Manager - Academic Success

Indian School of Business; Hyderabad; On-site; INR 800,000 - 1,400,000; Full time

Job summary

A leading business school in Hyderabad is seeking a professional for Academic and Student Affairs. Responsibilities include coordinating course operations, supervising academic associates, and ensuring compliance with policies. The role demands leadership, analytical skills, and proficiency in academic technologies like Moodle and Salesforce. Candidates should be proactive and collaborative in managing academic workflows. Working hours are Monday to Friday, from 08:00 AM to 06:00 PM IST.

Qualifications

• Demonstrates leadership in managing academic support teams, ensuring accountability and consistent performance standards.
• Analytical and decision-making skills to monitor academic operations and advising effectiveness.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Coordinate timely course setup and academic resource readiness.
• Supervise Academic Associates in grading and attendance tasks.
• Ensure compliance with academic policies and audit requirements.
• Assist in developing course progression plans for students.
• Manage academic workflows using institutional systems.

Skills

Leadership in academic support

Analytical skills

Time management

Proactive follow-through

Communication skills

High accuracy in tracking

Adaptability

Collaboration

Tools

Moodle

Salesforce

Excel

Google Sheets

Job description

Function: Academic and Student Affairs (ASA)

Reports to Position: Associate Director, Academic Success

Band: A3

Reportees to Position: Academic Associates

Job Description

1. Academic & Course Operations

• Coordinate timely and accurate course setup, including LMS integration, material uploads, and academic resource readiness.
• Track grading progress and component closures, ensuring adherence to academic timelines across terms.
• Ensure efficient grading support and resolution of course-related queries.
• Manage AA allocation and scheduling for courses, examinations, invigilation, and tutorials in alignment with academic calendars.
• Monitor workload distribution to ensure effective operational deployment.
• Identify and resolve operational bottlenecks to ensure seamless academic delivery.

2. AA Management

• Own and execute structured onboarding processes for Academic Associates prior to deployment.
• Ensure role clarity by communicating grading timelines, academic protocols, LMS usage, and compliance expectations.
• Coordinate completion of mandatory documentation and system access before allocation.
• Supervise day-to-day AA execution related to grading, attendance marking, invigilation, and component closure.
• Conduct structured performance check-ins with AAs to monitor workload progress and address challenges.
• Provide timely feedback to ensure accountability and consistency in academic support delivery.

3. Audit, Compliance & Process Execution

• Liaise with Internal Academic Audit (IAA), Exams, and Program teams to ensure adherence to academic policies and audit requirements.
• Ensure timely submission of course data, approvals, and documentation for grade release and course closure.
• Establish internal checkpoints during the term to monitor grading status and compliance readiness.
• Support sequential component closure and minimize delays in grade finalization.
• Escalate compliance risks or operational delays in a structured and timely manner.

4. Academic Advising & Tutorial Support

• Assist in developing and managing course progression plans to ensure students meet academic requirements and program timelines.
• Track advising interventions, student progress, and academic risk indicators using institutional systems.
• Oversee the operational implementation of tutorial-based academic support delivered by tutors and student contributors.
• Monitor tutorial participation and effectiveness using defined performance indicators.
• Escalate academic risk cases appropriately to relevant academic or administrative stakeholders.

5. Technology & Continuous Improvement

• Manage academic workflows using LMS, Salesforce, and institutional systems.
• Maintain dashboards and trackers to monitor grading, allocations, advising, and audit readiness.
• Analyze academic and operational data to identify improvement opportunities.
• Support automation initiatives and system enhancements to improve efficiency, visibility, and reporting accuracy.
• Collect and analyze stakeholder feedback to strengthen academic and advising processes.

Job Specifications

Skills to Use:

• Demonstrates leadership in managing academic support teams, ensuring accountability, ownership, and consistent performance standards.
• Applies strong analytical and decision-making skills to monitor academic operations and advising effectiveness, supporting continuous process improvement.
• Manages multiple priorities, meets strict deadlines, and handles time-sensitive escalations effectively.
• Takes complete ownership of assigned responsibilities and ensures proactive follow-through and reliability.
• Utilizes Moodle (LMS), Salesforce (or similar CRM), Excel/Google Sheets, and reporting tools effectively to support academic operations and advising processes.
• Communicates clearly and professionally, coordinating effectively across teams and organizational levels.
• Maintains high levels of accuracy in academic tracking, documentation, and compliance-related processes.
• Thrives in a dynamic academic environment and adapts plans and processes to evolving programmatic needs.
• Collaborates effectively with students, faculty, administrative teams, and external stakeholders to support academic and advising functions.

Key Responsibilities and Weightage:

S.No Key Responsibilities Weightage

1 Academic & Course Operations 25%

2 AA Management 15%

3 Audit, Compliance & Process Execution 20%

4 Academic Advising & Tutorial Support 20%

5 Technology & Continuous Improvement 15%

Total Time Spent on All Responsibilities 100%

Timings : Monday- Friday, 08:00 AM IST to 06:00 PM IST