Manager Business Process Solutions-Process Excellence

DXC Technology Company; Dadri; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

DXC Technology Company seeks a senior specialist in process excellence to design and drive transformation initiatives for Life & Annuities BPS accounts, leveraging automation and AI. You will lead DMAIC projects, manage end-to-end improvements, and govern multiple streams while partnering with IT, QA, and clients.

The role requires 8+ years in operations, a Lean Six Sigma Black Belt, and expertise across PowerApps, Power BI, and Power Automate.

Qualifications

• Bachelors with 8+ years in ops or transformation; ideally in insurance or BPS.
• Lean Six Sigma Black Belt with quantified savings track record.
• Hands-on with RPA lifecycles and Microsoft Power Platform.
• Experience deploying AI-enabled efficiencies in real operations.
• Experience presenting to senior leadership and clients with strong stakeholder skills.

Responsibilities

• Design transformation and process optimization solutions for BPS accounts using automation.
• Lead DMAIC and improvement initiatives to reduce defects and optimize metrics.
• Own end-to-end quick-win improvements from business case to deployment.
• Direct design and deployment of PowerApps workflows and Power BI dashboards.
• Manage project governance, RAID logs, and delivery KPIs across streams.
• Present process milestones at MBRs and QBRs to clients and leadership.

Skills

Lean Six Sigma Black Belt

RPA delivery lifecycles

AI-enabled efficiencies

Stakeholder management

Senior leadership presentations

Education

Bachelor’s degree and 8+ years in operations, process excellence, or business transformation

Tools

PowerApps

Power BI

Power Automate

Job description

Job Description:

Key Responsibilities includes:

Solution Design & Process Excellence

• Design transformation and process optimization solutions for Life & Annuities BPS accounts, using automation and continuous improvement frameworks.
• Run discovery and process assessments, including operational deep dives and time-motion studies, to map current-state processes and design lean or automated future-state workflows.
• Lead DMAIC and other improvement initiatives to reduce defects and optimize operational metrics; review and approve resulting Average Handle Time and baseline changes.
• Own quick-win improvements end to end, from business case through build, testing, implementation, and post-implementation validation.
• Translate operational pain points into requirements and business cases for platform-level change, maintaining a roadmap that separates tactical fixes from longer-term structural solutions.

Automation & AI-Enabled Efficiency

• Act as the primary liaison between operations and technical RPA teams across development, testing, and deployment, including account-specific work such as disbursement automation.
• Oversee RPA rollouts from scope through hypercare and steady-state maintenance.
• Identify and deploy AI-enabled efficiencies such as generative AI assistants, document intelligence and OCR, intelligent classification and extraction, and AI-assisted quality review.
• Take AI use cases from proof of concept to production, quantifying accuracy, handling-time impact, and cost benefit before scaling.
• Partner with IT, data, security, and compliance teams so that AI solutions meet data privacy, model governance, and client contractual requirements, and build AI literacy within the delivery team.

Power Platform & Reporting

• Direct the design and deployment of workflow applications (PowerApps) and operational reporting dashboards (Power BI).
• Own the PowerApps-based IdeaHub portal and the intake portals for high-impact project and automation requests, covering intake, scoping, and prioritization.
• Review submitted ideas for feasibility, return on investment, and strategic alignment, progressing viable concepts through executive governance.

Project Management & Governance

• Serve as the central hub for operations delivery projects, maintaining a consolidated portfolio view of scope, owners, milestones, dependencies, and status across accounts.
• Run intake-to-closure governance, including prioritization, business case sign-off, stage-gate reviews, and formal closure with benefits realization tracking.
• Maintain the master project plan and RAID log, driving mitigation and timely escalation with operations, IT, quality assurance, and client stakeholders.
• Chair project cadences, manage resourcing and capacity across concurrent Lean, Six Sigma, RPA, and Power Platform workstreams, and own action tracking to closure.
• Own project management standards, templates, and documentation to ensure consistent delivery quality, and track delivery KPIs including on-time milestone completion, savings realized versus business case, and post-go-live stability.
• Present process excellence metrics, automation pipeline updates, and transformation milestones at internal Monthly Business Reviews and at client QBRs and MBRs

Growth Support

• Provide subject matter expertise on process excellence, digital transformation, and automation capabilities for RFPs and RFIs.
• Manage proofs of concept for emerging platforms such as Epiplex process documentation, including pilots, access management, and governance.

Required qualification/skills/experience:

• • Bachelor’s degree and 8 or more years in operations, process excellence, or business transformation, preferably in insurance or BPS (Life, Annuities, or Wealth).
  • Lean Six Sigma Black Belt certification with a track record of delivering quantified savings.
  • Hands-on experience with RPA delivery lifecycles and the Microsoft Power Platform (PowerApps, Power BI, Power Automate).
  • Demonstrated experience deploying AI-enabled efficiencies such as generative AI, document intelligence, or intelligent automation in an operational setting.
  • Proven ability to present to senior leadership and external clients in MBR and QBR forums, with strong stakeholder management across operations, IT, and quality assurance.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.