Manager - BA

Acentra Health; Bengaluru; Hybrid; INR 300,000 - 420,000; Full time

Job summary

Acentra Health in India seeks a Manager - Business Analyst with deep Medicaid healthcare domain expertise to lead functional initiatives across Payer, Provider, Claims, and RCM. This hybrid role combines hands-on delivery with people leadership to drive strategy and governance across cross-functional teams.

You will shape roadmaps, define scope, establish BRDs/FRDs, and ensure compliance with Medicaid/CMS expectations while mentoring a team of BAs and guiding solution design decisions.

Qualifications

• 12+ years of Business Analysis experience with Medicaid domain expertise.
• Experience across Payer, Provider, Claims, and/or RCM workflows.
• Strong leadership and delivery ownership with Agile delivery experience.
• Ability to influence senior stakeholders and drive alignment.
• Preferred certifications in CBAP/CCBA, CSM/PSM, SAFe, or Health Informatics.

Responsibilities

• Lead functional strategy and execution for Medicaid programs and transformation initiatives.
• Define scope, roadmaps, and prioritization based on business and regulatory needs.
• Govern BRDs/FRDs, epics, user stories, and acceptance criteria; ensure quality.
• Provide hands-on functional leadership for complex initiatives and solution design decisions.
• Manage and mentor a team of Business Analysts; allocate planning and development.
• Govern delivery across Agile programs including backlog health and risks.
• Oversee UAT strategy, testing readiness, and production readiness.
• Guide API/data exchange requirements and data mapping standards.
• Collaborate with PMO on reporting, status updates, and escalation.

Skills

Leadership

Stakeholder management

Policy & regulation awareness

Agile delivery

People management

Communication

Strategic thinking

Delivery discipline

Education

CBAP/CCBA

CSM/PSM

SAFe POPM/Agilist

Health Informatics CAHIMS/CPHIMS

Graduate degree in relevant field

Tools

JIRA

Azure DevOps

Confluence/SharePoint

Visio

Power BI

Miro

Job description

Role: Manager - Business Analyst
YOE: 16+ Years
Location: Chennai, Bangalore, Hyderabad, Mumbai, Pune

About The Job

We are seeking a Manager - Business Analyst with deep expertise in the Medicaid healthcare domain to lead high-impact functional initiatives across Payer, Provider, Claims, and/or RCM. This role is a hybrid (hands-on IC + people leadership) and will own functional strategy, stakeholder alignment, delivery governance, and BA capability building. You will drive clarity from ambiguity, ensure compliance with Medicaid/CMS expectations, and enable successful execution across cross-functional teams and partners.

What You Will Do

• Lead functional strategy and execution for Medicaid programs, Care Management, Clinical Products, and transformation initiatives.
• Partner with business leadership, Product, and Technology to shape roadmap inputs, define scope, and drive prioritization based on business outcomes and regulatory needs.
• Own enterprise requirement governance: establish standards for BRDs/FRDs, epics, user stories, acceptance criteria, RTM, and process models; ensure consistency and quality across teams.
• Provide hands-on functional leadership for complex initiatives—leading discovery workshops, defining target-state processes, and guiding solution design decisions.
• Lead and mentor a team of Business Analysts: coaching, performance feedback, skill development, allocation planning, and best-practice adoption.
• Drive delivery governance across Agile programs: backlog health, story readiness, dependency management, risk/issue tracking, and release readiness.
• Oversee UAT strategy and governance, ensuring test coverage, defect triage discipline, stakeholder sign-offs, and readiness for production deployments.
• Lead impact assessments for regulatory changes and releases, including upstream/downstream dependencies, data implications, and integration impacts.
• Strengthen interoperability and integration outcomes by guiding API/data exchange requirements, mapping standards, and validation approach.
• Collaborate with PMO/Program leadership on reporting, status communication, stakeholder updates, and escalation management.

Job Requirements And Qualifications

Who You Are (Education & Experience)

• 12+ years of Business Analysis experience, with significant Medicaid healthcare domain expertise.
• Strong functional knowledge across Contracts fall under Payer, Provider, Claims, and/or RCM and Medicaid/Medicare end-to-end workflows.
• Demonstrated experience in people management (BA leadership) along with hands-on delivery ownership.
• Experience working in Agile delivery models; exposure to scaled Agile/program delivery is preferred.
• Proven ability to influence senior stakeholders and drive alignment across business, product, and engineering.
• Preferred certifications: CBAP/CCBA, CSM/PSM, SAFe (POPM/Agilist), and/or Health Informatics (CAHIMS/CPHIMS).

Technical Skills

• Functional analysis & governance: BRDs, FRDs, epics, user stories, acceptance criteria, RTM, BPMN/UML, process optimization, and operating model documentation.
• Agile & ALM tools: JIRA, Rally, Azure DevOps (preferred); Confluence/SharePoint for documentation governance.
• Workshop facilitation tools: Miro/Mural (preferred); diagramming: Visio/Lucidchart.
• Healthcare standards & compliance: HL7, FHIR, ICD-10, SNOMED CT; HIPAA and CMS-aligned delivery considerations.
• Medicaid / payer landscape: State Medicaid systems, Care Management, Clinical Products, interoperability initiatives, and compliance-driven enhancements.
• Data & integration leadership (preferred): strong understanding of data mapping/validation, working SQL knowledge for analysis, API/integration requirements (REST concepts), and reconciliation/controls.
• Reporting & governance (nice to have): familiarity with Power BI/Tableau for KPI and delivery reporting, and ability to define functional metrics and dashboards.

Soft Skills

• Strong leadership presence with the ability to coach teams and influence senior stakeholders.
• Excellent communication and stakeholder management across business and technical audiences.
• Strategic thinking with strong execution discipline, prioritization, and decision-making.
• High ownership mindset, attention to detail, and ability to manage complex delivery landscapes.
• Collaborative, inclusive leadership style that drives clarity, accountability, and outcomes.