Managed Services-Senior Manager-Quality Leader & Reviewer - Operate

PwC Acceleration Center India; Bengaluru; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

A leading consulting firm seeks a Managed Services Senior Manager – Quality Leader & Reviewer in Bengaluru. This role focuses on ensuring quality in Managed Services delivery by leading initiatives, implementing frameworks, and managing stakeholder relationships. Candidates should possess 15+ years of experience in quality delivery, with strong knowledge of ITIL processes and quality training. A Bachelor’s degree in Technology/Engineering is required, along with relevant certifications. Excellent communication and collaboration skills are essential.

Qualifications

• 15+ years of delivery and quality experience in Managed Services.
• Experience in running continuous improvement initiatives.
• Excellent communication and stakeholder-management skills.

Responsibilities

• Drive and advance the Managed Services Quality Program.
• Ensure compliance with risk management and regulatory requirements.
• Design and deliver training sessions on quality principles.

Skills

Quality framework definition

Strong understanding of ITIL processes

Excellent collaboration skills

Problem-solving abilities

Education

Bachelor’s Degree in Technology/Engineering

PMP Certification

ITIL Certification

Lean & Six Sigma Certification

Job description

Managed Services – Senior Manager – Quality Leader & Reviewer (Operate)

Join PwC Acceleration Center India as a Managed Services Senior Manager – Quality Leader & Reviewer. This role focuses on driving quality initiatives within our Managed Services portfolio, ensuring adherence to risk management policies and delivering process improvements.

Overview

At PwC, our Managed Services team delivers outsourced solutions that streamline operations, reduce costs, and improve efficiency for clients. In this position you will support the transition and delivery of services, manage quality governance, implement best practices, and lead continuous improvement initiatives across the organization.

Key Responsibilities

• Drive and advance the Managed Services Quality Program, partnering with delivery stakeholders and the broader PIT team to align initiatives with platform strategy.
• Plan, conduct, and follow through on engagement health reviews, ensuring timely completion of action items.
• Develop program enhancements and core assets, tools, and collateral that support quality initiatives.
• Design and deliver training sessions to promote awareness of quality principles and best practices.
• Serve as a subject‑matter advisor on quality in Managed Services delivery, offering leadership and industry best practices.
• Ensure compliance with the firm’s risk management and regulatory requirements.
• Apply in‑depth knowledge of CMMI (certification strongly preferred) and relevant Managed Services frameworks.
• Leverage experience delivering Managed Services engagements across technology, finance, insurance, etc.
• Build collaborative relationships across business units and functional teams.
• Communicate clearly and confidently with stakeholders at all levels.
• Model and uphold the firm’s Code of Ethics and Business Conduct.
• Contribute to broader firm and platform‑level initiatives.

Position Requirements

• 15+ years of delivery and quality experience, including quality framework definition, implementation, process reviews, and quality tools.
• Strong understanding of Managed Services delivery – ITIL processes, project management methodologies (SDLC, Agile, DevOps), business processes across finance, health, insurance, etc.
• Experience implementing quality for various technologies (ERP, bespoke apps, infra, cloud, testing, data analytics).
• Experience in running continuous improvement initiatives (Six Sigma, Lean, AI‑led automations).
• Experience planning, creating content, and conducting quality‑related training.
• Excellent collaboration, communication, and stakeholder‑management skills.
• Proven problem‑solving and critical‑thinking abilities.

Preferred Skills

• Change Management.
• Experience leading quality certifications, especially CMMI and ISO 20000.

Education & Certifications

Minimum Degree Required: Bachelor’s Degree (B.Tech/B.E).
Preferred Degree: Graduate or Masters in Technology/Engineering.
Certifications Preferred: PMP, ITIL, Lean & Six Sigma.
Field of Study: Computer Science; Graduate or Masters in Technology/Engineering.

Legal

PwC is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, age, or other protected characteristic.