements.
• Take regular reviews from all agents/collectors for the assigned pool.
• Manage the pre-EMI team making reminder calls to make customers aware of their payment.
• Manage and follow up with the tele-calling agency for case resolution.
• Execute plans as per MIS reports on the number of cases and current portfolio size of front-end cases, and strategise collections and recovery based on resolution trends, bucketing, etc.

Job description

About Olyv

Olyv is India's fastest-growing, fully automated next-generation fintech company focused on addressing the credit requirements of self-employed micro-entrepreneurs, micro-merchants, and middle and lower-income salaried individuals. In addition to lending solutions, our platform offers digital gold savings, credit health products, and other financial wellness solutions.

About Olyv

Olyv is India's fastest-growing, fully automated next-generation fintech company focused on addressing the credit requirements of self-employed micro-entrepreneurs, micro-merchants, and middle and lower-income salaried individuals. In addition to lending solutions, our platform offers digital gold savings, credit health products, and other financial wellness solutions. Founded in 2017 and headquartered in Bengaluru, Olyv leverages AI and ML-powered technology to deliver instant, fully digital credit solutions at scale. With over 13 million users and a presence across 19,000+ pin codes, Olyv is committed to driving financial inclusion and empowering underserved communities.

Our Culture

At Olyv, we are passionate about solving complex customer problems through technology and innovation. We foster a culture of ownership, collaboration, and continuous learning, empowering teams to build world-class products that create meaningful impact. If you thrive in a fast-paced environment and are excited about transforming the FinTech ecosystem, Olyv is the place for you.

Assistant Manager – Collections

Responsibilities

• Manage and supervise the tele-calling team, ensuring a smooth flow of work.
• Be responsible for collections and recovery of overdue payments from customers while

maximising overall profitability.

• Guide and drive the collection force to achieve the set targets for their respective locations.
• Make calls on high-risk delinquent accounts, settle accounts and resolve customer queries.
• Achieve targets from Risk X to written-off cases and reduce the delinquency rate of the

• Ensure all process parameters set by the company are adhered to and monitored.
• Hire new collection agents/executives for DPD buckets/locations as per requirements.
• Take regular reviews from all agents/collectors for the assigned pool.
• Manage the pre-EMI team making reminder calls to make customers aware of their payment

• Manage and follow up with the tele-calling agency for case resolution.
• Execute plans as per MIS reports on the number of cases and current portfolio size of

front-end cases, and strategise collections and recovery based on resolution trends,

bucketing, etc.