Manager – Billing & Operations

Jain International Trade Organisation - India; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Arham Medisales LLP, based in Bengaluru, is seeking a professional for the role of Billing & Operations Leader. The position demands a strong understanding of billing processes, supply chain operations, and team management to ensure efficiency across various functions.

The ideal candidate should have mid-level experience, possess skills in inventory control, order processing, and advanced Excel, and be adept in coordinating with multiple stakeholders. This is a full-time position with onsite work requirements.

Qualifications

• Mid-level experience in Billing and Operations in a supply chain context.
• Strong analytical skills with proficiency in Advanced Excel.
• Proven experience in team management and stakeholder coordination.

Responsibilities

• Ensure accurate processing of customer orders and billing.
• Oversee operations and supply chain coordination from order to delivery.
• Monitor inventory availability and customer service levels.

Skills

Billing Operations

Order Processing

Inventory Control

Supply Chain Management

Advanced Excel

Team Leadership

Customer Service

Problem Solving

Tools

ERP

Job description

Arham Medisales LLP • Bengaluru

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: MidLevel

Travel Requirements:

Skills: Billing Operations, Order Processing, Inventory Control, Supply Chain Management, Depot Operations, Distributor Management, MIS Reporting, Advanced Excel, ERP, Team Leadership, Customer Service, Stakeholder Management, Problem Solving

We are looking for a highly organized, process-driven and result-oriented professional to lead our Billing & Operations function. The incumbent will be responsible for ensuring accurate and timely billing, seamless order processing, inventory coordination, depot operations, customer servicing and operational efficiency across the organization's distribution network. The role requires close coordination with Sales, Finance, Supply Chain, Depots, C&Fs and Customers to ensure smooth business operations and superior service levels.

Responsibilities

• Billing & Order Processing
  • Ensure accurate and timely processing of customer orders, invoices, credit notes and debit notes.
  • Monitor billing accuracy, pricing compliance, schemes, discounts and commercial terms.
  • Coordinate with Sales and Finance teams to resolve billing-related queries and discrepancies.
  • Ensure adherence to billing SOPs, controls and documentation requirements.
• Operations & Supply Chain Coordination
  • Oversee end-to-end order execution from order receipt to delivery.
  • Coordinate with depots, warehouses, transporters and C&F agents to ensure timely dispatches.
  • Monitor inventory availability and ensure uninterrupted supplies to customers.
  • Track order fulfilment, pending orders and service levels across locations.
• Depot & Distributor Management
  • Coordinate with depots and C&Fs across India for smooth operational execution.
  • Monitor depot performance, inventory movements and operational compliance.
  • Support distributor onboarding, operational issue resolution and customer servicing.
• MIS, Reporting & Analytics
  • Prepare and analyze daily, weekly and monthly operational MIS reports.
  • Track billing volumes, order processing timelines, service levels and operational KPIs.
  • Provide management with actionable insights and recommendations to improve operational efficiency.
• Process Improvement & Controls
  • Develop and implement SOPs, controls and best practices across billing and operations functions.
  • Identify bottlenecks and drive process improvements to enhance productivity and accuracy.
  • Ensure compliance with company policies, audit requirements and operational guidelines.
• Team Management & Leadership
  • Lead and mentor the billing and operations team.
  • Allocate responsibilities, monitor performance and drive accountability.
  • Foster a culture of ownership, discipline and continuous improvement.
• Stakeholder Coordination
  • Act as a key liaison between Sales, Finance, Logistics, Depots, C&Fs and Management.