Logistics Specialist

Tata Consultancy Services; Indore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services invites applications for a Logistics Team Lead walk-in interview in Indore. The role requires 6–15 years of experience and a full-time Graduate qualification. Rotational 24/7 shifts and a focus on customer experience, SLA adherence, and team development are central to the position.

The candidate will manage SLAs, drive process improvements, mentor staff, and collaborate with HR to ensure performance metrics. Strong leadership and MS Excel proficiency are essential.

Qualifications

• Experience - 6 - 15 years as stated in the ad.
• Qualification - Full time Graduate.
• Shift- Rotational 24/7 as per requirement.

Responsibilities

• Managing & improving Customer Experience
• Managing SLAs, AHT, Utilization, Outliers, Attendance, and Attrition
• Client Management through effective SLA monitoring, query resolution and weekly connects.
• Employee Development & improvement of Employee satisfaction index
• Succession Planning
• Process and Productivity Improvements
• Performance reviews
• Work in collaboration with the Quality / Work force planning & HR teams
• Daily, weekly, and monthly reporting (Good knowledge of MS excel)
• Effective Floor Management during volume processing and TAT deadlines
• Excellent Leadership skills
• Flexible to work 24*7
• Excellent Communication, Influencing and Negotiating skills
• Analytical Thinking & Decision Making Skills
• People Development
• Ownership & Accountability for results
• Performance Management
• Customer focus

Skills

Leadership

Communication

Analytical thinking

Negotiation

People development

Ownership & accountability

MS Excel

Education

Graduate degree

Tools

MS Excel

Job description

TCS Walk in interview for Logistics Team Lead

Experience - 6 - 15 years

Qualification - Full time Graduate

Shift- Rotational 24/7

Walk in Details

Date - 30th May 2026

Time - 10am - 2pm

Location - Tata Consultancy Services Limited SEZ, Scheme No. 151 & 169-B, Super Corridor Road, Village Tigariya Badshah & Bada Bangarda, Tehsil Hatod, Indore, Madhya Pradesh - 452018

Job Description

• Managing & improving Customer Experience
• Managing SLAs, AHT, Utilization, Outliers, Attendance, and Attrition
• Client Management through effective SLA monitoring, query resolution and weekly connects.
• Employee Development & improvement of Employee satisfaction index
• Succession Planning
• Process and Productivity Improvements
• Performance reviews
• Work in collaboration with the Quality / Work force planning & HR teams
• Daily, weekly, and monthly reporting (Good knowledge of MS excel)
• Effective Floor Management during volume processing and TAT deadlines
• Excellent Leadership skills
• Flexible to work 24*7
• Excellent Communication, Influencing and Negotiating skills
• Analytical Thinking & Decision Making Skills
• People Development
• Ownership & Accountability for results
• Performance Management
• Customer focus