Management Trainee - B2B Collections & O2C : US Shift - Noida location

Genpact; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Genpact in Noida (US Shift) seeks an OTC/B2B Collection professional with 3+ years of proven experience. You will analyze O2C data and aging trends, develop targeted collection strategies, monitor portfolios, and engage US-based clients to resolve discrepancies and optimize payments.

The role requires negotiation skills, risk mitigation, and ERP proficiency (SAP/Oracle), with strict adherence to company credit controls and policies.

Qualifications

• Any Graduate with minimum 3 years documented experience in OTC/B2B Collection role.

Responsibilities

• Analyze end-to-end Order-to-Cash (O2C) data and aging buckets to identify payment trends and bottlenecks.

Skills

Data analysis

Collection strategy

Risk assessment

Client engagement

Negotiation

B2B collection

Relationship management

Cross-functional collaboration

ERP systems SAP/Oracle

Education

Graduate degree

Tools

SAP

Oracle

Job description

Role & responsibilities

• Data Analysis: Analyze end-to-end Order-to-Cash (O2C) data and aging buckets to identify payment trends, bottlenecks, and customer behaviors.
• Strategy Formulation: Develop and execute targeted, data-driven collection strategies to improve the Collection Effectiveness Index (CEI) and systematically reduce Days Sales Outstanding (DSO).
• Portfolio Monitoring: Actively audit daily payment transactions and corporate ledgers to proactively detect delinquent or high-risk accounts.
• Risk Mitigation: Initiate swift, corrective actions and risk-mitigation plans on overdue balances to minimize bad debt exposure.
• Client Engagement: Communicate directly with US-based corporate clients to investigate and resolve complex payment discrepancies, pricing mismatches, and short payments.
• Professional Negotiation: Negotiate structured payment arrangements and financial settlements professionally, balancing commercial empathy with firm corporate policy.
• Relationship Management: Secure timely outstanding balances while successfully protecting and maintaining long-term business-to-business (B2B) relationships.
• Policy Compliance: Execute all operations in strict compliance with organizational collection procedures, internal credit controls, and external regulatory standards.
• System Documentation: Maintain precise, audit-ready communication trails and transaction histories within the company's ERP system (e.g., SAP/Oracle).
• Cross-Functional Alignment: Partner closely with internal Sales, Invoicing, and Billing teams to fast-track dispute resolutions and eliminate recurring billing errors.

Preferred candidate profile

Any Graduate with minimum 3 years documented experience in OTC/B2B Collection role.

US Shift - Noida location