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Job Purpose
Under the general supervision of an LV Project Management Supervisor or Department Manager, to create error-free linguistically validated Patient Reported Outcomes instruments through a reiterative process of harmonization, back translations, expert review, in-country review and cognitive debriefing. Regularly serves as lead project manager and main client contact. Provides training to department members. Completes special projects as needed.
Key Responsibilities
- Understands and adheres to company Quality Management System (QMS) requirements including but not limited to ISO 9001 and ISO 17100 standards.
- Reconciles and edits harmonized and back translations in a timely, efficient and accurate manner.
- Serves as Lead Project Manager on projects with multiple Project Managers.
- Coordinates and communicates with interviewers and recruiters for debriefing interviews, analyzes results, and makes recommendations for improvements.
- Coordinates and communicates with translators, research specialists, in-country/client reviewers, and others as needed.
- Provides assistance and training to Associate Project Managers during projects at the direction of the department Supervisor or Manager.
- Coordinates with colleagues in other departments to ensure efficient workflow.
- Maintains accurate and up-to-date spreadsheets and other documents to ensure a complete overview of LV projects and retrievability of information.
- Assists in maintaining and ensuring the reliability of key operating data and databases.
- Maintains project and client records as needed and keeps clients informed about project status.
- Composes or generates materials (e.g., reports, memos, letters, manuals) to document activities, provide training, and convey project status information.
- Ensures projects are delivered to clients error-free and within established timeframes.
- Recommends policies, procedures and/or actions to improve efficiency and provides direction for meeting company objectives; may implement and evaluate improvement initiatives.
- Performs other related duties, as assigned.
Skills & Experience
- Bachelor’s Degree in Business, English, Foreign Language, Social or Applied Science, or related field.
- Successful experience in LV Project Management, generally a minimum of one year.
- Previous experience in the translation industry preferred.
- Knowledge of company LV project management, graphic layout, and project planning procedures.
- Knowledge of English grammar, syntax, and proofreading skills.
- Organizational and time management skills.
- Ability to report work orally or in writing to supervisor as required.
- Ability to work with minimal supervision and follow instructions furnished in written or oral form.
- Proficiency with personal computers and software applications (e.g., Word, Excel, PowerPoint, Adobe, CAT Tools, Office 365/Skype).
- Ability to work with a diverse group of individuals and maintain confidentiality of information.
- Ability to establish and maintain cooperative working relationships; teamwork and consensus-building skills.
- Ability to resolve customer service issues professionally and efficiently.
Life at RWS
Life at RWS: If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, you’ll love life at RWS. Our purpose is to unlock global understanding and celebrate diversity. We are inclusive and believe that diversity makes us strong. We expect all our people to live by our values: partner, pioneer, progress, deliver. RWS embraces DEI and is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Any unsolicited resumes will be treated as the property of RWS and will be subject to terms and conditions associated with the use of such resumes.