Manager– Business Controller

DHL Group; Mumbai; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

DHL Global Forwarding, Freight (DGFF) – Shared Services (GSC) in Mumbai is seeking a Manager– Business Controller to lead business controlling, profitability analysis, and steering-logic initiatives. You will drive end-to-end monthly close, budgeting, and cross-functional reviews with operations and product teams.

The role demands strong analytical, Excel-based insights and stakeholder management across global teams, with exposure to dashboards and performance metrics in a dynamic logistics

Qualifications

• Strong analytical, budgeting, forecasting and variance analysis skills.
• Experience in Freight Forwarding or logistics industry is desirable.
• Proactive, with ability to work under pressure and meet deadlines.
• Excellent MS Excel and data-analysis capabilities; comfortable with dashboards.

Responsibilities

• Responsible for Business Controlling and support Steering Logic implementation
• Oversees monthly/quarterly close and financial reporting
• Review profitability by job, customer, and product to identify improvements
• Conduct regular business reviews with stakeholders on preclose and month end
• Prepare budgets, forecasts and relevant financial analyses
• Develop dashboards and KPI tracking (Power BI/Qlik/Thinkcell)
• Coordinate with global teams for action plans and issue resolution

Skills

Analytical thinking

MS Excel

Budgeting

Forecasting

Variance analysis

Presentation skills

Communication

Stakeholder management

Proactive mindset

Problem solving

Education

Bachelor's or Master's degree (any discipline)

Tools

CW1

Forwin

Crest

Qlik

MS Office

Thinkcell

VBA (optional)

Job description

Job Title: Manager– Business Controller

Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai)

In this role, you will have the opportunity to participate, analyse, & shape Business / Product performance Controlling and Steering Logic concept.

Key Responsibilities:

Responsible for Business Controlling and support Steering Logic implementation

Operations Reporting Controller:

• Operational Accounting / Product Controlling:
  • Review Job profitability and collaborate with the Product / Operations to identify opportunities for improvement
  • Conduct Customer Profitability reviews and provide transparency to key stakeholders
  • Month End Analysis: Customer, Trade Lane, Product analysis and support Product
• Conducts regular business review meetings with key stakeholders on preclose and month end
• Oversees and reports on the financial findings and performance resulting from the Business Operations during the reporting period
• Monitors and Measures Product performance, Target achievements, drives root-cause analysis on KPI’s such as File profitability, variance analysis, Business performance and productivity, etc.
• Actively coordinates and reviews loss making customers and loss-making countries and ensure proper follow-ups with respective parties for improvement actions.
• Provides accurate and timely financial analysis, performance related reporting and relevant financial information to management.
• Coordinates and supports in preparing and reviewing Budget activities
• Analyses issues and suggests enhancements in existing financial and operational processes
• Performs diverse duties depending on the dynamic needs of the organization and its members
• Prepares and submits monthly reporting and financial presentations to management and coordinate with countries for the same
• Ensures all group timelines to be met without exception.
• Contributes to and leads Global/ GSC Projects.
• Supports Steering Logic Concept implementation:
  • Sick File / Product monitor Dashboard
  • Implement GP Optimization or Revenue Leakage Metrics

System & Tools Knowledge:

• Good to have knowledge of CW1, Forwin, Crest and Qlik dashboards (Optional)

Functional Experience:

• Excellent product knowledge on Ocean Freight business.
• Good knowledge on Finance/controlling is encouraged
• Possess knowhow and experience to assess changes in the process design to enable best-in-class controlling processes across the globe
• Previous experience being a part of or leading a complex Global Project with cross functional stakeholders
• Ability to work under pressure and in a changing environment
• Ability to work independently, manage own time and tasks
• Possess knowhow and experience on Freight Forwarding / Logistics Industry

Technical Skills

• Bachelors/Masters in any discipline
• Variance analysis, ability to identify, analyse and provide comments and highlight call for action
• Reports & Data Analysis
• Regular use of analytical skills, using a hypothesis driven approach. Manages multiple reports independently and uses analysis data to accurately predict the future course of action and identify alternative solutions
• Advanced MS office
• Frequently works with spreadsheets and skilled at advanced functions (e.g.MS Access, Excel, PPT, Thinkcell,Qlik)
• Creates Power BI Dashboard or any other visual dashboard representation will be an added advantage.
• Knowledge of VBA Macro and process automation (optional)

Required Skills/Abilities:

• Analytical, conceptual and problem-solving skills
• MS Excel skills
• Presentation and communication skills
• Proactive and able to work under pressure
• Strong customer orientation (able to build and manage a successful business partnership)
• Constructive challenge (able to stand up for their ideas/beliefs and challenge for the better)
• Able to propose solutions, resolve problems and facilitate decision making
• Strong proficiency with budgeting, forecasting, and variance analysis
• Efficiently managing multiple financial tasks, especially during peak periods such as Month/Quarter close.
• Strong written and verbal communication, negotiation and interpersonal skills.

Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.