Management Trainee (Operations) Internship in Bangalore, Bangalore

Talview; Bengaluru; On-site; INR 167,000 - 279,000; Full time

Job summary

Talview in Bengaluru, India seeks an intern to assist proctoring operations across multiple customers. The role involves supporting shift planning, delegating tasks, and coordinating in real time to ensure smooth operations and timely decisions.

You will monitor proctor activities, track escalations with engineering and product teams, and keep an eye on CSAT and response times while helping to improve processes and SOPs. Training sessions for new proctors will be organized and documented.

Qualifications

• Assist in overseeing proctoring operations for multiple customers.
• Support shift planning, task delegation and real-time coordination.
• Monitor day-to-day proctor activities and performance.
• Assist in tracking escalations in collaboration with engineering and product teams.
• Monitor CSAT and response time metrics.

Responsibilities

• Oversee proctoring operations for multiple customers.
• Support shift planning and task delegation with real-time coordination.
• Monitor proctor activities and performance on a day-to-day basis.
• Track and resolve escalations with engineering and product teams.
• Monitor CSAT and response time metrics.
• Identify root causes and suggest improvements.
• Maintain and update operational checklists and internal tools.
• Participate in SOP creation and documentation for internal and external use.
• Stay updated on product features and platform enhancements.
• Support the organization of training sessions and workshops for new proctors.
• Document performance feedback and training progress.
• Learn and apply basic team performance management and coaching principles.
• Compile team performance data and daily reports.
• Analyze trends in support metrics and operational data.
• Contribute to weekly and monthly stakeholder reports.

Job description

Selected Intern's Day-to-day Responsibilities Include

• Assist team leads in overseeing proctoring operations for multiple customers.
• Support shift planning, task delegation, and real-time team coordination.
• Monitor day-to-day proctor activities and performance.
• Assist in tracking and resolving escalations in collaboration with engineering and product teams.
• Monitor key customer service metrics such as CSAT and response time.
• Identify root causes of issues and suggest improvements.
• Maintain and update operational checklists and internal tools.
• Participate in SOP creation and documentation for internal and external use.
• Stay updated on product features and platform enhancements.
• Support the organization of training sessions and workshops for new proctors.
• Document performance feedback and training progress.
• Learn and apply basic team performance management and coaching principles.
• Compile team performance data and daily reports.
• Analyze trends in support metrics and operational data.
• Contribute to weekly and monthly stakeholder reports.

About Company: Talview is at the forefront of AI-driven proctoring solutions, offering state-of-the-art technology designed to revolutionize the way educational institutions, certification bodies, and IT companies conduct assessments and certifications. Our commitment to integrity, reliability, and innovation has made us a trusted partner for organizations looking to enhance the credibility and security of their online examination processes.