Manager

Niva Bupa Health Insurance Company Limited; Dadri; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Nivabupa is seeking an experienced Call Centre Lead to drive health insurance sales and lead a team of sales representatives. You will oversee daily call center operations, develop sales strategies, and manage third-party partner expectations to achieve targets.

You will be responsible for developing the team, maintaining service quality, and ensuring performance aligns with business goals. This role reports to Head Banca and is based in India.

Qualifications

• Knowledge of Health Insurance sales, call center management, leading a team, and meeting sales targets.
• Experience leading a sales-driven call centre operation during growth or change.
• Excellent communication and leadership skills to motivate a service operation and engage with directors and managers across the wider business.

Responsibilities

• Manage and oversee the daily operations of the call center department.
• Develop strategies to increase sales and meet or exceed sales targets.
• Manage performance of Team Leads to align & deliver on sales objectives
• Manage attrition
• Stakeholder Management: manage expectations of 3rd party stakeholders & provide feedback on lead quality and areas of improvement for campaign.
• Quality checks, Miss-selling prevention
• Set the strategy for the development of the contact centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
• Work closely with HR, L&D and Training delivery teams. Taking responsibility for the ongoing development all levels of contact centre colleagues.

Skills

Health Insurance Sales

Call center management

Team leadership

Sales targets

Education

Graduation

Job description

Permanent

Job Description

PrimaryRole Description: - We are seeking an experienced and results driven CallCentre Lead to lead our team of Health Insurance sales representatives. Thecandidate will be responsible for driven sales growth, leading and developinga team of sales agents and managing 3 rd party partnerexpectations.

• Manage and oversee the dailyoperations of the call center department.
• Develop strategies to increasesales and meet or exceed sales targets.
• Manage performance of Team Leadsto align & deliver on sales objectives
• Manage attrition
• Stakeholder Management: manageexpectations of 3 rd party stakeholders & provide feedback onlead quality and areas of improvement for campaign.
• Quality checks, Miss-sellingprevention
• Set the strategy for thedevelopment of the contact centres, staying abreast of new practices andtechnologies, ensuring that we gain and maintain recognition for the qualityof customer service.
• Work closely with HR, L&Dand Training delivery teams. Taking responsibility for the ongoingdevelopment all levels of contact centre colleagues.

Key Requirements – Education& Certificates

Graduation

Key Requirements -Experience & Skills

Knowledge ofHealth Insurance Sales, call center management, leading a team, meeting salestarget.

• Proven experience of leading asales driven call centre operation with experience of managing an operationthrough periods of significant growth or change
• Excellent communication and leadershipskills to lead and motivate a growing and changing service operation Theability to engage with directors and managers at all levels across the widerbusiness to achieve goals and objectives.

Job Snapshot

Updated Date

09-02-2026

Job ID

MB_JOB_5148

Department

Head Banca

Location