Manager

EXL; Dadri; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

EXL in India is seeking a seasoned operations leader to oversee end-to-end processing, client management, and SLA performance in a credit control and accounts receivable domain focused on the London market.

The role demands managing a 20–25 member team, driving continuous improvements, ensuring compliance, and handling broker relationships, insurance accounting, and payments queries. Strong MS Office skills and analytical mindset are essential.

Qualifications

• Experience in credit control and accounts receivable for London market.
• B.Com / B.Com Hons / M.Com or finance graduate.
• Strong leadership to manage a 20–25 member team.
• Excellent MS Office skills.
• Hands-on experience of insurance accounting.
• Excellent communication and analytical skills.
• Ability to prioritize and multi-task.

Responsibilities

• Oversee complete operations management including overall performance and SLA management.
• Interact with clients daily, re-aligning priorities to meet requirements.
• Manage a team of 20–25 members; set half-yearly and annual goals.
• Create an environment with client focus, communication, recognition and rewards.
• Ensure policies, regulations and compliance are followed with clear records.

Skills

Credit control

Accounts receivable

London market experience

Broker relationship management

Insurance accounting

Leadership

MS Office

Analytical skills

Communication skills

Multi-tasking

Education

B.Com / B.Com Hons / M.Com

Finance graduate

Tools

MS Office

Accounting software

Job description

• To ensure complete operations management including overall performance and SLA management.
• Must possess deep knowledge of the activities, workflow, expectations of all end clients.
• To ensure timely and accurate delivery of daily, monthly, and periodic processing of client requirements.

Client Management

• To interact with a client on a day‑to‑day basis responding to their requirements at short notice by re‑aligning priorities
• Must understand and anticipate client’s business needs, concerns, and issues, and proactively resolve them.
• Constantly look for opportunities to improve the client processing and provide value‑add by exceeding expectations.

People Management

• Must be able to manage a team of 20–25 members.
• Identify development areas and help individuals and the team improve performance and enhance their potential.
• Assign daily tasks and responsibilities, and set compulsory half‑yearly and annual goals for the team.
• Create an internal environment where clients are the focus of the business through appropriate communication, recognition, and rewards.
• Encourage and demonstrate respect for others in a team and inculcate the same culture across the team members.

Compliance and Policies

• Keep oneself abreast of all updates applicable to policies, regulations, and compliance mandates.
• Create systems and checks for internal compliance policies and guidelines, ensuring maintenance of clear and precise records per requirements.
• Review compliance adherence on a regular basis.

Competencies and skillsets required

• Working knowledge of order to cash, credit management, cash allocation, debt management, and collections, bank reconciliations, etc.
• London market experience is mandatory.
• Responsible for broker relationship management and dealing with underwriters, brokers, customers, and answering any query related to payments, commission, or debt.
• Show flair for transformation and continuous improvement.
• Good communication skills (verbal and written).
• Hands‑on experience of insurance accounting.
• Excellent knowledge of complete MS Office suite (Word, Excel, Outlook).
• Ability to prioritize and multi‑task.
• Excellent problem‑solving and analytical skills.
• Strong people management and leadership skills.

Eligibility Criteria

• B. Com pass or B. Com Hons / M. Com graduate / any finance graduate.
• Minimum 8–12 years of experience in credit control/accounts receivable for London market.

Minimum 5+ years of Team management experience for Manager