SSB, Account Manager

Rippling; Bengaluru; Hybrid; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading tech company is seeking a renewals account manager to join their Bengaluru-based team. In this role, you will manage client relationships, increase customer retention, and identify new opportunities within your book of business. The ideal candidate has a minimum of 3 years in account management, particularly with US clients, and is self-driven and organized. This hybrid position requires working from the office three days a week, aligning with EST hours.

Qualifications

• Minimum 3 years in customer success or account management.
• Experience with US-based customers.
• Track record of retention or cross-sell success.

Responsibilities

• Navigate renewal processes to increase retention.
• Engage customers during key lifecycle events.
• Identify cross-sell opportunities.

Skills

Client-facing experience

Effective communication skills

Project management

Problem-solving

Job description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

We’re looking for a self‑driven, growth‑minded renewals account manager with a proven track record of success to join our India‑based Account Management team supporting US companies. As a renewals account manager at Rippling, you are the CEO of your book of business. You are the primary relationship owner for each of your customers to guide them in optimizing the use of Rippling’s suite of back‑office HR products and solutions. You will navigate complex customer issues and priorities and lead initiatives in your book to meet company objectives for customer adoption and retention. You will own all renewals and retention within one of our fastest‑growing customer segments.

What You Will Do

• Navigate a strategic renewal process within a large book of business to increase retention rate and minimize churn.
• Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
• Ensure that customers are utilizing and see the value of current subscriptions across HR, IT, Finance and global workforce management needs.
• Identify new cross‑sell opportunities and work with product account executives to co‑sell new solutions within your book of business.
• Partner with cross‑functional product, support, and customer operations teams to ensure customer success and secure long‑term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency.
• Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations.

What You Will Need

• A minimum 3 years of experience in a client‑facing customer success or account management team in a fast‑paced environment.
• Previous experience as a top‑performing account manager or customer success manager with US‑based customers.
• Proven track record of team quota‑attainment via retention or cross‑sell.
• Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
• Eager for a very hands‑on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly.
• Highly organized, self‑motivated and detail‑oriented, with great follow‑through on projects/tasks big and small.
• High integrity individual who’s enthusiastic about joining a newly formed renewals team.
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Note

• This is a hybrid role and will require you to work out our Bangalore office three days a week.
• This job requires you to work EST hours.