Manager - Breakdown & Repair Maintenance

Cafe Coffee Day; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Cafe Coffee Day in India is seeking a Manager Breakdown Maintenance & Preventive Maintenance to keep café equipment and HVAC systems in top condition across hundreds of outlets. You will lead maintenance programs, oversee repair initiatives, and work with store teams to minimize downtime while controlling costs.

The role demands strong leadership, hands-on technical expertise in A/C and refrigeration, and proficiency with CMMS, scheduling, and safety compliance to sustain reliable operations PAN

Qualifications

• Bachelor's degree in mechanical, electrical, or industrial discipline.
• 10+ years of experience, with at least 5 years in retail chains.
• Strong arithmetic and reasoning ability.
• Effective and clear communication under breakdown situations.
• Extensive experience in A/C and refrigeration in café environments.
• Experience evaluating maintenance teams' technical skills.
• Familiarity with CMMS for tracking maintenance activities.
• Ability to leverage technology for planning, scheduling, and data analysis.

Responsibilities

• Break down maintenance: responsible for 450 cafes and 200 CDX outlets across the country.
• Repair & maintenance: responsible for 450 cafes and 200 CDX outlets across the country.
• Supervision: building program of all heating and A/C and refrigeration based on daily schedules.
• Equipment inspection and assessment: conduct regular inspections of supplies, tools, machinery and equipment to identify potential issues.
• Emergency response: quickly respond to breakdowns or unexpected equipment failures, ensuring that downtime is minimized to maintain operations.
• Diagnosis: identify the root causes of equipment failures and breakdowns by working with maintenance teams and using diagnostic tools.
• Coordination: coordinate with maintenance technicians, mechanics, and engineers to ensure prompt repair and maintenance activities.
• Resource allocation: allocate resources, such as personnel, tools, and spare parts, to address breakdowns efficiently.
• Scheduling: develop and maintain a maintenance schedule to prevent future breakdowns by conducting routine maintenance activities and predictive maintenance.
• Cost management: monitor and manage the budget allocated for breakdown maintenance, making sure it is used effectively and efficiently.
• Vendor management: work with external vendors and suppliers to source replacement parts and services as needed for repairs.
• Documentation: maintain detailed records of equipment breakdowns, repairs, and maintenance activities for future reference and analysis.
• Reporting: provide regular reports to higher management on breakdown statistics, downtime, and measures taken to address them.
• Safety compliance: ensure that all maintenance activities comply with safety regulations and standards to protect the well-being of maintenance staff and other employees.
• Training: develop and implement training programs for maintenance personnel to enhance their skills in diagnosing and repairing equipment.
• Continuous improvement: identify opportunities for process and equipment improvement to reduce the frequency of breakdowns.
• Inventory management: oversee the inventory of spare parts and supplies required for breakdown maintenance to ensure an adequate supply.
• Root cause analysis: conduct root cause analysis to prevent recurring breakdowns by addressing underlying issues.
• Quality control: ensure that equipment repairs and maintenance are done to high standards to prevent frequent breakdowns and maximize equipment lifespan.
• Collaboration: work closely with other departments, such as production and engineering, to understand their needs and coordinate maintenance activities accordingly.

Skills

Arithmetical reasoning

Communication skills

Team coordination

Problem solving

Education

Bachelor's degree (mechanical, electrical, industrial)

Tools

CMMS

Job description

Manager Breakdown Maintenance & Preventive Maintenance is to ensure that equipment and machinery in a Café set up are maintained and repaired efficiently when they break down or experience unexpected failures. The role involves a combination of technical, managerial, and organizational tasks. Here are the key responsibilities.

Roles and Responsibility:

• Break down maintenance: Responsible for 450 cafes and 200 CDX(Xpress) outlets across the country .
• Repair & maintenance: Responsible for 450 cafes and 200 CDX(Xpress) outlets across the country .
• Supervision: Building program of all heating and A/C and Refrigeration based on daily schedules
• Equipment Inspection and Assessment: Conduct regular inspections of supplies, tools, machinery and equipment to identify potential issues.
• Emergency Response: Quickly respond to breakdowns or unexpected equipment failures, ensuring that downtime is minimized to maintain
• Diagnosis: Identify the root causes of equipment failures and breakdowns by working with maintenance teams and using diagnostic tools.
• Coordination: Coordinate with maintenance technicians, mechanics, and engineers to ensure prompt repair and maintenance activities
• Resource Allocation: Allocate resources, such as personnel, tools, and spare parts, to address breakdowns efficiently.
• Scheduling: Develop and maintain a maintenance schedule to prevent future breakdowns by conducting routine maintenance activities and predictive maintenance.
• Cost Management: Monitor and manage the budget allocated for breakdown maintenance, making sure it is used effectively and efficiently.
• Vendor Management: Work with external vendors and suppliers to source replacement parts and services as needed for repairs.
• Documentation: Maintain detailed records of equipment breakdowns, repairs, and maintenance activities for future reference and analysis.
• Reporting: Provide regular reports to higher management on breakdown statistics, downtime, and measures taken to address them.
• Safety Compliance: Ensure that all maintenance activities comply with safety regulations and standards to protect the well-being of maintenance staff and other employees.
• Training: Develop and implement training programs for maintenance personnel to enhance their skills in diagnosing and repairing equipment.
• Continuous Improvement: Identify opportunities for process and equipment improvement to reduce the frequency of breakdowns.
• Inventory Management: Oversee the inventory of spare parts and supplies required for breakdown maintenance to ensure an adequate supply.
• Root Cause Analysis: Conduct root cause analysis to prevent recurring breakdowns by addressing underlying issues.
• Quality Control: Ensure that equipment repairs and maintenance are done to high standards to prevent frequent breakdowns and maximize equipment lifespan.
• Collaboration: Work closely with other departments, such as production and engineering, to understand their needs and coordinate maintenance activities accordingly.
• Overall, the breakdown maintenance manager plays a crucial role in minimizing equipment downtime, ensuring the reliability and efficiency of production processes, and reducing maintenance-related costs QSR (Quick Service restaurant) environment.

Experience & Qualification:

• Any bachelor's degree (mechanical, electrical, industrial, etc.) is preferable.
• 10+ years of experience. 5+ Years - experience in Retail chains.
• Good Arithmetical & Reasoning Ability
• Effective communication skills to convey technical information to team members, other departments, and stakeholders.
• Clear communication during breakdown situations to coordinate activities and provide updates.
• Extensive Experience in A/C and Refrigeration for Repair and maintenance of equipment in Cafés
• Capability to assess the technical skills of the maintenance team.
• Knowledge In Troubleshoot
• Familiarity with Computerized Maintenance Management Systems (CMMS) for tracking and managing maintenance activities.
• Ability to leverage technology for planning, scheduling, and analyzing breakdown maintenance data.

Language Fluency: English, Hindi and Kannada. Open to travel PAN India