Manager

EXL Service; Dadri; Hybrid; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Hybrid work model

Exposure to global cloud providers

Job summary

EXL Service in Noida is seeking a C1 Partner Operations Manager to oversee and optimize the operational side of partnerships, ensuring effective execution and KPI alignment across teams.

You will collaborate with internal teams such as IMU, SGU, Legal, Finance, Procurement, ISG, Marketing, and Sales Acceleration to monitor performance, onboard partners, and drive continuous improvements in the partner ecosystem.

Qualifications

• 5–10 years of experience in partner operations.
• Experience working with global cloud providers.
• Ability to collaborate with internal and external stakeholders.
• Strong project and program management skills.

Responsibilities

• Lead the operational side of partner relationships and KPIs.
• Coordinate with internal teams to align on goals.
• Monitor partner performance and provide reports.
• Identify and improve operational processes to cut costs.
• Oversee partner onboarding and integration.
• Develop competency plans to elevate partnership tiers.
• Collaborate on Solutions Marketplace listings.
• Stay updated on industry trends and innovations to improve partner operations.

Skills

Partner operations

Stakeholder collaboration

Project management

KPI reporting

Cross-functional coordination

Job description

Work Type Hybrid – working partly from home and partly from office

Organisational

Group Enabling

Organization Growth Office

LOB Partnerships & Alliances

SBU Partnerships & Alliances

Country India

City Noida

Job Description

Job Description: C1 Partner Operations Manager

The Partner Operations Manager is responsible for overseeing and managing the operational aspects of partnerships within an organization. This position is key to ensuring that partnerships are effectively executed, monitored, and optimized for mutual success

Key Responsibilities:

• Strategic Partnership Operations : Lead the operational side of partner relationships to ensure successful collaboration and execution. Work closely with internal teams (e.g., IMU, SGU, Legal, Finance, Procurement, ISG, Marketing, Sales Acceleration) to align on partner goals and initiatives. Monitor partner performance and ensure adherence to agreed-upon terms and KPIs.
• Cross-functional Collaboration : Serve as the primary liaison between various teams to ensure alignment and clear communication on partner-related activities. Develop and implement strategies to scale partner operations effectively.
• Performance Management & Reporting : Monitor key performance metrics (KPIs) for partner performance and success, ensuring both the organization and its partners meet mutually agreed-upon objectives. Create and deliver regular reports on partner performance, identifying opportunities for improvement and growth.
• Process Optimization & Efficiency : Identify, define, and improve operational processes related to partner management, aiming to increase efficiency and reduce costs. Use data and analytics to track performance and suggest improvements to enhance overall partner engagement and satisfaction.
• Partner Onboarding & Integration : Oversee the partner onboarding process, ensuring new partners are smoothly integrated into the organization's systems and workflows. Provide partners with training, tools, and resources to ensure their success.
• Competency & Skill Development : Analyze current partnership status and requirements to elevate to the next partnership tier. Collaborate with SGUs and IMUs to carve out a plan on how to fill the gap and elevate partnership tier.
• Solution Listing on Partners Marketplace : Collaborate with SGUs to identify solutions for listing on Partners Marketplace. Create SOPs and requirements for internal stakeholders for smooth functioning
• Continuous Improvement & Innovation : Stay up to date on industry trends, best practices, and emerging technologies to enhance the partner experience. Implement innovative ideas and initiatives that improve partner operations

Ideal Candidate Profile:

• 5-10 years of experience in partner operations.
• Experience working with global cloud providers.
• Ability to collaborate with internal and external stakeholders.
• Strong project and program management skills

This role is crucial for driving efficiency and alignment across all functions that interact with partners, ensuring the smooth integration of partners and optimizing the overall partner ecosystem.