Looking For Division Manager-Energy sector

CLR Facility Services

Mumbai

On-site

INR 2,500,000 - 4,500,000

Full time

14 days+

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Job summary

CLR Facility Services in Mumbai is seeking an experienced Manager / Divisional Manager – Commercial Management to lead end‑to‑end commercial operations for new connections, key accounts, HT/LT metering and energy audits.

You will coordinate cross‑functional teams, ensure SLA/KPI achievement, regulatory compliance and MIS reporting, and nurture relationships with developers and premium customers while driving continuous process improvements.

Qualifications

Formal degree in engineering, commerce, business administration or related field.
10–15 years of relevant experience in commercial operations, power distribution, utilities or infrastructure.
Strong communication and stakeholder-management capabilities.
Experience with HT/LT metering, new connections, energy audits or utility operations.

Responsibilities

Lead end-to-end processing of commercial operations, including new connections for commercial/industrial customers.
Manage relationships with developers, premium customers and large projects; drive customer retention and issue resolution.
Oversee HT/LT metering operations, meter reading, validation and billing inputs to minimize estimated billing.
Coordinate energy audits, loss management and MIS reporting; support data-driven decision making.
Coordinate with internal departments and external stakeholders for smooth execution; ensure regulatory compliance and audit readiness.
Lead, mentor and develop the commercial operations team; optimize resource utilization and performance.
Monitor KPIs, SLAs, backlog and customer escalations; drive continuous process improvement and Kaizen initiatives.

Skills

Analytical

Communication

MIS & dashboards

Stakeholder management

SAP / SAP IS-U / HES / AMR/MDM

Education

Graduate/Postgraduate in Engineering, Commerce, Business Administration, Management or related discipline

Tools

SAP / SAP IS-U, HES, AMR/MDM or utility systems

Job description

Job Description Manager / Divisional Manager – Commercial Management

Position: Manager / Divisional Manager – Commercial Management
Experience: 10–15 Years
Location: Mumbai
Industry: Power Distribution / Utilities / Energy / Infrastructure
Function: Commercial Operations / Customer Management / Metering

About the Role

We are looking for an experienced Manager / Divisional Manager – Commercial Management to lead commercial operations covering new connection applications, key account management, HT/LT industrial metering and energy audit activities.

The role will be responsible for managing end-to-end operations, customer and developer relationships, cross-functional coordination, SLA/KPI achievement, MIS, regulatory compliance and continuous process improvement.

Key Responsibilities

1. Commercial Operations & New Connections

Lead end-to-end processing of new connection applications for commercial and industrial customers.
Manage lead generation, qualification, opportunity tracking and customer onboarding.
Coordinate network recommendations, site visits, approvals, construction supply and permanent supply milestones.
Ensure timely processing of applications, documentation, estimates, payments and service orders.
Coordinate with technical, civil, planning, service and other internal teams for timely execution.
Monitor application backlog, TAT and cancellation levels and take corrective actions.

2. Key Account Management

Manage relationships with developers, premium customers, large projects and other key stakeholders.
Conduct regular customer meetings to understand requirements and resolve commercial, billing, technical and service-related concerns.
Drive customer retention and threat mitigation initiatives.
Facilitate value-added services such as EV, Solar, BESS, AMC and Energy Audit.
Handle escalations and ensure timely resolution of customer grievances.

3. HT/LT Metering Operations

Lead HT and LT Industrial (LTP-II) metering operations and ensure timely and accurate meter reading.
Monitor remote meter reading through HES/AMR/MDM systems and manual meter-reading activities.
Ensure validation of energy, MD, PF, voltage and current parameters.
Identify abnormal consumption, non-communicating meters and suspicious consumption patterns.
Coordinate meter testing, replacement and other corrective actions.
Ensure accurate and timely billing inputs and minimize estimated billing.

4. Energy Audit & Loss Management

Lead support activities for DT, substation and cluster-level energy audits.
Monitor consumer-DT-substation tagging and identify gaps.
Analyse consumption and loss data and identify opportunities for corrective action.
Coordinate meter replacement, retagging, unbilled meter follow-up and enforcement leads.
Prepare and review energy audit MIS and management reports.

5. Stakeholder & Regulatory Coordination

Coordinate with internal departments and external stakeholders for smooth execution of commercial activities.
Handle cases involving customer complaints, regulatory matters, deviations and exceptions.
Ensure adherence to applicable company policies, Electricity Act requirements and MERC regulations.
Maintain proper documentation and audit readiness.

6. Team Management

Lead, mentor and develop the commercial operations team.
Ensure adequate manpower and optimum resource utilization.
Set individual and team objectives aligned with business KPIs.
Monitor productivity, quality, attendance and field performance.
Conduct regular performance reviews and identify training requirements.

7. MIS, SLA & Performance Management

Monitor operational KPIs and ensure achievement of defined SLAs.
Prepare and review daily dashboards, weekly SLA/backlog reports and monthly KPI/trend reports.
Track exceptions, deviations, pending cases and customer escalations.
Identify process gaps and implement corrective and preventive actions.
Drive continuous improvement through Kaizen, Six Sigma and other process-improvement initiatives.

Key Performance Indicators (KPIs)

New connection application TAT and backlog
Network recommendation and approval TAT
Construction and permanent supply execution
Customer satisfaction and retention
Application cancellation percentage
Meter-reading completion and accuracy
Reduction in estimated billing
HT/LT metering accuracy
DT and substation meter-reading compliance
Energy audit and loss-monitoring performance
SLA adherence
Complaint and escalation resolution TAT
MIS and reporting accuracy
Team productivity and manpower utilization
Safety and compliance performance

The source scope specifies, among other targets, 99% meter-reading completion, 99.5% manual-reading accuracy, 100% DT reading on schedule, and zero safety violations.

Candidate Profile

Graduate/Postgraduate in Engineering, Commerce, Business Administration, Management or related discipline.
10–15 years of relevant experience in commercial operations, power distribution, utilities, energy, infrastructure or a related industry.
Strong experience in commercial/customer operations and managing large teams.
Experience in HT/LT metering, new connections, key account management, energy audit or utility operations will be preferred.
Strong understanding of commercial processes, customer lifecycle and SLA-driven operations.
Experience in handling multiple stakeholders and large customer/developer accounts.
Strong analytical, problem-solving and decision-making skills.
Excellent communication, negotiation and stakeholder-management capabilities.
Strong proficiency in MIS, dashboards and data analysis.
Exposure to SAP / SAP IS-U, HES, AMR/MDM or utility systems will be an advantage. The source document specifically references SAP IS-U, HES/AMR/MDM and related system training.