Manager

Firstcall Hresource; Hyderabad, Gurugram District, Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Firstcall Hresource is seeking a senior BPM and AI transformation leader in Hyderabad to architect and drive process improvements across IT services and consulting domains. You will guide cross-functional teams in deploying AI-enabled BPM initiatives and measurable efficiency gains.

The role requires 9–14 years of experience, deep BPM expertise (Six Sigma), and hands-on data analytics to enable evidence-based decisions and scalable solutions.

Qualifications

• 9–14 years of experience in IT services & consulting.
• Strong knowledge of BPM principles and Six Sigma.
• Experience with large datasets and data-driven decisions.

Responsibilities

• Develop and implement BPM strategies to improve efficiency and reduce costs.
• Collaborate with cross-functional teams to design and implement AI-driven process changes.
• Analyze data to measure performance and optimize processes.
• Provide leadership on AI implementation across the organization.

Skills

Business Process Management

Data Analysis

AI Implementation

Leadership

Cross-functional Collaboration

Tools

Agilent AI Platform

Process Excellence

Job description

Roles and Responsibilities :

• Develop and implement business process management strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Collaborate with cross-functional teams to identify areas for improvement, design solutions, and implement changes using agentic AI tools like Process Excellence.
• Analyze data to measure performance metrics, identify trends, and optimize processes to achieve desired outcomes.
• Provide leadership guidance on artificial intelligence implementation across the organization.

Job Requirements :

• 9-14 years of experience in IT services & consulting industry.
• Strong understanding of business process management principles and methodologies (e.g., Six Sigma).
• Proficiency in Agilent AI platform or similar tools for process re-engineering.
• Experience working with large datasets to drive insights-driven decision making.