Logistics & Services Associate

A.P. Moller - Maersk; Mumbai City; Sur place; INR 700 000 - 900 000; Plein temps

Résumé du poste

APM Terminals, part of Maersk, in Talegaon near Pune, seeks a Logistics & Service Associate to deliver the SCM strategy across the region, coordinating exports/imports and aligning with customers and 3PLs.

You will manage capacity planning, carrier allocation, and ensure alignment with global customers, with a minimum of 5 years in logistics and a degree in business.

Qualifications

• SCM background with understanding of international supply chains.
• Minimum 5 years in operational roles in logistics.
• Bachelor’s degree in business or related field.

Responsabilités

• Build relationships with stakeholders within the customer’s organization.
• Attend to customer issues with minimal escalations.
• Deliver relationship-based customer service delivery.
• Collaborate to achieve top-quartile customer experience.
• Convert demand forecasts into capacity plans at plant level.
• Coordinate with overseas offices on shipment prioritization and carrier allocation.
• Work with 3PLs to ensure seamless logistics planning.
• Coordinate exports/imports across Ocean, Air, and LCL from readiness to BL release.
• Coordinate pickup with transport providers and customs clearance.
• Ensure packaging and MHE readiness for loading into container.
• Prepare export documents (CI, PL, SI, BL) and pre-alerts.
• Obtain cost approvals as needed.
• Maintain DSRs and other reports.

Connaissances

SCM experience

Logistics operations

Stakeholder management

Customer service

Formation

Bachelor’s degree

Description du poste

APM Terminals

Job Title: Logistics & Service Associate
Job Location: Talegaon, Pune

Position Summary

This position is responsible to deliver on the SCM Strategy in the geographical area covered by Maersk Area office. Deliver according to the financial and operational targets defined by some of the global customers of Maersk.

Job Responsibilities

• Build strong and lasting relationship with the with all stakeholders within the customer’s organization.
• Ensure all customer issues and queries are attended to on priority with minimal escalations
• Establish relationship-based customer service delivery
• Work with the team to deliver top quartile results on customer experience and drive owner mindset for Business
• Conversion of the customer demand forecast into capacity plan at a plant level
• Work with overseas customer offices on shipment prioritization matrices as well as carrier allocation
• Collaborating with the customer, their plants as well as other 3PLs (CHAs, transport operators, carriers) to ensure seamless logistics planning
• Coordination of Exports and Import processes across transport models - Ocean, Air, LCL - from cargo readiness & booking to BL release stage
• Coordination of material/container pick up with the transport provider, CHA for customs clearance, etc.
• Coordinate with the in-plant teams (packaging & MHE) to ensure packaging is export-worthy as well as MHE is/are available on time to ensure loading of product into container/outbound vehicle
• Preparation of export-related documents such as CI, PL, SI, BL as well as document pouches and pre-alerts to destinations
• Obtain exceptional cost approvals from the plant team as may be needed
• Maintain DSRs & other reports

Education:

• Bachelor’s degree or equivalent in business or related field

Experience:

• SCM background with proper understanding of international supply chains
• Minimum 5 years of work Experience from operational roles in Logistic industry

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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