Manager- Jeppesen Crew Management Systems

Indigo Airlines; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

IndiGo is seeking a Manager to lead Jeppesen Crew Tracking & Training implementation, testing, deployment, and business adoption. You will interface with Crew Resources, Digital & IT, PMO, business stakeholders, and external vendors to ensure delivery per regulatory and operational requirements.

The role demands strong leadership, system implementation expertise, and the ability to manage large cross-functional projects in a dynamic airline environment.

Qualifications

• Bachelor's degree in any discipline.
• MBA, PMP, PRINCE2, Agile Certification or equivalent PM cert is a plus.
• Minimum 8 years in enterprise system implementation projects.

Responsibilities

• Lead end-to-end implementation activities for Jeppesen Crew Tracking & Training systems.
• Gather, validate, prioritize, and document business requirements with stakeholders.
• Provide SME on crew operations, training, qualifications, and compliance.

Skills

Program & Project Management

Business Process Analysis

UAT Governance

Test Strategy

Documentation

Change Management

Stakeholder Management

Education

Bachelor's Degree

MBA / PMP / PRINCE2 / Agile Certification

Equivalent Project Management Certification

Tools

JIRA

Azure DevOps

HP ALM

MS Excel

Job description

Brief about the Role / Team / Candidate Requirement

The Manager - Jeppesen Crew Tracking & Training Implementation will lead the end-to-end implementation, testing, deployment, and business adoption of the Jeppesen Crew Tracking and Training platform. The role will act as the primary business interface between Crew Resources, Digital & IT teams, Project Management, business stakeholders, and external vendors to ensure successful delivery of the solution in line with operational, regulatory, and business requirements.

The incumbent will be responsible for driving business requirement gathering, process design, testing strategy, User Acceptance Testing (UAT) governance, stakeholder management, change management, project governance, and post-go-live stabilization. The role requires strong leadership capabilities, system implementation expertise, and the ability to manage large cross-functional projects in a dynamic operational environment.

Candidates with experience in airline crew management, workforce management, training systems, rostering solutions, and Jeppesen products will be preferred.

Qualification & Experience

• Bachelor's Degree in any discipline.
• MBA, PMP, PRINCE2, Agile Certification, or equivalent Project Management certification will be an added advantage.
• Minimum 8 years of experience in enterprise system implementation projects.
• Business Requirement Analysis
• User Acceptance Testing (UAT) Planning & Governance
• Process Mapping & Documentation
• Change Management
• User Manual & Training Material Development
• Cross-Functional Project Coordination
• Stakeholder Management
• Experience working in Agile, Waterfall, or Hybrid project environments.
• Exposure to workforce management, crew management, rostering, training management, or operational systems is preferred.
• Aviation industry experience will be a strong advantage.
• Experience with Jeppesen Crew Tracking, Crew Training, Crew Management, or similar airline operational platforms is highly preferred.

Skill Set

Functional Skills

• Program & Project Management
• Business Process Analysis & Mapping
• UAT Governance & Management
• Test Strategy & Quality Assurance
• Documentation & Knowledge Management
• Change Management & Business Readiness
• Operational Process Design & Optimization

Technical Skills

• Advanced Microsoft Excel
• Microsoft PowerPoint
• Microsoft Visio / Process Mapping Tools
• JIRA, Azure DevOps, HP ALM, or equivalent platforms
• Data Analysis & Project Reporting
• Strategic Thinking and Business Acumen
• Stakeholder Influencing & Relationship Management
• Team Leadership and Cross-Functional Collaboration
• Strong Decision-Making Ability
• Analytical Problem Solving
• Effective Communication & Presentation Skills
• Executive Stakeholder Management
• Strong Project Governance & Execution Focus
• Results-Oriented Mindset

Job Responsibility

• Lead end-to-end business implementation activities for Jeppesen Crew Tracking and Training systems.
• Partner with business stakeholders to gather, validate, prioritize, and document business requirements.
• Provide subject matter expertise on crew operations, training, qualifications, compliance, and crew tracking processes.
• Drive solution design reviews, process workshops, configuration validations, and business sign-offs.
• Support implementation governance, milestone reviews, risk management activities, and deployment readiness assessments.

Testing Strategy & Quality Assurance

• Define and govern the overall testing strategy for the implementation program.
• Lead the development and review of test cases, test scripts, test scenarios, regression testing plans, and end-to-end business validation activities.
• Design complex operational scenarios covering training, qualifications, licensing, compliance, and crew tracking requirements.
• Ensure comprehensive test coverage across all Crew Resources functions and processes.
• Oversee defect management, root cause analysis, issue resolution, and business acceptance processes.
• Establish testing governance frameworks, quality standards, and reporting mechanisms.

UAT Governance & Delivery

• Develop and manage User Acceptance Testing (UAT) strategy, execution plans, and governance frameworks.
• Coordinate testing activities across multiple business functions and stakeholder groups.
• Monitor testing progress, defect closures, deployment readiness, and implementation risks.
• Ensure timely completion of testing cycles and business approvals.
• Present UAT updates, risks, mitigation plans, and recommendations to project leadership and steering committees.
• Drive go-live readiness reviews and deployment approvals.

Documentation & Change Management

• Lead the development of user manuals, SOPs, quick reference guides, training content, and process documentation.
• Ensure future-state business processes are documented accurately and aligned with system capabilities.
• Conduct stakeholder communication sessions, operational readiness reviews, and change adoption workshops.
• Drive user adoption and business readiness initiatives across impacted teams.

Stakeholder Management & Cross-Functional Coordination

• Serve as the primary coordination point between Crew Tracking, Crew Training, Crew Rostering, Crew Compliance, Crew Logistics, Digital & Technology teams, Project teams, and Jeppesen consultants.
• Facilitate requirement discussions, design reviews, implementation workshops, and issue-resolution meetings.
• Manage stakeholder expectations and ensure timely closure of project dependencies and risks.
• Build strong partnerships across operational, technology, and vendor teams.
• Monitor project milestones, risks, issues, dependencies, and mitigation plans.
• Develop dashboards, executive reports, and project status updates for senior leadership.
• Support steering committee reviews and provide implementation recommendations.
• Lead post-go-live stabilization activities and continuous process improvement initiatives.
• Drive operational efficiencies and system enhancement opportunities to maximize business value from the platform.

We will notify you about relevant positions, and keep you updated on interesting news.