Associate

EXL; Maharashtra; On-site; INR 250,000 - 380,000; Full time

Job summary

EXL is seeking an Insurance Operations Associate to support policy and data handling processes in India. The role involves reviewing policy documents, updating client systems with endorsements, and calculating premiums from available data.

You will also contact stakeholders for missing information and manage high volumes with escalation when needed. The ideal candidate has 6–12 months of relevant experience, strong communication skills, and basic MS Office proficiency.

Qualifications

• Understanding of Bureau and Non-Bureau policy documents
• Reviewing and updating the MRC/Endorsement data into the client systems
• Premium calculation based on available data
• Contact relevant parties to obtain missing information (as necessary)
• Handle high volume of transactions and escalate to supervisor to avoid escalations/complaints
• Basic knowledge of Lloyd’s and London market practices
• Strong written and oral communication skills
• Excellent data comprehension to read and interpret business requirements
• Basic knowledge of MS Office suite
• Graduate with at least fifteen (15) years of education or diploma in any discipline
• Minimum 6-12 months of relevant work experience

Responsibilities

• Understand Bureau and Non-Bureau policy documents.
• Review and update MRC/Endorsement data in client systems.
• Calculate premiums based on available data.
• Contact relevant parties to obtain missing information.
• Handle high-volume transactions and escalate when needed.
• Apply basic Lloyd’s and London market practices knowledge.
• Communicate clearly in writing and orally.
• Interpret business requirements accurately.

Skills

Strong written and oral communication

Excellent data comprehension

Policy understanding

Lloyd’s and London market practices

MS Office suite

Education

Graduate with 15 years of education or diploma

Tools

MS Office

Job description

• Understanding of Bureau and Non-Bureau policy documents
• Reviewing and updating the MRC/Endorsement data into the client systems
• Premium calculation based on available data
• Contact relevant parties to obtain missing information (as necessary)
• Responsible to handle high volume of transactions and identify scenarios demanding escalation to supervisor to avoid any escalations/complaints
• Basic knowledge of Lloyd’s and London market practices
• Strong written and oral communication skills
• Excellent data comprehension skills to read and carefully interpret business requirements
• Basic knowledge of complete MS Office suite
• Graduate with at least fifteen (15) years of education or diploma in any discipline
• Minimum 6-12 months of relevant work experience