Manager Business Development , Institutional Relations & Empanelment

Shroff Eye Center; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Shroff Eye Center in Delhi is seeking a senior professional to lead TPA and insurance empanelment, corporate and government contracts, and the development of healthcare packages aligned with the centre's profitability. You will coordinate across panels, operations, finance and senior management to ensure compliant, profitable partnerships.

The role combines business development with contract execution, demanding strong negotiation skills and attention to regulatory detail.

Responsibilities

• Lead negotiations and relationship management with TPAs and insurance companies.
• Manage new empanelment as well as renewals of existing insurance/TPA relationships.
• Negotiate commercially viable packages, tariffs, discounts, rates and service agreements.
• Work closely with the insurance/TPA panel team to ensure smooth empanelment and operational implementation.
• Understand and manage documentation, agreements, rate contracts and compliance requirements related to empanelment.
• Ensure timely submission and completion of all required documentation.
• Monitor commercial terms and ensure that empanelment remain financially viable for the Centre.
• Develop and manage relationships with corporate organizations, PSUs, government departments and other institutional clients.
• Lead corporate empanelment initiatives and negotiate mutually beneficial commercial arrangements.
• Manage government panel/empanelment processes, including documentation and compliance.
• Coordinate with internal teams to ensure seamless implementation of corporate and government contracts.
• Develop corporate healthcare packages and customized offerings based on client requirements.
• Design healthcare packages for corporate, insurance and TPA partners.
• Analyze market pricing, competitor offerings and patient requirements while developing packages.
• Ensure packages are commercially sustainable and aligned with the Centre's P&L objectives.
• Periodically review tariffs, package performance, margins and utilization.
• Work closely with the Panel/Empanelment Team, Insurance & TPA Team, Operations, Finance, Clinical Teams and Senior Management.
• Ensure effective coordination between business development and service delivery teams.
• Facilitate timely resolution of commercial and operational issues affecting corporate/TPA/insurance relationships.
• Ensure that commitments made to external partners are effectively implemented internally.
• Track healthcare market trends, competitor activities, pricing and promotional strategies.
• Identify emerging opportunities in insurance, corporate healthcare, government schemes and institutional business.
• Provide regular market intelligence and business development reports to senior management.
• Profitability of centre and surgical package

Job description

Role & responsibilities

1. TPA & Insurance Empanelment

• Lead negotiations and relationship management with TPAs and insurance companies.
• Manage new empanelment as well as renewals of existing insurance/TPA relationships.
• Negotiate commercially viable packages, tariffs, discounts, rates and service agreements.
• Work closely with the insurance/TPA panel team to ensure smooth empanelment and operational implementation.
• Understand and manage documentation, agreements, rate contracts and compliance requirements related to empanelment.
• Ensure timely submission and completion of all required documentation.
• Monitor commercial terms and ensure that empanelment remain financially viable for the Centre.

2. Corporate & Government Empanelment

• Develop and manage relationships with corporate organizations, PSUs, government departments and other institutional clients.
• Lead corporate empanelment initiatives and negotiate mutually beneficial commercial arrangements.
• Manage government panel/empanelment processes, including documentation and compliance.
• Coordinate with internal teams to ensure seamless implementation of corporate and government contracts.
• Develop corporate healthcare packages and customized offerings based on client requirements.

3. Package Development & Commercial Strategy

• Design healthcare packages for corporate, insurance and TPA partners.
• Analyze market pricing, competitor offerings and patient requirements while developing packages.
• Ensure packages are commercially sustainable and aligned with the Centre's P&L objectives.
• Periodically review tariffs, package performance, margins and utilization.

4.Internal Coordination

• Work closely with the Panel/Empanelment Team, Insurance & TPA Team, Operations, Finance, Clinical Teams and Senior Management.
• Ensure effective coordination between business development and service delivery teams.
• Facilitate timely resolution of commercial and operational issues affecting corporate/TPA/insurance relationships.
• Ensure that commitments made to external partners are effectively implemented internally.

5. Market Intelligence

• Track healthcare market trends, competitor activities, pricing and promotional strategies.
• Identify emerging opportunities in insurance, corporate healthcare, government schemes and institutional business.
• Provide regular market intelligence and business development reports to senior management.
• Profitability of centre and surgical package