Manager - BA

Acentra Health; Chennai District; Hybrid; INR 4,000,000 - 6,000,000; Full time

Job summary

Acentra Health is seeking a Manager - Business Analyst with deep Medicaid expertise to lead major functional initiatives across Payer, Provider, Claims, and RCM. The role blends hands-on work with people leadership and requires governance, strategy, and capability building for BA teams.

You will align roadmaps, manage regulatory needs, mentor analysts, and collaborate with Product, Technology, and PMO to drive outcomes in a hybrid setup across multiple Indian metros.

Qualifications

• 12+ years of Business Analysis experience with Medicaid healthcare domain expertise.
• Strong functional knowledge across Payer, Provider, Claims, and/or RCM workflows.
• Experience leading BA teams and hands-on delivery ownership in Agile contexts.
• Preferred certifications: CBAP/CCBA, CSM/PSM, SAFe, and/or Health Informatics credentials.

Responsibilities

• Lead functional strategy and execution for Medicaid programs and transformation initiatives.
• Partner with leadership, Product, and Technology to shape roadmaps and scope.
• Own enterprise governance: BRDs/FRDs, epics, user stories, and acceptance criteria.
• Provide hands-on functional leadership for complex initiatives and workshops.
• Lead and mentor a team of BAs, with performance coaching and skill development.
• Drive delivery governance across Agile programs and ensure release readiness.
• Oversee UAT strategy, defect triage, and production readiness.
• Lead regulatory impact assessments and manage data/integration implications.
• Guide API/data exchange requirements and validation approaches.
• Collaborate with PMO on reporting, status updates, and escalation handling.

Skills

Leadership

Stakeholder management

Strategic thinking

Communication

Delivery governance

People management

Education

CBAP/CCBA

CSM/PSM

SAFe POPM/Agilist

Health Informatics CAHIMS/CPHIMS

Tools

JIRA

Rally

Azure DevOps

Confluence

SharePoint

Miro

Visio

Lucidchart

Job description

Role: Manager - Business Analyst
YOE: 16+ Years
Location: Chennai, Bangalore, Hyderabad, Mumbai, Pune

About The Job

We are seeking a Manager - Business Analyst with deep expertise in the Medicaid healthcare domain to lead high-impact functional initiatives across Payer, Provider, Claims, and/or RCM. This role is a hybrid (hands-on IC + people leadership) and will own functional strategy, stakeholder alignment, delivery governance, and BA capability building. You will drive clarity from ambiguity, ensure compliance with Medicaid/CMS expectations, and enable successful execution across cross-functional teams and partners.

What You Will Do

• Lead functional strategy and execution for Medicaid programs, Care Management, Clinical Products, and transformation initiatives.
• Partner with business leadership, Product, and Technology to shape roadmap inputs, define scope, and drive prioritization based on business outcomes and regulatory needs.
• Own enterprise requirement governance: establish standards for BRDs/FRDs, epics, user stories, acceptance criteria, RTM, and process models; ensure consistency and quality across teams.
• Provide hands-on functional leadership for complex initiatives—leading discovery workshops, defining target-state processes, and guiding solution design decisions.
• Lead and mentor a team of Business Analysts: coaching, performance feedback, skill development, allocation planning, and best-practice adoption.
• Drive delivery governance across Agile programs: backlog health, story readiness, dependency management, risk/issue tracking, and release readiness.
• Oversee UAT strategy and governance, ensuring test coverage, defect triage discipline, stakeholder sign-offs, and readiness for production deployments.
• Lead impact assessments for regulatory changes and releases, including upstream/downstream dependencies, data implications, and integration impacts.
• Strengthen interoperability and integration outcomes by guiding API/data exchange requirements, mapping standards, and validation approach.
• Collaborate with PMO/Program leadership on reporting, status communication, stakeholder updates, and escalation management.

Job Requirements And Qualifications

Who You Are (Education & Experience)

• 12+ years of Business Analysis experience, with significant Medicaid healthcare domain expertise.
• Strong functional knowledge across Contracts fall under Payer, Provider, Claims, and/or RCM and Medicaid/Medicare end-to-end workflows.
• Demonstrated experience in people management (BA leadership) along with hands-on delivery ownership.
• Experience working in Agile delivery models; exposure to scaled Agile/program delivery is preferred.
• Proven ability to influence senior stakeholders and drive alignment across business, product, and engineering.
• Preferred certifications: CBAP/CCBA, CSM/PSM, SAFe (POPM/Agilist), and/or Health Informatics (CAHIMS/CPHIMS).

Technical Skills

• Functional analysis & governance: BRDs, FRDs, epics, user stories, acceptance criteria, RTM, BPMN/UML, process optimization, and operating model documentation.
• Agile & ALM tools: JIRA, Rally, Azure DevOps (preferred); Confluence/SharePoint for documentation governance.
• Workshop facilitation tools: Miro/Mural (preferred); diagramming: Visio/Lucidchart.
• Healthcare standards & compliance: HL7, FHIR, ICD-10, SNOMED CT; HIPAA and CMS-aligned delivery considerations.
• Medicaid / payer landscape: State Medicaid systems, Care Management, Clinical Products, interoperability initiatives, and compliance-driven enhancements.
• Data & integration leadership (preferred): strong understanding of data mapping/validation, working SQL knowledge for analysis, API/integration requirements (REST concepts), and reconciliation/controls.
• Reporting & governance (nice to have): familiarity with Power BI/Tableau for KPI and delivery reporting, and ability to define functional metrics and dashboards.

Soft Skills

• Strong leadership presence with the ability to coach teams and influence senior stakeholders.
• Excellent communication and stakeholder management across business and technical audiences.
• Strategic thinking with strong execution discipline, prioritization, and decision-making.
• High ownership mindset, attention to detail, and ability to manage complex delivery landscapes.
• Collaborative, inclusive leadership style that drives clarity, accountability, and outcomes.