Mainframe Observability & Diagnostics Engineer

Dynatrace; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Dynatrace Bengaluru is seeking a z/OS systems support and diagnostics specialist to provide deep, customer-facing expertise across mainframe environments. You will bridge classic z/OS platforms with modern observability, working to reduce R&D dependency and accelerate customer outcomes.

You will diagnose, troubleshoot, and guide deployments, collaborating with Product Management and R&D. The role emphasizes cross-platform observability and enterprise-scale support.

Qualifications

• Hands-on experience supporting IBM z/OS in production environments.
• Strong knowledge of CICS or IMS configurations and transactions.
• Proficient with JCL, ISPF, SDSF and core z/OS tooling.

Responsibilities

• Act as escalation owner for complex mainframe issues related to Dynatrace for z/OS.
• Lead advanced troubleshooting across CICS, IMS, DB2, MQ and z/OS infrastructure.
• Perform deep diagnostics using dumps, traces, logs to isolate root causes.

Skills

Mainframe troubleshooting

CICS

IMS

JCL

ISPF

SDSF

DB2 for z/OS

MQ

RACF/ACF2 concepts

Tools

CTG

SOAP

z/OS Connect

Job description

Your role at Dynatrace

Provide deep, customer-facing technical expertise for Dynatrace Mainframe environments, bridging classic z/OS platforms with modern distributed and cloud-native observability. This role operates at the intersection of Support, Consulting, and Enablement and is intended to reduce dependency on R&D, accelerate customer outcomes, and de-risk high-value enterprise deployments.

This position is not a traditional systems programmer role, but a modern z/OS systems support / diagnostics specialist focused on troubleshooting, customer impact, and cross-platform observability.

Primary Responsibilities

• Act as escalation owner for complex, high-impact mainframe-related customer issues involving Dynatrace for z/OS
• Lead advanced troubleshooting across CICS, IMS, DB2, MQ, z/OS infrastructure, and related middleware
• Perform deep diagnostics using dumps, traces, logs, and runtime artifacts to isolate root cause
• Provide consultative guidance on mainframe architecture, deployment patterns, and performance optimization
• Partner with Product Management and R&D on edge cases, diagnostics, and design feedback
• Support customer-facing workshops, proofs of concept, and enablement sessions requiring mainframe depth
• Mentor and upskill non-mainframe Support Engineers through documentation, walkthroughs, and structured knowledge transfer

Required Technical Qualifications

• Hands-on experience supporting IBM z/OS in production environments
• Strong working knowledge of CICS or IMS (configuration, transactions, regions)
• Proficiency with JCL, ISPF, SDSF, and core z/OS operational tooling
• Working knowledge of DB2 for z/OS, MQ, and one or more of (CTG, SOAP, z/OS Connect)
• Familiarity with RACF/ACF2 security concepts
• Demonstrated ability to capture, interpret, and analyze dumps, traces, and diagnostic artifacts
• Strong diagnostic and problem‑solving skills, with the ability to work through ambiguous, multi-system issues

Preferred / Differentiating Skills

• Background in customer-facing enterprise support, consulting, or escalation roles
• Exposure to distributed systems (Java, .NET, HTTP, cloud platforms) sufficient to communicate and troubleshoot across platform boundaries
• Strong written and verbal communication skills, with the ability to explain complex mainframe concepts to non-mainframe audiences
• Experience acting as a technical bridge between legacy platforms and modern application architectures

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.