ASSOCIATE DIRECTOR – TRAINING

Innoval Global Solutions; Maharashtra; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Innoval Global Solutions in Maharashtra, India, is seeking a Head of Training & Learning & Development to shape our group-wide program strategy. You will design, implement, and continuously improve training across RCM BPO services, aligning with business goals and client needs.

You will lead a team of trainers, collaborate with SMEs, and drive onboarding, upskilling, and certification initiatives to raise performance and client satisfaction.

Qualifications

• Bachelor's degree in Healthcare Management, Business Administration, or related field.
• Master's degree preferred.
• 10+ years in training or development in the BPO or healthcare industry.
• 5+ years in a leadership role overseeing large-scale training programs for RCM or similar services.
• Knowledge of LMS systems and digital learning platforms.

Responsibilities

• Develop and implement a company-wide training strategy aligned with business objectives and client needs.
• Oversee design, delivery and improvement of training programs for new hires, staff and leaders in the RCM BPO space.
• Lead and mentor the training department and managers of learning and development professionals.
• Address RCM components including billing, coding, claims, payer relations, compliance and regulatory standards.
• Collaborate with SMEs to create content for different roles within RCM processes.

Skills

Leadership

Training Strategy

LMS platforms

Content Development

Stakeholder Management

Education

Bachelor's degree

Master's degree

Tools

LMS platforms

E-learning tools

Project management

Job description

• Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices.
• Oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space.
• Lead, mentor, and manage the training department, including trainers and learning and development professionals, to ensure consistent delivery of training across all service lines.
• RCM BPO Knowledge Development:
• Ensure training programs address key components of Revenue Cycle Management, including billing, coding, claims management, payer relations, compliance, and regulatory standards.
• Collaborate with subject matter experts (SMEs) to create specialized content for different roles within the RCM process (e.g., medical coders, billing specialists, claim adjudicators).
• Stay current with changes in the healthcare industry and RCM technology to ensure training materials reflect the latest trends, tools, and regulations.
• Performance Improvement:
• Analyze operational performance metrics to identify training gaps and areas for improvement and develop targeted programs to address these needs.
• Monitor the effectiveness of training programs through assessments, feedback, and KPIs to ensure training initiatives result in improved employee performance and business outcomes.
• Partner with operations leadership to drive continuous improvement in quality, efficiency, and employee engagement through ongoing training initiatives.
• Onboarding and Upskilling:
• Oversee the development and execution of comprehensive onboarding programs for new employees, ensuring a smooth transition into the company and its operations.
• Create and manage upskilling programs for existing staff to increase their knowledge and performance in core RCM functions.
• Client-Focused Training:
• Ensure that training programs are tailored to the needs of client accounts, focusing on client-specific processes, systems, and expectations.
• Serve as a key point of contact for clients regarding training requirements and ensure that the RCM BPO team consistently meets client standards and expectations.
• Compliance and Certification:
• Ensure that all training programs adhere to healthcare industry regulations, compliance standards (e.g., HIPAA), and accreditation requirements.
• Lead efforts to establish and maintain certification programs for employees in relevant areas of RCM, including coding certifications and compliance training.
• Budget and Resource Management:
• Manage the training department's budget, ensuring that resources are allocated efficiently across training programs and initiatives.
• Evaluate and incorporate training technologies (LMS platforms, virtual learning tools) to enhance program delivery and learner engagement.

RCM

Job Roles & Responsibilities

• Training Strategy and Leadership:
• Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices.
• Oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space.
• Lead, mentor, and manage the training department, including trainers and learning and development professionals, to ensure consistent delivery of training across all service lines.
• RCM BPO Knowledge Development:
• Ensure training programs address key components of Revenue Cycle Management, including billing, coding, claims management, payer relations, compliance, and regulatory standards.
• Collaborate with subject matter experts (SMEs) to create specialized content for different roles within the RCM process (e.g., medical coders, billing specialists, claim adjudicators).
• Stay current with changes in the healthcare industry and RCM technology to ensure training materials reflect the latest trends, tools, and regulations.
• Performance Improvement:
• Analyze operational performance metrics to identify training gaps and areas for improvement and develop targeted programs to address these needs.
• Monitor the effectiveness of training programs through assessments, feedback, and KPIs to ensure training initiatives result in improved employee performance and business outcomes.
• Partner with operations leadership to drive continuous improvement in quality, efficiency, and employee engagement through ongoing training initiatives.
• Onboarding and Upskilling:
• Oversee the development and execution of comprehensive onboarding programs for new employees, ensuring a smooth transition into the company and its operations.
• Create and manage upskilling programs for existing staff to increase their knowledge and performance in core RCM functions.
• Client-Focused Training:
• Ensure that training programs are tailored to the needs of client accounts, focusing on client-specific processes, systems, and expectations.
• Serve as a key point of contact for clients regarding training requirements and ensure that the RCM BPO team consistently meets client standards and expectations.
• Compliance and Certification:
• Ensure that all training programs adhere to healthcare industry regulations, compliance standards (e.g., HIPAA), and accreditation requirements.
• Lead efforts to establish and maintain certification programs for employees in relevant areas of RCM, including coding certifications and compliance training.
• Budget and Resource Management:
• Manage the training department's budget, ensuring that resources are allocated efficiently across training programs and initiatives.
• Evaluate and incorporate training technologies (LMS platforms, virtual learning tools) to enhance program delivery and learner engagement.

Education

Candidate Requirements

• Bachelor's degree in Healthcare Management, Business Administration, or related field. A Master's degree is a plus.

Experience

• Minimum 10 years of experience in training, learning, or development in the BPO or healthcare industry.
• At least 5 years in a leadership role overseeing large-scale training programs for RCM or similar services.
• In-depth knowledge of Revenue Cycle Management processes, healthcare billing and coding, regulatory compliance, and payer systems.
• Experience working with Learning Management Systems (LMS) and other digital learning platforms.

Skills

• Strong leadership and team management skills with the ability to inspire and motivate staff. Excellent communication, presentation, and interpersonal skills.
• Proven ability to develop and execute training programs that drive measurable performance improvements.
• Analytical mindset with the ability to assess training effectiveness and make data-driven decisions.
• Proficiency in project management and resource allocation.