LPO Trainer

Epicenter; Mumbai; On-site; INR 400,000 - 550,000; Full time

Job summary

Epicenter in Mumbai (Bhayandar) seeks a proactive LPO Trainer to design, deliver, and evaluate training programs for our BPO operations. You will create training content, run classroom and virtual sessions, and monitor performance to ensure adherence to SOPs and client requirements.

The role requires 1–2 years in training, strong communication, and MS Office proficiency. You will collaborate with Operations, Quality, and HR to drive upskilling and smooth client transitions while maintaining

Qualifications

• Bachelor's degree in any discipline.
• 1 to 2 years of experience in training.
• Prior experience with LPO process processes.

Responsibilities

• Deliver process training programs for new hires and existing staff.
• Develop and update training materials, assessments, and job aids.
• Assess trainee performance and identify knowledge gaps with corrective actions.
• Collaborate with Operations, Quality, and HR to support transitions and implementations.
• Ensure training programs align with client and organizational standards and maintain records.

Skills

Communication

Presentation

Facilitation

Adult learning

Time management

Education

Bachelor's degree

Tools

MS Office (PowerPoint, Excel, Word)

Job description

About Epicenter

For 25 years, Epicenter has been at the forefront of the Technology & Business Process Management industry, driven by a single belief: happy employees deliver exceptional results. Hereyou'llfind a career built on innovation, led by seasoned experts with over two decades of experience. Our commitment to our team is the secret behind our lasting success and the reasonwe'retrusted by global clients.
Ready to be part of a team where your happiness is a priority and your work truly makes an impact? Join Epicenter.

About the Job

We're looking for a proactive and detail-oriented LPO Trainer to drive training and development across our BPO operations. In this role, you'll be responsible for creating, delivering, and evaluating comprehensive training programs for both new hires and existing employees. You'll work closely with operations teams to enhance product knowledge, strengthen process adherence, and elevate overall performance to meet key business objectives.

Location/Hours

Location: Mumbai (Bhayandar)
Shift: Flexible with shift timings.

Job Responsibilities / Expectations

Training Delivery

• Conduct process training programs for new hires
  
• Deliver refresher, upskilling, and cross-skilling sessions.
  
• Facilitate classroom, virtual, and on-the-job training.
  
• Ensure trainees understand process guidelines, SOPs, and compliance requirements.
  

Content Development

• Develop and update training materials, presentations, assessments, and job aids.
  
• Incorporate process updates and client requirements into training content.
  
• Create engaging learning activities and role-play exercises.

Performance Monitoring

• Assess trainee performance through evaluations.
  
• Identify knowledge gaps and recommend corrective actions.
  
• Track training effectiveness and report training outcomes.

Stakeholder Collaboration

• Work closely with Operations, Quality, and HR teams.
  
• Support process transitions and new client implementations.
  
• Provide coaching and feedback to employees and team leaders.

Quality & Compliance

• Ensure all training programs align with client and organizational standards.
  
• Maintain training records, attendance, and certification data.
  
• Support audit and compliance requirements.

Minimum Qualifications

• Bachelor's degree in any discipline.
  
• 1 to 2 years of experience in training.
  
• Prior experience with LPO process processes.

Required Skills

• Excellent communication and presentation skills.
  
• Strong facilitation and coaching abilities.
  
• Knowledge of adult learning principles.
  
• Proficiency in MS Office (PowerPoint, Excel, Word).
  
• Analytical and problem-solving skills.
  
• Ability to manage multiple training batches and deadlines.

Why Join Epicenter?

We believe in investing in our people. At Epicenter,you'llhave the opportunity to make a global impact with a company consistently ranked among the Top 20 BPOs in India. We’realso the proud recipient of the
“Best Customer Service Provider” award for nine consecutive years.
Our commitment to your future is our priority. We offer ongoing training, mentorship, and upskilling opportunities to ensure you stay at the forefront of the industry.