Manager - Business Analysis

Accenture in India; Ernakulam; On-site; INR 1,800,000 - 2,900,000; Full time

Job summary

Accenture in India is seeking a Manager – Business Analysis to lead the BA workstream for eCommerce, CPQ and pricing programs in Kochi. You will shape solutions, drive governance, and mentor a team of Business Analysts across client engagements.

You will partner with product owners, sales and delivery teams to translate business needs into backlog items, manage stakeholder alignment, and deliver measurable business value in a consultative, techno-functional role.

Qualifications

• Must have 10-15 years of experience in business analysis and consulting.
• Graduation in engineering/computer science/information systems/commerce or related discipline; MBA preferred.

Responsibilities

• Lead BA workstream across eCommerce, CPQ or Pricing with accountability for strategy and governance.
• Partner with Product Owners, sponsors, solution architects and delivery leaders to shape scope and roadmap.
• Lead executive workshops to frame problems, define outcomes, identify value levers and align on approaches.
• Oversee as-is/to-be process design, gap analysis, backlog strategy and release scoping.
• Direct and quality-assure epics, user stories, acceptance criteria and business rules produced by the BA team.
• Identify options and recommend balanced business value, UX, platform constraints and complexity.
• Own requirements traceability, change impact analysis and decision management across project phases.
• Lead cross-functional governance forums involving client users, sales, UX, architecture, QA and programme management.
• Lead estimation, staffing, pre-sales responses, solution demonstrations and capability development.

Skills

Techno-functional BA lead

eCommerce experience

CPQ or Pricing

independent client-facing consulting

consultative selling

team leadership

Education

Graduation in Engineering/CS/IS/Business/Commerce

MBA or relevant certification

Job description

Job Title - Manager – Business Analysis - ACS Song

Management Level: Level 7, Manager

Location: Kochi

Must have skills: Techno-functional BA lead with eCommerce experience, CPQ or Pricing; independent client-facing consulting; consultative selling; and team leadership

Good to have skills: Experience across multiple commerce, CPQ or pricing platforms,s pre-sales, estimation and solution-shaping exposure

Experience: 10-15 years of experience is required

Educational Qualification: Graduation in Engineering, Computer Science, Information Systems, Business, Commerce or a related discipline; an MBA or relevant professional certification is preferred

Job Summary

You will help clients translate business and user needs into digitally enabled eCommerce, CPQ and pricing solutions. The role requires a consultative techno-functional Business Analyst Manager who can independently lead client-facing engagements, shape solutions and proposals, connect business objectives with platform capabilities, and lead Business Analyst teams through clear requirements, delivery governance, backlog readiness and stakeholder alignment.

Roles And Responsibilities

• Lead the Business Analysis workstream across eCommerce, CPQ or Pricing delivery, with accountability for the BA strategy, team mobilization, requirements governance, quality standards and stakeholder alignment.
• Partner with client Product Owners, senior business sponsors, solution architects, sales and delivery leaders to shape scope, roadmap, commercial propositions and prioritization decisions.
• Lead executive and senior stakeholder workshops to frame business problems, define measurable outcomes, identify value levers and align on transformation and implementation approaches.
• Guide as-is/to-be process design, capability mapping, gap analysis, backlog strategy and release scoping across multiple functional areas.
• Direct, build and quality-assure epics, features, user stories, acceptance criteria, process flows, business rules, functional specifications and decision records produced by the BA team.
• Identify solution options and make recommendations that balance business value, user experience, platform constraints, delivery risk and technical complexity.
• Own requirements traceability, change impact analysis and decision management across discovery, inception, construction, UAT and release.
• Lead cross-functional governance and delivery forums involving client business users, product owners, sales, UX, architecture, engineering, QA, data/integration and programme management.
• Own resolution and executive escalation of complex functional, delivery and scope issues, driving timely decisions and clear accountability.
• Lead estimation, staffing, transition planning, pre-sales/RFP responses, solution demonstrations, reusable assets and practice/capability development as required.
• Operate as the Business Analysis Manager who independently represents the BA function to client executives, account leadership and delivery leadership.
• Own complex and ambiguous eCommerce problems, mobilize the right stakeholders and drive structured recommendations.
• Lead, coach and performance-enable a team of Business Analysts; allocate work, review outputs, build capability and ensure consistency, quality and delivery readiness.
• Influence senior stakeholders through consultative selling, value-led storytelling, negotiation and clear recommendation of decision options.
• Contribute to account growth and delivery health by identifying opportunities, risks, dependencies, capability gaps and continuous improvement actions.
• Strong understanding of digital commerce capabilities including product discovery, product detail, cart, checkout, order capture, promotions, payment, inventory visibility, fulfilment and order status.
• Build trusted client relationships, identify follow-on opportunities and collaborate with sales and solution teams to progress qualified opportunities.
• Be accountable for BA workstream plans, estimates, staffing needs, milestones, risks, dependencies and the quality of functional deliverables.
• Establish reusable methods, templates and quality gates, and contribute to hiring, mentoring and capability development for the Business Analysis practice.
• Strong techno-functional understanding of APIs, webhooks, events, integrations, data flows, security, analytics and non-functional requirements relevant to commerce, CPQ and pricing platforms.
• Ability to lead multiple capability areas across commerce journeys, product configuration, guided selling, quotation, approvals, pricing, promotions, order management, content, search, merchandising and customer service touchpoints.
• Ability to assess platform capability fit, define functional architecture inputs, lead fit-gap analysis and guide business trade-off decisions with client, architecture and delivery leaders.
• Ability to collaborate with product owners, experience designers, architects and engineering teams to convert experience and business objectives into implementation-ready backlog items.
• Business analysis leadership and requirements governance for complex digital commerce, CPQ or pricing programmes.
• Ability to lead multiple commerce capability areas across discovery, cart/checkout, order management, customer account, promotions, content, search, merchandising and customer service touchpoints.
• Ability to assess commerce platform capability fit, define functional architecture inputs and guide business trade-off decisions with architects and delivery leads.

Executive workshop facilitation, consultative selling, stakeholder interviews, process mapping, negotiation and requirements elicitation.