LV - Associate Project Manager

RWS; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

RWS is seeking an LV Project Manager in Mumbai to lead linguistically validated Patient Reported Outcomes projects. You will oversee harmonization, back translations, expert reviews, and in-country debriefing, acting as main client contact and providing training to staff.

The role requires a bachelor’s degree and LV PM experience, with strong English grammar, coordination skills, and proficiency with standard office tools. Opportunity to grow within a global team.

Qualifications

• Bachelor’s Degree in Business, English, Foreign Language, Social or Applied Science, or other related field.
• Successful LV Project Management experience, typically at least 1 year.
• Experience in translation industry is preferred.
• Knowledge of LV project management, graphic layout, and project planning procedures.
• Strong English grammar, syntax, and proofreading skills.
• Excellent organizational and time management abilities.
• Ability to report to a supervisor and work with minimal supervision.
• Proficiency with Word, Excel, PowerPoint, Adobe, CAT Tools, and Office 365/Skype.
• Ability to collaborate with diverse teams and maintain confidentiality.

Responsibilities

• Understands and adheres to QMS requirements including ISO 9001 and ISO 17100.
• Reconciles and edits harmonized/back translations accurately and timely.
• Serves as Lead Project Manager on multi-manager projects.
• Coordinates with interviewers/recruiters for debriefing and recommendations.
• Coordinates with translators, in-country reviewers, and others as needed.
• Provides training to Associate Project Managers.
• Maintains up-to-date project spreadsheets and client records.
• Makes sure clients are regularly informed and issues are resolved.
• Delivers projects to clients error-free within timeframes.
• Recommends policies to improve efficiency and meet company objectives.
• May perform traditional project management functions as needed.

Skills

Lead project management

Client liaison

Training teammates

Quality management

Coordination & communication

Data management

Requirements gathering

Team collaboration

Problem solving

Adaptability

Education

Bachelor’s Degree in Business, English, Foreign Language, Social or Applied Science, or related field

Tools

Word

Excel

PowerPoint

Adobe

CAT Tools

Office 365/Skype

Job description

Job Purpose

Under the general supervision of an LV Project Management Supervisor or Department Manager, to create error-free linguistically validated Patient Reported Outcomes instruments through a reiterative process of harmonization, back translations, expert review, in-country review and cognitive debriefing. Regularly serves as lead project manager and main client contact. Provides training to department members. Completes special projects as needed.

Job Purpose

Under the general supervision of an LV Project Management Supervisor or Department Manager, to create error-free linguistically validated Patient Reported Outcomes instruments through a reiterative process of harmonization, back translations, expert review, in-country review and cognitive debriefing. Regularly serves as lead project manager and main client contact. Provides training to department members. Completes special projects as needed.

About Linguistic Validation

Linguistic Validation (LV) is a specialized business unit within RWS Regulated Industries that focuses on the translation, validation, licensing, and electronic implementation of Clinical Outcome Assessments (COAs). COAs are questionnaires completed during clinical trials which allow sponsors to collect data about treatment effectiveness, side effects, and health status directly from patients and caregivers.

The LV Team is over 20 years of experience in the COA field, positioning us as the industry leader. Our team performs a wide variety of functions in addition to translation, including recruitment and interviewing of patients around the world, development of novel research for presentation and publication, expertise in licensing and copyrights, and management of electronic implementation of COAs (eCOA) in over 80 languages.

About Transform

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Key Responsibilities

Job Overview

• Understands and adheres to company Quality Management System (QMS) requirements including but not limited to ISO 9001 and ISO 17100 standards.
• Reconciles and edits harmonized and back translations in a timely, efficient and accurate manner.
• Serves as Lead Project Manager on projects with multiple Project Managers.
• Coordinates and communicates with interviewers and recruiters for the purpose of conducting debriefing interviews, analyzing results, and making recommendations for improvements.
• Coordinates and communicates with translators, research specialists, in-country/client reviewers, and others as needed.
• Provides assistance and training to Associate Project Managers during projects at the direction of department Supervisor or Manager.
• Coordinates with colleagues in other departments for the purpose of ensuring efficient workflow.
• Maintains accurate and up-to-date spreadsheets and other documents needed to ensure that that there is a complete overview of the current status of LV projects and that information is readily retrievable.
• Assists in maintaining and ensuring the reliability of key operating data and databases.
• Maintains project and client records as needed.
• Makes sure that clients are kept regularly informed as to the status of projects and otherwise communicates with clients as needed to ensure client needs are met and issues are resolved.
• Composes or generates a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.
• Ensures that projects are delivered to clients error-free and as specified within established timeframes.
• Recommends policies, procedures and/or actions for the purpose of improving efficiency and providing direction for meeting the company’s objectives. May implement and evaluate effectiveness of improvement initiatives.
• Performs other related duties, as assigned.
• May perform traditional project management functions as needed.

Skills & Experience

• Bachelor’s Degree in Business, English, Foreign Language, Social or Applied Science, or other related field.
• Successful experience in LV Project Management generally a minimum of one year.
• Previous experience in the translation industry preferred.
• Knowledge of all company LV project management, graphic layout, and project planning procedures.
• Knowledge of English grammar, syntax, and word usage, and excellent proofreading skills.
• Organizational and time management skills.
• Ability to report work orally or in writing to supervisor as required.
• Ability to carry out instructions furnished in written or oral form, and to work with minimal supervision.
• Ability to understand, apply and use personal computers and software applications (e.g., Word, Excel, PowerPoint, Adobe, CAT Tools , Office 365/Skype ).
• Ability to work with a diverse group of individuals.
• Ability to maintain confidentiality of information regarding company financial and other information.
• Ability to establish and maintain cooperative working relationships with others contacted in the course of work; teamwork and consensus-building skills.
• Ability to resolve customer service issues in a professional and efficient manner.

Life at RWS

If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood , then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we’ll Deliver together as RWS.