Manager, Benefits [T500-29031]

TMUS Global Solutions; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

TMUS Global Solutions in Hyderabad seeks a Manager, Benefits to partner on India-specific benefits administration and regulatory compliance. You will manage day-to-day operations, communications, and vendor relationships while aligning with global strategy.

You will ensure enrolment accuracy, guide new hires on coverage, and support renewals in a fast-growing environment with a US-led leadership team.

Qualifications

• Min 4-7 years in benefits administration or HR operations.
• Deep knowledge of Indian labor law and statutory compliance.
• Experience collaborating with US-based or global leadership.
• Fluency in English (written and spoken).
• Familiarity with HRIS platforms (Workday preferred) and benefits systems.
• Strong organizational skills and attention to detail.

Responsibilities

• Administer day-to-day benefits programs including group health, life, EPF, ESIC, gratuity, and other statutory offerings.
• Create India-specific benefits communications and enrollment materials in partnership with the Senior Manager and vendors.
• Collect employee feedback and surface insights to inform future programs.
• Own day-to-day relationships with local brokers, carriers, TPAs, and other benefits vendors in India.
• Support annual contract renewals and plan negotiations with the global broker.
• Track vendor performance against service commitments and flag risks early.
• Maintain compliance with Indian labor laws and Labour Codes; manage filings across portals.
• Provide employee-focused benefits support and onboarding throughout the lifecycle.

Skills

Benefits administration

HR operations

English fluency

Workday

Labor law India

Cross-time zone collab

Attention to detail

Vendor management

Education

Master's degree/MBA in HR or related field

Tools

Workday

Job description

About TMUS Global Solutions:

T-Mobile is America's supercharged Un-carrier, challenging conventions and setting new standards in wireless. With the nation's largest and fastest 5G network, T-Mobile delivers advanced connectivity and unmatched value to millions across the U.S. We're unwaveringly obsessed with providing the best possible service experience, driven by a spirit of disruption that fuels competition and innovation in wireless and beyond.

TMUS Global Solutions is a world-class technology and business powerhouse based in Hyderabad, purpose-built to drive T-Mobile's engineering-led IT transformation. Fueled by bold thinking, radical simplicity, and a relentless delivery mindset, our high-performing, globally aligned teams bring speed, agility, and scale to power T-Mobile's digital Un-carrier future.

About the Role:

At TMUS Global Solutions, we don't just build technology, we take care of the people who build it. We're looking for a Manager, Benefits to be our on-the-ground employee benefits partner in Hyderabad. This is a newly created role that sits at the heart of our people experience — the person employees call when they have a question about their health coverage, the person vendors hear from when service falls short, and the person who makes sure T-Mobile's India office stays fully compliant as we scale rapidly.

You’ll report to the US-based Senior Manager, International Benefits, who sets global strategy and works with our global broker partners. Your job is to bring that strategy to life locally, running the day-to-day, building trusted relationships, and making sure every employee at TMUS Global Solutions knows their benefits and feels supported.

What You’ll Do:

Benefits Administration & Communications (35%):

• Administer day-to-day benefits programs including group health insurance, life and personal accident insurance, EPF, ESIC, gratuity, and other statutory and supplemental offerings.
• Create and maintain India-specific benefits communications — enrollment guides, onboarding decks, FAQs, and renewal materials — in partnership with the Senior Manager, International Benefits and vendors.
• Collect employee feedback and benefit enhancement requests and surface these insights to the Senior Manager, International Benefits to inform future program decisions.

Vendor & Broker Relationship Management (25%):

• Own the day-to-day working relationship with local insurance brokers, carriers, TPAs, and other benefits vendors in India.
• Be the first point of escalation when vendor service falls short — investigate, follow up, and resolve.
• Support annual contract renewals and plan negotiations in close coordination with the Senior Manager, International Benefits and T-Mobile's global broker.
• Track vendor performance against service commitments and proactively flag risks before they become problems.

Statutory Compliance & Regulatory Administration (20%):

• Maintain full compliance with all applicable Indian labor laws and statutory requirements: EPF, ESIC, Gratuity, Maternity Benefit Act, and the consolidated Labour Codes (effective November 2025).
• Keep employee enrollment and contribution records accurate across HRIS and statutory portals (EPFO, ESIC, Shram Suvidha).
• Support internal and external audits and ensure all statutory filings and contributions are completed on time.
• Partner with Legal and Finance to stay ahead of regulatory changes and translate their impact into action.

Employee Experience & Support (10%):

• Be the go‑to benefits resource for all India-based employees — answering questions, resolving issues, and providing empathetic, timely support throughout the employee lifecycle.
• Run benefits onboarding for every new hire — explaining coverage, walking through enrollment, and making sure no one starts their first day confused about what they're entitled to.
• Run in‑person information sessions, open enrollment events, and new hire orientations.
• Be a steady, knowledgeable resource for employees navigating claims, life events, and coverage questions.
• Also responsible for other duties and projects as assigned by business management as needed.

What You’ll Bring:

Must Have:

• Min 4-7 years of benefits administration or HR operations experience, with hands-on management of insured benefits (group health, life, personal accident) and Indian statutory schemes (EPF, ESIC, Gratuity).
• Deep knowledge of Indian labor law and statutory compliance requirements, including the consolidated Labor Codes effective November 2025.
• Experience working within an organization where the parent company or leadership is US-based or global, with a demonstrated ability to collaborate across time zones.
• Fluency in English (written and spoken) — you’ll be in regular communication with US-based leadership and our global broker.
• Familiarity with HRIS platforms (Workday preferred), statutory portals (EPFO, ESIC, Shram Suvidha), and benefits administration systems.
• Strong organizational skills and an eye for detail — enrollment accuracy, compliance filings, and invoice processing can't have gaps.
• Strong communication and interpersonal skills — employees need to trust you, vendors need to hear from you, and US-based leadership needs to rely on your read of what's happening on the ground.
• Comfort in ambiguity and a fast-paced, scaling environment where priorities shift and the playbook is still being written.

Nice to Have:

• 2-4 years of vendor and broker management experience, including contract renewals and escalation resolution.
• Experience in a high-growth environment with large headcount ramp-ups, new office buildouts, or post-acquisition integration.
• Familiarity with India market benchmarking tools and survey data (e.g. Mercer, Willis Towers Watson, Aon).
• Master's degree / MBA in Human Resources, Business Administration, or a related field.
• Professional certification such as CBP (Certified Benefits Professional), GRP, or equivalent.

Why TMUS Global Solutions:

• A genuinely greenfield opportunity — you’ll be the first benefits professional on the ground in India, with real influence over how this function is built.
• Direct access to senior leadership in the US — your Senior Manager sets strategy, you own execution, and your voice matters.
• A fast-scaling environment with ~750 employees today and significant growth ahead — no two years will look the same.
• T-Mobile's Un-carrier culture: we do things differently, we move fast, and we put people first.

Recruiting Disclaimer:

• T-Mobile is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.