Assistant Manager- Jeppesen Crew Management Systems

Indigo Airlines; Gurugram District; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

IndiGo is seeking an Assistant Manager - Jeppesen Crew Management Systems to lead end-to-end implementation, testing, deployment, and stabilization of Jeppesen Crew Tracking and Training modules. You will coordinate with Crew Resources, Digital & IT teams, project management, vendors, and business stakeholders to ensure delivery aligns with operational needs.

The role requires a strong blend of business understanding, system implementation, testing, and project coordination skills, with

Qualifications

• Bachelor's Degree in any discipline.
• MBA, PMP, PRINCE2, Agile, or relevant Project Management certification is a plus.
• Minimum 5 years of experience in enterprise application or system implementation projects.
• Experience in business requirement gathering and validation.
• Experience in test planning, SIT, UAT, and documentation.
• Strong stakeholder management and cross-functional coordination.
• Exposure to Agile, Waterfall, or Hybrid delivery models.
• Advantage for aviation/crew management exposure.

Responsibilities

• Support implementation and deployment of Jeppesen Crew Tracking and Training modules.
• Collaborate with stakeholders to translate requirements into system specs.
• Coordinate with Digital, IT, Project Management teams, vendors, and business users.
• Ensure requirements are reflected in system configuration and functionality.
• Develop test strategies, plans, and scripts.
• Design and execute SIT, BVT, and UAT activities.
• Prepare UAT plans, trackers, and execution reports.
• Create user manuals, SOPs, and training materials.
• Maintain project documentation and governance updates.
• Manage risks, dependencies, and milestones across projects.

Skills

Business Requirement Analysis

Test Planning

UAT Planning

Process Mapping

Change Management

Stakeholder Coordination

Project Governance

Team Coordination

Issue Resolution

Education

Bachelor's Degree in any discipline

MBA / PMP / PRINCE2 / Agile certification

Tools

JIRA

Azure DevOps

HP ALM

MS Visio

Job description

Assistant Manager- Jeppesen Crew Management Systems

Brief about the Role / Team / Candidate Requirement

The Assistant Manager - Crew Systems Implementation will be responsible for supporting the end-to-end implementation, testing, deployment, and stabilization of Jeppesen Crew Tracking and Training systems. The role acts as a key liaison between Crew Resources, Digital & IT teams, Project Management, external vendors, and business stakeholders to ensure successful delivery of system capabilities aligned with operational requirements.

The incumbent will drive requirement validation, process mapping, test planning and execution, User Acceptance Testing (UAT), documentation, training, and stakeholder coordination throughout the project lifecycle. This role requires a strong blend of business understanding, system implementation expertise, testing experience, and project coordination skills.

Preference will be given to candidates with exposure to airline crew management, workforce planning, rostering, training, operational systems, or Jeppesen crew management solutions.

Qualification & Experience

• Bachelor's Degree in any discipline.
• MBA, PMP, PRINCE2, Agile, or relevant Project Management certification will be an advantage.
• Minimum 5 years of experience in enterprise application or system implementation projects.
• Hands-on experience in:
• Business requirement gathering and validation
• Test scenario and test case development
• User Acceptance Testing (UAT)
• System Integration Testing (SIT)
• Business process documentation
• User manual and training material preparation
• Stakeholder management and project coordination
• Experience working in Agile, Waterfall, or Hybrid delivery models.
• Exposure to workforce management, crew management, rostering, training management, or operational systems preferred.
• Aviation industry experience will be a strong advantage.
• Experience with Jeppesen Crew Tracking, Crew Training, Crew Management, or similar airline operational platforms is highly desirable.

Skill Set

Functional Skills

• Business Requirement Analysis
• Test Planning & Test Management
• UAT Planning, Coordination & Execution
• Process Mapping & Documentation
• Change Management & User Enablement
• Stakeholder Coordination & Project Governance

Technical Skills

• Advanced MS Excel
• MS PowerPoint
• MS Visio or Process Mapping Tools
• JIRA, Azure DevOps, HP ALM, or similar testing tools
• Documentation and Knowledge Management Tools
• Strong analytical and problem-solving skills
• Excellent stakeholder management and influencing ability
• Effective verbal and written communication
• Attention to detail and quality orientation
• Strong planning and organizational skills
• Ability to manage multiple priorities and work under tight timelines
• Strong follow-up and execution capability
• Collaborative and team-oriented mindset
• Result-oriented approach with strong ownership

Job Responsibility

Project Implementation & Business Support

• Support implementation and deployment of Jeppesen Crew Tracking and Training modules.
• Collaborate with business stakeholders to understand operational requirements and translate them into system requirements.
• Coordinate with Digital, IT, Project Management teams, vendors, and business users throughout the implementation lifecycle.
• Ensure business requirements are accurately reflected in system configuration and functionality.

Testing & Validation

• Develop comprehensive test strategies, test plans, test scenarios, and test scripts.
• Design and execute SIT, BVT, and UAT activities.
• Create operational test scenarios covering crew planning, training, qualifications, compliance, and tracking processes.
• Track defects, coordinate resolution, and validate fixes with stakeholders.
• Maintain traceability between business requirements and test outcomes.

User Acceptance Testing (UAT) Management

• Prepare UAT plans, schedules, trackers, and execution reports.
• Coordinate testing efforts across multiple business functions.
• Monitor testing progress and ensure timely closure of observations and defects.
• Ensure successful UAT sign-off within agreed timelines and quality standards.

Documentation & Training

• Develop user manuals, SOPs, quick reference guides, and operating procedures.
• Prepare training materials and facilitate end-user training sessions.
• Document process changes, enhancements, and implementation learnings.
• Maintain project documentation and knowledge repositories.

Stakeholder Management & Governance

• Collaborate with Crew Tracking, Crew Training, Roster Planning, Crew Logistics, and Crew Pre-Ops teams.
• Partner with Digital and IT teams for solution delivery and issue resolution.
• Coordinate with Operations Excellence and Project teams to manage risks, dependencies, and milestones.
• Facilitate cross-functional discussions and drive timely closure of action items.
• Prepare project status reports, dashboards, and governance updates.
• Track implementation risks, defects, and mitigation plans.
• Monitor project milestones and implementation readiness.
• Support post-implementation stabilization and continuous improvement initiatives.

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