Managed Services - Process Re Engineering - Manager

PwC Acceleration Center India; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

PwC Acceleration Center India is seeking a Managed Services - Process Re Engineering - Manager to lead transitions of outsourced services, optimize processes and drive continuous improvements across the Assurance practice. You will oversee delivery teams, manage budgets, and mentor staff, while building strong client relationships and leveraging automation.

You will guide strategic initiatives, manage risks, and ensure high-quality service delivery through structured project governance and

Qualifications

• Bachelor's degree in Accounting, Finance, Commerce or Economics.
• At least 4 years of experience.
• English proficiency, both oral and written.

Responsibilities

• Lead transition and management of outsourced services to streamline client operations.
• Guide delivery teams in optimizing processes and tools for enhanced service performance.
• Manage project planning, budgeting, and execution to achieve successful outcomes.
• Utilize automation solutions to improve operational efficiency and reduce costs.
• Oversee continuous process improvement initiatives to drive service excellence.
• Analyze system components to identify linkages and interactions for process optimization.
• Mentor team members to develop skills and enhance performance.
• Engage in stakeholder management to address conflicts and facilitate effective communication.
• Implement risk management strategies to mitigate delivery risks and enhance service quality.
• Encourage innovation and embrace technology to improve service delivery and client satisfaction.

Skills

English proficiency

Stakeholder management

Mentoring

Team leadership

Automation awareness

Education

Bachelor's degree in Accounting/Finance/Commerce/Economics

Tools

Automation tools

Job description

The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services- solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference-every day.

As a Managed Services - Process Re Engineering - Manager, you will lead the charge in optimizing and transforming client processes to enhance efficiency and reduce costs. Within our Assurance practice, you will focus on transitioning and managing services, overseeing delivery teams, and driving continuous improvement in managed services processes, tools, and services. Your role will be pivotal in streamlining operations and delivering exceptional service to our clients.

As a Manager, you will inspire and develop your team, leveraging their strengths to meet client expectations. You will be responsible for strategic planning, mentoring junior staff, and maintaining accountability for project success. Your leadership will be crucial in identifying opportunities that contribute to the firm's success, while embracing technology and innovation to enhance service delivery. In this role at PwC Acceleration Center India, you will play a key role in managing client service accounts, driving engagement workstreams, and upholding PwC's quality standards. Your ability to navigate ambiguity and cultivate meaningful client relationships will be essential in delivering value and achieving business objectives.

Responsibilities

• Leading the transition and management of outsourced services to streamline client operations
• Guiding delivery teams in optimizing processes and tools for enhanced service performance
• Managing project planning, budgeting, and execution to achieve successful outcomes
• Utilizing automation solutions to improve operational efficiency and reduce costs
• Overseeing continuous process improvement initiatives to drive service excellence
• Analyzing system components to identify linkages and interactions for process optimization
• Mentoring team members to develop skills and enhance performance
• Engaging in stakeholder management to address conflicts and facilitate effective communication
• Implementing risk management strategies to mitigate delivery risks and enhance service quality
• Encouraging innovation and embracing technology to improve service delivery and client satisfaction

What You Must Have

• At least a Bachelor's degree in one of the following fields of study: Accounting, Finance, Commerce, Economics, or a related discipline
• At least 4 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for a Master's degree in at least one of the following fields of study: Finance, Accounting, Business Administration
• At least one of the following: Progress toward professional certifications such as CA, CA (Inter), CPA, CFA (Level I), or equivalent internationally recognized certification
• Strong foundational knowledge of accounting principles and financial statements
• Demonstrating proficiency in business process automation and improvement
• Utilizing strategic planning and project management skills for client engagements
• Excelling in stakeholder engagement and relationship building
• Embracing digital transformation and innovation in managed services