Associate Manager Business Analyst

Accenture; Ernakulam; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Accenture in Kochi seeks a techno-functional Business Analyst lead with 8-10 years of experience in eCommerce to translate business needs into digital commerce solutions.

The role requires independent client-facing engagement, backlog readiness, and stakeholder alignment across multiple commerce platforms, with an emphasis on delivery readiness and value realization.

Qualifications

• Techno-functional Business Analyst lead with eCommerce experience.
• Strong stakeholder management and backlog governance.

Responsibilities

• Lead the BA workstream for eCommerce delivery, owning approach, governance, and stakeholder alignment.
• Collaborate with Product Owners, solution architects and delivery leads to shape scope and prioritization.
• Run senior stakeholder workshops to frame problems and define outcomes and value levers.
• Guide as-is/to-be process design, backlog strategy and release scoping across functional areas.
• Create and review epics, user stories, acceptance criteria, and functional specs.
• Identify options and balance business value, user experience and technical complexity.
• Own requirements traceability and change impact analysis across discovery to release.
• Lead cross-functional ceremonies with business users, UX, architecture, QA and program management.

Skills

Techno-functional BA lead

eCommerce experience

Education

Graduation

Job description

Job Title - Associate Manager Business Analyst – Associate Manager - ACS Song

Management Level: 8 – Associate Manager

Location: Kochi

Must have skills: Techno-functional BA lead with eCommerce experience

Good to have skills: Should have worked with multiple Commerce platforms

Experience: 8-10 years of experience is required

Educational Qualification: Graduation (Accurate educational details should capture)

Job Summary

You will help clients translate business and user needs into digitally enabled commerce solutions. The role requires a consultative techno-functional Business Analyst who can work independently in client-facing engagements, connect business objectives with platform capabilities, and enable delivery teams through clear requirements, backlog readiness and stakeholder alignment.

Roles and Responsibilities

• Lead the Business Analysis workstream for eCommerce delivery, owning BA approach, requirement governance, quality standards and stakeholder alignment.
• Partner with client Product Owners, business sponsors, solution architects and delivery leads to shape scope, roadmap and prioritization decisions.
• Run senior stakeholder workshops to frame business problems, define outcomes, identify value levers and align on implementation approach.
• Guide as-is/to-be process design, capability mapping, gap analysis, backlog strategy and release scoping across multiple functional areas.
• Build/review epics, features, user stories, acceptance criteria, process flows and functional specifications
• Identify solution options and make recommendations that balance business value, user experience, platform constraints, delivery risk and technical complexity.
• Own requirements traceability, change impact analysis and decision management across discovery, inception, construction, UAT and release.
• Lead cross-functional ceremonies involving client business users, product owners, UX, architecture, engineering, QA, data/integration and program management.
• Drive issue resolution and decision closure for complex or escalated functional questions.
• Support estimation, staffing, transition planning, pre-sales/RFP inputs, reusable assets and practice/capability development as needed.
• Expected to operate as a BA lead/associate manager who can independently represent the BA function to clients and delivery leadership.
• Own complex and ambiguous eCommerce problems, mobilize the right stakeholders and drive structured recommendations.
• Coach and review the work of junior BAs, ensuring consistency, quality and delivery readiness.
• Influence senior stakeholders through consultative communication, business value framing and clear decision options.
• Contribute to account delivery health by identifying risks, gaps, dependencies and continuous improvement opportunities.
• Strong understanding of digital commerce capabilities including product discovery, product detail pages, cart, checkout, order capture, promotions, payment, inventory visibility and order status.
• Ability to map business journeys and identify functional gaps across B2B/B2C commerce, marketplace, omnichannel and customer-service-enabled commerce experiences.
• Working knowledge of commerce platform concepts such as catalog, product information, pricing display, promotions, campaigns, search, merchandising, content, customer accounts and integrations.
• Ability to collaborate with product owners, experience designers, architects and engineering teams to convert experience and business objectives into implementation-ready backlog items.
• Understanding of APIs, webhooks, events, integrations, data flows and non-functional requirements relevant to commerce platforms.
• Ability to lead multiple commerce capability areas across discovery, cart/checkout, order management, customer account, promotions, content, search, merchandising and customer service touchpoints.
• Ability to assess commerce platform capability fit, define functional architecture inputs and guide business trade-off decisions with architects and delivery leads.

Professional and Technical Skill

• Business analysis and requirements analysis for digital products or commerce platforms.
• User story writing, acceptance criteria definition and backlog refinement.
• Jira and Confluence proficiency; ability to maintain product backlog, decisions, traceability and release documentation.
• Workshop facilitation, stakeholder interviews, process mapping and requirements elicitation.
• Story mapping, customer journey mapping, as-is/to-be process modelling and gap analysis.
• Scrum/Agile delivery experience across discovery, inception, construction, UAT and release phases.
• eCommerce domain knowledge across browse, search, PDP, cart, checkout, payments, promotions, order capture and order status.
• Techno-functional understanding of APIs, integrations, data flows, analytics tagging, non-functional requirements and platform constraints.
• Ability to work with product owners, UX, architecture, engineering, QA, release and client business stakeholders.
• Excellent verbal and written communication for client presentations, demos, decisions and status reporting.
• Draw.io, Miro, Visio, Lucidchart or similar modelling/diagramming tools.
• Understanding of SDLC phases including development, testing, deployment, maintenance and release governance.
• CPQ domain knowledge including product configuration, quote creation, approvals, guided selling and quote-to-cash touchpoints.
• Pricing domain knowledge including price books, price lists, promotions, discounts, taxation, regional pricing and price engine integrations.
• Commerce platforms such as SAP Commerce/Hybris, commercetools, Salesforce Commerce Cloud, Adobe Commerce/Magento, Shopify or similar.
• Search, merchandising, CMS, CDP, web analytics, payments, OMS or customer service platform exposure.
• PSPO I, PSPO II, CBAP, Agile BA, Scrum Master or relevant commerce platform certifications.
• Exposure to headless commerce, composable commerce, microservices, event-driven integrations or cloud-native delivery.
• Experience with automation pipelines, version control, deployment strategies or DevOps collaboration.

Additional Information

About Our Company | Accenture (do not remove the hyperlink)

Professional and Technical Skill

• Business analysis and requirements analysis for digital products or commerce platforms.
• User story writing, acceptance criteria definition and backlog refinement.
• Jira and Confluence proficiency; ability to maintain product backlog, decisions, traceability and release documentation.
• Workshop facilitation, stakeholder interviews, process mapping and requirements elicitation.
• Story mapping, customer journey mapping, as-is/to-be process modelling and gap analysis.
• Scrum/Agile delivery experience across discovery, inception, construction, UAT and release phases.
• eCommerce domain knowledge across browse, search, PDP, cart, checkout, payments, promotions, order capture and order status.
• Techno-functional understanding of APIs, integrations, data flows, analytics tagging, non-functional requirements and platform constraints.
• Ability to work with product owners, UX, architecture, engineering, QA, release and client business stakeholders.
• Excellent verbal and written communication for client presentations, demos, decisions and status reporting.
• Draw.io, Miro, Visio, Lucidchart or similar modelling/diagramming tools.
• Understanding of SDLC phases including development, testing, deployment, maintenance and release governance.
• CPQ domain knowledge including product configuration, quote creation, approvals, guided selling and quote-to-cash touchpoints.
• Pricing domain knowledge including price books, price lists, promotions, discounts, taxation, regional pricing and price engine integrations.
• Commerce platforms such as SAP Commerce/Hybris, commercetools, Salesforce Commerce Cloud, Adobe Commerce/Magento, Shopify or similar.
• Search, merchandising, CMS, CDP, web analytics, payments, OMS or customer service platform exposure.
• PSPO I, PSPO II, CBAP, Agile BA, Scrum Master or relevant commerce platform certifications.
• Exposure to headless commerce, composable commerce, microservices, event-driven integrations or cloud-native delivery.
• Experience with automation pipelines, version control, deployment strategies or DevOps collaboration.

Additional Information

About Our Company | Accenture (do not remove the hyperlink)

Important Notice

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at [e-mail] immediately.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’sRecruiting and Hiring Statementfor more information on how we process your data during the Recruiting and Hiring process.