Manager - Alumni Engagement and Stewardship

Birla Institute of Technology and Science, Pilani; Pilani; On-site; INR 688,000 - 824,000; Full time

Benefits offered by this job

DA

Institute norms benefits

Job summary

Birla Institute of Technology and Science, Pilani seeks a senior leader to drive the alumni engagement programme across in-person, virtual, and hybrid formats, spanning batches, regions, schools, and affinity groups. You will oversee flagship initiatives such as mentorship, placements and startups, and manage the stewardship calendar with timely reports and tax receipts.

You will build and mentor the Alumni Engagement and Stewardship team, collaborate with fundraising and finance, and report on

Qualifications

• Postgraduate degree (MBA/MSW/MA) with 7–8 years in alumni relations or similar.
• Experience leading teams and donor stewardship in higher education or nonprofit.
• Proven communication, negotiation, and interpersonal skills.

Responsibilities

• Lead and scale alumni engagement programmes across modalities and regions.
• Plan flagship initiatives: mentorship, Practice School, placements, startups, academic instruction, and career guidance.
• Own the stewardship calendar and ensure timely tax receipts, gift agreements, and impact reports.
• Identify and cultivate volunteers, train and recognize volunteers to drive engagement at scale.
• Collaborate with Fundraising and Donor Reporting to move alumni and donors along the engagement-to-philanthropy continuum.
• Manage the Alumni Engagement and Stewardship staff and ensure KPIs and high satisfaction.
• Maintain relations with internal divisions for integrated programming.
• Track, analyze, and report engagement metrics and drive continuous improvements.
• Represent BITS Pilani Alumni Relations at external forums; travel within India and internationally.

Skills

Leadership

Communication

Interpersonal skills

Negotiation

CRM (Salesforce)

Event management tools

Education

Postgraduate degree (MBA/MSW/MA or equivalent)

Tools

Salesforce

Event management software

Job description

• Lead and scale the alumni engagement programme of BITS Pilani, designing a portfolio of in-person, virtual, and hybrid initiatives across batches, regions (India and international), schools/programmes, and affinity groups
• Plan and oversee flagship engagement initiatives - mentorship, Practice School, Placements, Startups, academic instruction, career guidance, alumni-alumni, and other programmes.
• Own the alumni stewardship calendar - ensure timely thank-you communications, tax receipts, gift agreement deliverables, named-fund reports, and annual impact reports are delivered on schedule, for the engagement programs.
• Identify and cultivate volunteer leadership across alumni chapters, class agents, mentors, and advisory groups; train, coach, and recognize volunteers to drive engagement at scale
• Work with the Fundraising and Donor Reporting teams to identify engagement opportunities that move alumni and donors along the engagement-to-philanthropy continuum
• Manage the professional team of Alumni Engagement and Stewardship staff, ensuring smooth operations, clear KPIs, and high satisfaction ratings from BITS alumni and donors
• Maintain good working relations with all internal divisions - especially Accounts and Finance, Student Welfare, Academic Departments, Placement Cell, and Directors’ Office - for efficient operations and integrated programming
• Track, analyze, and report on engagement metrics (alumni participation rate, event attendance, NPS/satisfaction, volunteer activity, donor retention) and stewardship metrics; bring continuous improvements leading to efficiency gains and quality uplift
• Represent BITS Pilani Alumni Relations at external forums, alumni events, chapter meetings, and partner convenings; travel within India and internationally as required
• Any other tasks assigned by Head, Alumni Relations or Dean / Associate Dean, Alumni Relations

Qualification & Experience

• Full time Postgraduate (MBA, MSW, MA or a similar degree in Marketing) with 7-8 years of relevant experience in alumni relations, fundraising, donor stewardship, engagement programmes, member relations, or large-scale community/programme management, with at least 5 years of experience in Higher Education institution / non-profit
• Experience of leading and managing teams is essential
• Experience of running structured donor stewardship and reporting programmes is strongly preferred
• Experience of working with international constituents, alumni chapters, and senior volunteers is desirable
• Demonstrated expertise of documentation, especially MS Office; familiarity with CRM (Salesforce / similar) and event management tools
• Excellent spoken and written communication, with strong interpersonal, diplomatic, and negotiation skills

Compensation

Suitable candidate will be placed in Level 11 with a minimum basic pay of Rs. 67700/- per month plus DA and other benefits as per Institute Norms.