M365 L2 Support

Kreate Energy; Gurugram District; On-site; INR 750,000 - 1,100,000; Full time

Job summary

Kreate Energy is seeking a skilled M365 Specialist to manage L2 incidents, monitor health dashboards, and administer Defender and Entra across enterprise environments. The role includes Intune policy deployment, license migrations, and security posture reporting.

Ideal candidates have 3+ years in M365, relevant certifications, and strong communication skills. On-site position in Gurugram with growth in security operations and Copilot rollout responsibilities.

Qualifications

• Should have minimum BE/B Tech/MCA Degree or Equivalent.
• With minimum 03 years of relevant experience in M365 solution & Valid Certification in M365 Components or MCSA.
• Should have good communication skills.

Responsibilities

• Manage L2 incident tickets and service requests within defined SLAs.
• Monitor M365 health dashboards and resolve service availability alerts daily.
• Administer Microsoft Defender policies and investigate security alerts for endpoints.
• Manage user identities, access permissions, and group memberships in Entra.
• Deploy and manage Intune policies for mobile devices and laptops.
• Ensure seamless integration of M365 security logs with SOC.
• Execute license migrations and user data transfers to new subscriptions.
• Maintain Microsoft Defender for Identity (MDI) configuration for on-premises AD.
• Analyze M365 and Azure logs to troubleshoot complex technical issues.
• Facilitate Windows OS upgrades to Enterprise editions.
• Generate weekly usage reports and security compliance posture for management.
• Provide technical support for M365 Outlook, Teams, and Office applications.
• Create and update technical documentation for internal knowledge base systems.
• Conduct user awareness training sessions for new M365 feature adoption.
• Build strong personal relationships with new customers and build rapport with their users
• Assist in the rollout and configuration of Microsoft 365 Copilot.
• Support internal audits by providing evidence of security policy compliance.
• Coordinate with Microsoft OEM support for resolving complex L3 issues.

Skills

M365 Administration

Incident Management

Azure Logs

Defender for Endpoints

Entra Identity

Intune Management

Security Compliance

SOC Liaison

Education

BE/B Tech or MCA

Tools

Office 365

Azure AD

Microsoft Defender

Intune

Job description

Daily Responsibilities:

• Manage L2 incident tickets and service requests within defined SLAs.
• Monitor M365 health dashboards and resolve service availability alerts daily.
• Administer Microsoft Defender policies and investigate security alerts for endpoints.
• Manage user identities, access permissions, and group memberships in Entra.
• Deploy and manage Intune policies for mobile devices and laptops.
• Ensure seamless integration of M365 security logs with SOC.
• Execute license migrations and user data transfers to new subscriptions.
• Maintain Microsoft Defender for Identity (MDI) configuration for on-premises AD.
• Analyze M365 and Azure logs to troubleshoot complex technical issues.
• Facilitate Windows OS upgrades to Enterprise editions.
• Generate weekly usage reports and security compliance posture for management.
• Provide technical support for M365 Outlook, Teams, and Office applications.

Additional Responsibilities:

• Create and update technical documentation for internal knowledge base systems.
• Conduct user awareness training sessions for new M365 feature adoption.
• Build strong personal relationships with new customers and build rapport with their users
• Assist in the rollout and configuration of Microsoft 365 Copilot.
• Support internal audits by providing evidence of security policy compliance.
• Coordinate with Microsoft OEM support for resolving complex L3 issues.

Technical Capabilities:

• Should have minimum BE/B Tech/MCA Degree or Equivalent
• With minimum 03 years of relevant experience in M365 solution &Valid Certification in M365 Components or MCSA.
• Should have good communication skills.