Manager, Account Management

Rippling; Bengaluru; Sur place; INR 3 200 000 - 4 000 000; Plein temps

Résumé du poste

Rippling, Inc. is seeking a pragmatic, solutions-oriented Manager to lead an Account Management team in its Bangalore office. You will coach and develop Account Managers for the SMB segment, ensuring quota attainment and promoting internal growth within a fast-growing organization.

You will manage a team focused on delivering exceptional customer experiences, renewals, and cross-sell opportunities, while collaborating with support, implementation, and billing to drive success.

Qualifications

• 3+ years managing client-facing sales, CS or account management teams in fast-paced environments.
• Proven track record of hitting quotas via net revenue retention.
• Hands-on leader with experience hiring, coaching and scaling ICs.

Responsabilités

• Lead an Account Management team to deliver exceptional customer experience.
• Drive monthly Net Revenue Retention targets across the team, including renewals and cross-sell.
• Provide leadership to a newly established team, including hiring, training and pace setting.
• Set concrete goals for team members to promote growth and development.
• Identify ways to improve performance and scale SMB engagements.

Connaissances

Team leadership

Hiring & coaching

NRR tracking

Communication

Adaptability

Account management

Description du poste

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.

About the role

We're looking for a pragmatic, solutions-oriented Manager with a proven track record of success to lead an Account Management team based out of our Bangalore office. As first line manager, you will coach and develop Account Managers for our SMB segment of accounts. You will lead your teams to meet their quota attainment and personal objectives. You will be responsible for developing multiple employees for promotion in this fast growing company

What you will do

• Manage a team of account managers to deliver an exceptional customer experience
• Drive a NDR number on a monthly basis across the team . Your team will be responsible for both retention and cross-sell.
• Provide leadership and direction to a newly established team - including hiring, training, and pace setting
• Develop specific and targeted goals for contributors on your team to help them grow and develop
• Find innovative and creative ways to improve and increase performance
• Create, iterate and improve on "set piece" customer engagements to develop best practices that scale in SMB - specifically focused on customer renewal and expansions.
• Support consistent and consultative client success processes
• Directly manage and resolve customer escalations
• Enable Account managers to facilitate excellent customer coordination with internal teams like support , implementation and billing
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

What you will need

• A minimum 3 years of experience scaling and managing a client-facing sales, Customer Success or Account management team in a fast-paced environment.
• Previous experience as a top-performing IC - Account manager or customer success manager.
• Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority
• Proven track record of team quota-attainment via Net Revenue Retention
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Eager for a very hands-on role, where you'll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
• Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small.To lead and execute efficiently, you'll need to be a specialist in prioritization and time management
• High integrity individual who's enthusiastic about building a great company for the long term
• An adaptive mentality; You love an ever-changing environment where you are constantly improving yourself, the team and your processes
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.