Low-level embedded sys operations and networking Engineer [IEC61131-3 software/Controlbuild]

Quest Global; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Quest Global is seeking a technical support engineer for TCMS/DMI development and testing teams across Alstom sites in Bengaluru. You will provide timely technical resolutions, maintain documentation, and collaborate with cross-functional teams to ensure effective communication and coordination.

You will troubleshoot software/hardware/network issues, maintain ticket resolutions in Redmine, and continuously improve support processes to align with company standards and best practices.

Qualifications

• Hands‑on development experience of two or more years on AGATE (Advanced Generic Alstom Transport Electronics) platform for TCMS which includes Alchemist, Diagnostics Editor, OCoCheTo, Dataplug Manager.
• Experience in Codesys Modeling and code generation (added advantage).
• Experience in developing in IEC61131-3 software or using model-based development tools like Controlbuild.
• Experience with troubleshooting at testbench/train‑lab using maintenance tools such as Wireshark, Traintracer, Putty, Filezilla.
• Familiarity with real‑time, distributed controllers and their functioning and networking such as DNS, DHCP, SOAP.
• Knowledge of real time network protocols like MVB, CIP, CAN, TRDP, HPTS.

Responsibilities

• Provide timely and effective technical support to internal customers including developers, testers, through redmine ticketing system.
• Troubleshoot, diagnose and resolve technical issues related to software, hardware and network systems.
• Maintaining accurate and up-to-date documentation of tickets, resolutions and investigations using designated tools and platforms (redmine, clearcase, clearquest).
• Proactive monitoring and maintenance of system/test bench and security using various tools and techniques to detect potential issues, prevent technical problems and ensure stability.
• Continuously improve support processes and documentation to increase efficiency, ensure compliance with company standards and enhance customer satisfaction.
• Collaborate with relevant stakeholders to identify the impact of product obsolescence and platform roadmap on support operations, and contribute to the development of effective support strategies and plans.
• Establishing and sharing Return on Experience of his/her activities with Support Team Leader and proposing improvements on redmine ticketing system and tools used.

Skills

AGATE platform

Alstom TCMS

Codesys Modeling

Controlbuild

IEC61131-3

Wireshark

Traintracer

Putty

Filezilla

DNS,DHCP,SOAP

MVB/CIP/CAN

Tools

redmine

clearcase

clearquest

Job description

Job Requirements

Purpose of the Job

He/she provides timely and effective technical resolution and support to TCMS/DMI development and testing team across Alstom Sites.

He/she continuously develops and improves support processes and documentation to enhance satisfaction with the resolution process and align with company standards and best practices.

He/she collaborates effectively with cross-functional teams to ensure proper communication and coordination.

Position in the Organisation

Organisation Reporting

Hierarchical: Support Team Leader

Network & Links

• Train Control & Monitoring System – Software Development Engineer
• Train Control & Monitoring System – Verification & Test Engineer
• Software Architects

Missions

Performance Measurement/KPI’s

• Maintain a closure rate of tickets above 75% on a rolling 1-month window to ensure timely and effective resolution of

support requests.

• Actively maintain a complexity ratio greater than 40% to support competency development.
• Provide timely resolution to tickets raised, meeting or exceeding the defined resolution time target to ensure high

levels of customer satisfaction.

Work Experience

Responsible for:

• Provide timely and effective technical support to internal customers including developers, testers.., through redmine

ticketing system.

• Troubleshoot, diagnose and resolve technical issues related to software, hardware and network systems.
• Maintaining accurate and up-to-date documentation of tickets, resolutions and investigations using designated tools

and platforms (redmine, clearcase, clearquest).

• Proactive monitoring and maintenance of system/test bench and security using various tools and techniques to detect potential issues, prevent technical problems and ensure stability.

Continuously improve support processes and documentation to increase efficiency, ensure compliance with company standards and enhance customer satisfaction

• Collaborate with relevant stakeholders to identify the impact of product obsolescence and platform roadmap on support operations, and contribute to the development of effective support strategies and plans.

Establishing and sharing Return on Experience of his/her activities with Support Team Leader and proposing

improvements on redmine ticketing system and tools used

Job Specifications Knowledge & Experience

• Hands‑on development experience of two or more years on AGATE (Advanced Generic Alstom Transport Electronics) platform for TCMS which includes Alchemist, Diagnostics Editor, OCoCheTo, Dataplug Manager.
• Experience in Codesys Modeling and code generation (added advantage).
• Experience in developing in IEC61131-3 software or using model-based development tools like Controlbuild.
• Experience with troubleshooting at testbench/train‑lab using maintenance tools such as Wireshark, Traintracer, Putty, Filezilla.
• Familiarity with real‑time, distributed controllers and their functioning and networking such as DNS, DHCP, SOAP.
• Knowledge of real time network protocols like MVB, CIP, CAN, TRDP, HPTS.